We had severe hail damage on our roof in Chisholm, Mn. Firebird Exteriors was repairing a…read moreneighbor's roof in town and Rudy took the time to knock on our door to see if we needed a quote. We had quotes from other contractors. but really appreciated his professional approach. Rudy came to our house and was very pleasant, knowledgeable, and thorough. He gave us a competitive quote and we felt very comfortable signing the contract. The roofers were fast, experienced, and did a great job. Rudy kept in touch with us from start to finish. Answered all of our questions and should be commended for representing Firebird Exteriors so well. Mary Mickelson Chisholm, Mn

If you work with this company, I strongly recommend retaining copies of every payment, cashier's…read morecheck, invoice, email, and text, and independently verifying that every payment has been properly credited. I want to start by saying that the actual work I had done was completed very quickly and, as far as I can tell, was done well. My complaint is not about the roof itself. It is about a duplicate payment issue that took more than five months to resolve, required me to contact the Minnesota Attorney General's Office twice, and was ultimately resolved only after I opened a dispute with my credit card company. I initially sent Firebird Exteriors a $1,500 cashier's check as a partial payment for my roof. I was later contacted and told that the cashier's check had not arrived. Based on that information, and believing the original payment was missing, I paid the full amount due by credit card. I subsequently worked with my bank to determine what had happened to the missing cashier's check. My bank confirmed that the $1,500 cashier's check had, in fact, been cashed. More concerning to me, the date on the negotiated cashier's check showed that it had been cashed BEFORE I was contacted and told that it had not arrived. I want to be very careful about how I state this: I do not know what happened internally at Firebird Exteriors. I do not know who knew the check had been cashed or why their records apparently did not reflect the payment. I can only state what my documentation shows: the check was negotiated, and afterward I was told it had not arrived and made another payment based on that information. Once I discovered the duplicate payment, I contacted Firebird and provided documentation. They acknowledged the discrepancy and agreed that I was owed a $1,500 refund. Unfortunately, getting that acknowledged refund back became another lengthy process. On January 5, 2026, I received written confirmation that a $1,500 refund check would be issued and mailed to me that week. I did not receive it. I continued following up. On January 27, I was told that the refund check had in fact been mailed but apparently had not reached me. I was then offered several electronic alternatives for receiving my refund. At various points I was offered Cash App, Apple Pay, Zelle, and Venmo. I was uncomfortable receiving a $1,500 contractor refund through a peer to peer payment service and requested a conventional electronic bank transfer instead. I was told that their bank did not offer the requested ACH transfer option. Meanwhile, I still did not have my $1,500. By this point, I had contacted the Minnesota Attorney General's Office twice regarding the unresolved duplicate payment and had spent months following up, documenting communications, and trying to recover money that Firebird had already acknowledged was owed to me. I finally contacted my credit card issuer and opened a billing dispute concerning the duplicate payment. After I initiated the credit card dispute, I was contacted by Firebird and told that another cashier's check would be sent. This time, at my request, I was provided a photograph of the cashier's check and a tracking number. I ultimately received that cashier's check, deposited it, and it cleared successfully. I did get my $1,500 back. I am glad this was eventually resolved, and I want to be completely transparent that Firebird did ultimately return the money. However, I do not believe recovering an acknowledged $1,500 duplicate payment should have required more than five months, repeated follow-ups, two contacts with the Minnesota Attorney General's Office, multiple proposed payment methods, and finally a formal credit card dispute. The experience was enormously stressful, particularly because this was an insurance-related roof replacement and $1,500 is a significant amount of money for my household. Again, I was satisfied with the speed and apparent quality of the roofing work itself. My experience with the payment and refund process, however, seriously damaged my trust in the company. If you choose to work with Firebird Exteriors, document everything. Keep copies of every payment. Keep your cashier's check records. Save your emails and texts. Verify that every payment has actually been credited to your account. I am extremely glad that I did

I have a few words about Matt and Masonry Plus of MN!…read more Nutshell here... If you want your project in friendly(read: calm under stress), capable, hard working hands, call Matt. He gets pretty booked up but honestly don't let that dissuade you from working with this crew. I have managed the rebuilding of a house this summer, after a nasty fire burnt it out. I have worked with all the trades and contractors throughout the project and Matt is just different. He delivers! 1.( He's friendly. He doesn't make you feel like a dumbass (even when you don't understand the process). 2.( Masonry Plus is competitive with price... between 5 various block work, flatwork, and veneer stone contractors I've been in contact with. He's been super reasonable on all the bids he's given, and flexible in the bidding process despite my "hmm, what would it cost if we..?" Masonry Plus response times, and (bid)accuracy, were FAR better than the other subcontractors who (at least promised) bids on different parts of the job. Good grief. 3.( With Masonry Plus I've honestly felt VALUED and RESPECTED, understood, and put first as a customer. I really appreciate a company willing to go the extra mile! For example, would you believe this... Matt even stopped out on a Sunday for me once, because I asked for special help on a couple things to be sure I'd pass an inspection the next day? That rocks. I mean seriously, no one does those type of things. And some competition: 2 flatwork and block guys didn't even show up at our appointments, to walkthrough the job for bidding! (and around $10k of work so... worth the appointments) Matt showed up right on time, and had a bid sent over a couple days after seeing the site. 4.( Matt has a wealth of knowledge and hasn't shyed away from any concrete-related work or the myriad of questions I seem to have lol. He has done for me: tear out and rebuild foundation block wall, cut into/repour basement slab for plumbing, pour fresh garage slab, cut in egress windows, pour (tons of) deck post footings, and doing veneer stone work. I almost didn't write this review. Why? Because I know Masonry Plus is popular and Matt stays super busy, but I am terrible at secrets and now you know. I think it's important you also know Masonry Plus and Matt have no idea I'm writing this, but that crew deserves it for the blessing they've been to (an enormous challenge of) a project. Cheers.

Fine work on steps but HORRIBLE customer service. We have a piece of paper from our neighborhood…read moreassociation that needs to be signed for us to get grant money and he can't be bothered to respond after many attempts to contact him. We even mailed him the papers with a self addressed envelope and proper postage and have not received that back. Not once did he ever seem to care about us as costumers.

They put a new roof on my house! Great work! Fast, courteous. Would highly recommend.read more

From the owner: Local construction company specializing in storm repair, interior/ exterior remodels,…read morewindows/doors, and new constructions. Family owned and operated. Great quality & fast turn arounds!

I had an occasional drip coming from a vent and suspected a roof leak and called Northface…read moreConstruction. I talked to Jess and she was very professional and polite. She set up an inspection with Devyn. When Devyn arrived, he did a complete inspection in my attic as well as on the roof and quickly found the cause of the leak. Devyn followed up with an email quote as well as alternatives and ideas on how to fix the root of the problem. Everyone I worked with at Northface was very professional, knowledgeable and courteous. If and when I have any more roofing problems, I know I will be calling them back.

Awful! I if I could give no stars I would. Horrible customer service. Awful workmanship on roof…read more I have contacted the manager with no response. I was told they would come fix the horrible work and it's been a month. I was told their crew had been with them for 10 years but some of them looked to be in their late teens. BEWARE!!