I do NOT RECOMMEND. If I could give NEGATIVE 10 STARS I would…read more
I write a few reviews here and there, but I read a lot of them and often base my decisions on them. That is how I ended up with RANDALL CHANCEY DRYWALL. Typically, word of mouth or personal knowledge is the best referral, in my opinion. I purchased a home in a new area, and did not know or have referrals for drywall, texture and paint contractors, so I read a bunch of reviews and interviewed 3 contractors, all with 4.7 ratings or higher. All three were good, all prices were comparable, and I felt comfortable with any of the three. There was a clear first place, but due to scheduling availability, I selected my second choice, Randall Chancey.
I'd like to start with the positives. Randall is the BEST at being the WORST. The worst at drywall work, the worst at popcorn removal, the worst at adding knock-down texture and the worst at painting. Randall and his crew were also the MESSIEST workers I have ever seen. I have been a realtor for over 20 years, flipped houses, managed rentals and renovated several of my own homes. I have NEVER, and I mean NEVER had any experience or work product like this in my life.
The drywall work was horrible; holes left and painted over; several repairs not done or partially done; holes simply textured and painted; new corner beads (which Randall installed) were not properly mudded in and still visible; and paint inconsistently applied. I specifically mentioned the unfinished drywall work to Randall prior to texture application (holes, skimming corners, etc.) and he told me, he was the drywall expert and, "If I say it's ready for texture, it's ready for texture."
The texture is sloppy and inconsistent. Where the popcorn was removed, the seams were not skimmed, so there are visible indentations between drywall sheets, even after texturing. Some popcorn was not removed at all. Randall said he couldn't access some areas - like over cabinets. WOW, never had any contractor say that before. I came by (I lived 90 minutes away at the time) and removed it myself prior to texturing. Another primary component of the job was to remove strips between all drywall panels and mud the seams smooth. Some strips were not removed at all, simply textured and painted over.
His crew mixed mud/drywall on my newly painted deck. It is now stained. Randall said, don't worry, the rain will wash it away. WRONG. Same goes for my black driveway, now stained blue, where apparently paint brushes and rollers were cleaned.
Although they removed closet shelving, air diverters, and outlet/switch covers - all these items were left uncovered while texturing and painting were done. Some were able to be cleaned and re-used, although very time-consuming. Others, like the air-diverters were so clogged with mud, needed to be replaced. My doors (all of them) were also removed. Same story, and none were labeled, so quite a chore to determine which door fit which frame. AND WHY? Randall did not paint doors or trim, so what was the point? Prep and taping must be new to this "40-yer veteran" of the business - he painted, mudded and textured my sinks, faucets, door hardware, outlets, switches, cabinets, tile floors, tile showers, grout, etc., etc., etc.
As far as paint, I supplied Behr premium. But it comes off if you just brush it. Why? DUST. Randall did not cover anything when working, texturing or painting my home. If your walls are covered with dust before you paint them, the new paint, no matter the quality, cannot properly adhere.
My floors were so covered, not one panel was salvageable. Full disclosure, at the start of my job, Randall did ask if I was going to replace my floors, I said I was planning to at some point. I didn't realize he would not be covering ANY of them. All my appliances, faucets, fixtures, and even brand-new kitchen cabinets were covered with mud and paint. Multiple light fixtures were broken, so was a smoke detector and some window screens.
Randall raised his price twice during the project, making him the most expensive. He brags about his 40+ years in the business but can't properly bid or DO his job. Perhaps he was good at one time and is simply past his prime.
After promising to clean up prior to completing his job, he left his entire mess inside and out of my home. And left multiple bags of trash surrounding my entrance door. I had to make three trips to the dump and pay fees on my own.
You don't have to take my word for it. I have a google drive with about 350 pictures to support this review. Email me and I will gladly share the link, aweistock2@gmail.com.
A one-week job (all 3 original quotes were for a week, one was 8 days for full disclosure). Randall took almost a month - over 3 and a half weeks. I paid him more than I should have, but ultimately,I just wanted him out of my house.
I could go on, but you get the point. Take what you can/want from this review, look at the pics and see for yourself. Good Luck!
