What happened to this place? We normally have no complaints when we come but today we ordered 4 sandwiches just to be handed two. Both of which, we now know, were wrong . While trying to get our order fixed the employee kept spacing out on us and it was like pulling teeth to get them moving. read more

I ordered a sandwich through their Jimmy Johns app for delivery to my work at 10:30pm. It said it was picked up with the tracking info and shortly after said it was looking for a new driver. I waited over 30 minutes and after speaking with the employee on shift, was told I needed to contact uber to get a refund when my order wasnt even placed through uber. No sandwich and now the store is closed. Frustrated food was stolen and will have to call tomorrow for a refund. read more

not impressed with jimmy johhns never had it before my work order lunch today 11/14/25 for everyone got a chicken bacon ranch toasted i swear there was more lettuce tomatoe amd onions on this sandwich than barelt any chicken or bacon for prive paid for this it is a rip off im just gald i did spend any money for the poor excuse for a sandwich read more

My wife went here on Wednesday and placed her order the girl Leila took my wifes card walked away to process the order and took about 3 minutes. She came back with the food but not the card. My wife ened leaving and went home to idaho falls. She went to go use her card and realized she never got her card back. My wife called the store in rexburg and they did not help much when she said i ordered and never got my card back. They took about 10 minutes to find her card. She told them she would be driving from idaho falls to get it back. She drove all the way up to rexburg to get her card from idaho falls and they did nothing to make things right from them not giving her card back no in store credit or anything to cover the cost of gas or make it right. Fast forward to friday i was checking my bank account and found and extra charge on the card. My wife only order one sandwich and the total came out to $11.03. The second charge was $20.00. After my wife never got the card back the employee Leila charged the card for the customer behind my wife in the drive through. I told my wife to go in and demand a refund for the order that was not hers. The manager Raymond was great help to her. The girl Leila was working and the manager asked what had happened and Leila denied all of the things that happened. She lied straight to her managers face about it after the fact that my wife had to go back and get the card from rexburg! They again never did anything to make things right other then refunding her for the $20 but the company they use for the apparent refund they didn't have the phone number to get the refund. Just insane to me. They never said hey lets give you something to make it right or fix things. No money for anything but the fraudulent charge. The manger was good help but the fact that the employee who never gave the card back lied to my wifes face and the manager face is the reason for the 1 star. Leila should be fired for liying and the fraudulent charge. Needless to say we wont be go here to this location for the lack of respect, integrity, and honesty. Shame read more

i've been going to this specific jimmy john's for years now and i love it every time. i order right off the app and just go through the drive thru. sandwiches are made perfectly and everything i ordered has always been in the bag. very friendly people also which is just a plus. i've also been inside and i have no complaints they keep it very clean and organized. they also have rewards and every few orders you get a free side or sandwich which i find amazing. i've tried other jimmy john's and nothing compares to this one. absolutely amazing 10/10 i have no complaints! read more

terrible service. takes way too long to receive orders. yet always an excuse. we have ordered twice and the quickest we have received it is 1.5hrs. manager is terrible read more

I have ordered Jimmy John's consistently but the past few months, it takes an hour and half to two hours to get my sandwich. At this point, I could go to the Idaho Falls restaurant, pick it up, eat it and come back before they even got the sandwich to me. I have tried to be patient but i don't think I will be ordering here anymore. read more

I ordered 2 sandwiches and they messed up on both orders. Yes they were busy but I paid for a sandwich, not a fancy meal. It's a sandwich but would still like it made right. Disappointed read more

Literally the best Sandwich shop in the Country! Fantasticly fresh subs! Simply delicious!! The Jimmy Chips are way good. read more

Once again more issues with Jimmy John's. This time it was a sandwich with no meat on a third of it. After the fun we had with them not honoring their coupons last time we have moved over to Gator Jacks and were enjoying their quality. I will go to Jimmy John's again just not here. read more

Jimmy John's - Coupon from email that was refused. - Sandwiches Near Me - Rexburg, Idaho

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Negative stars. Service of the manager was extremely rude and condescending. Never eating her again as long as he's here. 7-1-23

Waited a long time for a 10$ sandwich. What happened to 'freaky fast?' I would settle for normal speed after waiting so long for 1 sandwich during what seemed like a slow time. Looked like the concerns from staff were for delivery orders and not someone at the store. read more

I've been to jimmy johns once a week for 3 weeks and each time I ordered a turkey Tom the bread was hard rather then soft. It made eating it more of chore then a enjoyable pleasure. Don't get me wrong I love jimmy johns I will definitely be back. But either the bread is going bad because it's hard to chew or they changed the bread. please figure this out. read more

Expect slow service and mediocre customer service. I've gotten my order wrong so many times and the lady didnt repeat my order back to me or give me my receipt read more

Jimmy John's - a sandwich wrapped in paper - Sandwiches Near Me - Rexburg, Idaho

I love this place! Mostly because I'm able to get a lettuce wrap here. My favorite is the Italian Night Club! 1/2 of their missing star goes to.... Pickles. They don't have pickles available & if you ask for it you pay for a whole pickle, nothing actually put on your sandwich. I know, sounds silly. But I'm passionate about my pickles! The other 1/2 goes to price. I think they're pretty expensive for a simple sandwich. But I've never been one to want to spend money on a sandwich when I could just make it myself (with pickles). As for the delivery, definitely freaky fast! read more

Looking for a pretty good sandwich shop? Here it is! Not too far from the BYU-I campus, it's a convenient, average priced sandwich shop. I had their "beach club" sandwich on the 7-grain bread (Fresh baked turkey breast, provolone cheese, avocado spread, sliced cucumber, sprouts, lettuce, tomato, and mayo). Fairly average sized sandwich, which could have been better with another slice or two more of turkey for they price they charge. The avocado spread was great and the sprouts gave the sandwich the extra flavor that made it enjoyable. The veggies were fresh. Wish they had hot sandwiches, cause that's what I actually would have liked instead. But they do have a very large menu to choose from. The restroom was very clean. The dining area, also very clean. The staff was very welcoming and informative. read more

Every time I order from this location the wait gets longer and longer. I waited 50 minutes for it to be sent out to delivery, and once it was out for delivery it took over 45 minutes for it to actually be delivered. I understand this can happen every now and then, but if you don't have enough employees to be able to deliver on the standards that have been set by literally every other jimmy johns you either need to pay employees more so they want to come work for you, or just be a sandwich shop that isn't JJ's so you stop making the entire franchise look terrible. The only thing freaky about this delivery is how ridiculously slow and out of character it is for this company. read more

Best bread ever. I go just for the bread. The toppings and service are great too. The delivery is freaky fast as well.

This won't take much to explain. I ordered and they did not deliver. There were excuses, all lame. Enough said.

I don't know how they do it, but it fricken works. VEry speedy. I usually get an Italian wrapped in lettuce (aka homies worst nightmare)...sometimes I'll branch out with a club, but I've never had a hard time with their proportions. I find myself pleased with the promptness and tastiness of Jimmy John's sandwiches. Not gonna lie, they could work on their people skills? Maybe I'm asking too much from a fast pace restaurant, seeing as they're always on the go. Nonetheless, I'm never disappointed with the food I eat from this establishment. Yummy sammy. read more

Whether you go inside to order or through the drive-thru, you can expect exceptionally slow service every time.

First of all I will have to say that they were not fast like they promote themselves to be. We were in line waiting for a sandwich to be made for a very long time. Also, we didn't get our full meal and had to go back through the line which was frustrating and of itself. After we went through the line for the second time we still didn't get the initial correct order but I did not feel like sitting in line for a third time. Very disappointing read more

I'm not the only one who thinks that Jimmy John's is overrated, am I? Don't get me wrong, it's not bad by any means. It just isn't the Holy Grail of Food that some make it out to be. That being said, their sandwiches are relatively cheap and tasty. Since I am a lazy bum with no car, I particularly appreciate the fact that they deliver, to both your apartment and the BYUI campus. The amount of times I've ordered their sandwiches to be brought to me at work is truly shameful. I also like that they're one of the few places in Rexburg that's open on Sunday (yes, I'm a sinner for that, sue me). The "Jimmy Chips" that they sell are excellent as well. So, all in all, this place isn't as good as everyone says it is; but it is by no means bad. This is the most neutral review ever, but oh well. read more

They may be a few seconds slower than your normal Jimmy Johns, but they never disappoint! They make the food so well and are so happy to help. They are quick with delivery and have incredible customer service! read more

Excellent service and great sandwiches. The bread is amazing!!! Staff is also quite friendly, I highly recommend

POSITIVES: the bread is delicious. The sandwich was ok overall. NEGATIVES: it was pricey for a simple sub. They charge a lot to add bacon and avocado spread, and didn't even put very much on. They took a while delivering it to my work, saying next time I should mention the name of the business, which in fact, I did before giving the address. Didn't they used to deliver for free? Kind of a bummer that they charge now, since that was the reason I had it delivered to my work. read more

waited TEN minutes in the drive through waiting for them to take my order. like five cars behind me at this point. finally they asked if i had been helped and i said no. seemed pretty pissed off at the window and shoved my food me. read more

Took the whole family to visit our son and he has been bragging about how good & how freaky fast these guys are. We ordered for delivery to our hotel room and before we knew it they delivered four great tasting subs to our door! We need one of these places near us in CA ! read more

These guys always make me the most delicious sandwiches! I honestly order at least once a week. Go with the roast beef!! Delivery drivers are always fast and very friendly! read more

Wow, just visited there tonight July 26, @ 8:30 pm and the two employees were outstanding. Their work ethic was top notch! They were friendly and efficient. They did their jobs well and didn't stop running. I have not had this stellar customer service in some time. read more

I have been to this particular establishment 6 times. More than 10 employees working and literally the slowest Jimmy johns I have ever went too. They are to worried about the delivery part of the business and not taking care of customers who want to dine in. Guess that is what happens when you have college kids managing other college kids. read more

Fast Great bread Okay pricing Delivers But, every time I've had tomatoes on my sandwich they taste rotten or off. This past experience the lettuce also tasted bad. read more

I love Jimmy John's, however I greatly dislike this specific location. Every single time I order they forget something or screw up. It may seem like a silly complaint, but they forget to give me a straw everytime I order delivery or use the drive through. I even told the woman on the phone to remember to give me a straw. The delivery boy even told me to my face the straw was in the bag, however it wasn't. It got to the point where I had to call the manager on two separate occasions. All the manager did was give a half hearted apology and offered zero recompense. I'm so disappointed with the incompetence of these employees. read more

Outstanding on all front. This location is clean, efficient and friendly. I have tried three selection from this location and #9 is my favorite (Italian Nightclub). I have had delivery to both the marriott and to my daughters home...both took less than ten minutes from call to sandwich in hand. Other JJ locations are good, but this location is outstanding! Subway and other sandwich chains are OK, but Rexburg's JJ makes the best deli style sandwich I have ever tasted. My wife loves the #6 (veggi) and my daughter likes the #12 (Beach Club). read more

I love Jimmy John's. Fresh bread everyday. Fresh veggies and very tasty food. Great location and fast service. I love them delivered as well. read more

Hands down the fastest food joint in Rexburg. This place will blow you away with their delivery service.

I love Jimmy Johns! If you get out of devotional right after it ends and walk out the doors towards hogi yogi/terayaki express you can sometimes get free mini subs. Aside from the free food, its just really delicious stuff and they are generally friendly :) read more

The sandwiches taste great, but what makes Jimmy's one of my favorites is the quick cheep delivery, they'll even bring you a sandwich when your on campus, just tell them what building your in! read more

Super fast subs- perfect for lunch when you don't have much time. Customer service isn't overly impressive but it's a great place to grab a bite to eat! read more

Ever since fall 2015 they're pathetically slow and have a hard time getting orders right. Also, management is rude. They demanded I give a sandwich that they messed up back when the driver brought my "correct" order (which by the way was also wrong because it didn't have tomatoes or mayo. I called and apparently they forgot). I used to eat here 3 times a week. Now I have no desire to ever go back. By far the worst jimmy johns I have ever been to. It's because all the new employees they got at the above date are not well managed or trained. Unfortunately the odds of them breaking the bad habits of all of their employees in the near future are not good. read more