Good chain with nice stuff. Customer service is HORRIBLE! My wife really likes this store, I like…read morewhat they sell but don't like going there, it takes forever to get through the check out. There is also a disconnect between the stores and the company. I purchased two things both with a five dollar mail in rebate several years ago. I ask them to ring them up separately because on both it said you need the original receipt to be sent in. The guy who, after a long wait in line when it was not busy, checked me out was the manager. He told me I could just put it together and he would print two receipts. I said ok. After I payed he took the one receipt to the back and just copied it. I sent off both rebates (two separate addresses) and the one that was copied was rejected. I went back to the manager who did the same as me, called them to explain it and got nowhere. They still owe me $5. It's not about the five bucks, it's the fact that they won't make it right even after the manager of the store calls them. I am being generous to give them 3 instead of 2, but that is because they do have good products.

I've never had a problem here but of course I never really care to ask the employees anything. I…read morekeep all my coupons and use them up in one trip! It's exciting watching the price drop! I wish they had more options for trashcans and more cheesegraters but that's just being picky.

This store was relocated from the original location at 15th and Rangeline. It is in the same…read moreshopping area as Toys R Us, Ashley Furniture, Ross, Petsmart, Office Max, Party City, and Pier One Imports. The store is well organized. There have always been plenty of people working if you need help. Check out did not take too long. The restrooms were well kept the first time we checked in at this location.

Awesome place to pick up daily items and decorations! Yes, a lot of the stuff is cheaply made,…read morehowever, it is definitely worth the cost savings vs other stores. I definitely love getting holiday decorations/cards and cheap toys for my daughter.

Really, a nice experience shopping for office items. Amie and Donnie we're great helping me find…read moreall I needed. I will return. What else You ask? Well, some of the packages have way more of the "same type " items such as round felt pads (used to cushion heavy items on softer surfaces ) than an occasional use would need. Perhaps some smaller quatitles would bridge the gap from "office quantities" to home requirements. Again these employees make a pleasant difference in my shopping rather than it just being just another Walmart (find it yourself) experience. Five stars for Amie and Donnie..

The people are friendly and helpful. It is a nice place to just get in and get out with what you…read morecame there for type of place for me. Watch the newspaper for their sale ideas otherwise you are paying too much. With some things they just have too many things to choose from and with almost everything the prices are not that good unless it's on sale.

Never had an issue with Pearl Bros before today, have dealt there for years but not again. I came…read morein to make a purchase and while there return some exterior screws that I'd purchased but didn't end up needing. I brought them back their own sealed pouch that they had sold them to me in which showed the count as 16 along with my register receipt. The young lady at the register, who is awesome btw, handed them to an associate, who was also terrific, to take them down to hardware to be counted. He then opened the sealed bag and heads downstairs. Apparently the guy in hardware, big, middle aged guy who's always there, didn't count them but dumps them back into the bin. So when the cashier calls down to confirm the count he hesitates a bit and replies "around seven". So we go back and forth with rude hardware guy basically calling me a liar. Now these weren't cheap screws at $1.19 each so I wouldn't let it go. I said either you have no idea how many were in your bag you just dumped out or you screwed me on the count when I bought them! Finally an older gentleman said to refund my money and then proceeded to tell me in the future when returning an item to go directly to hardware and watch them count. I replied that won't be necessary, there won't be a next time. You lost my business for good and I suggest you work with big boy on his customer service skills, or send him packing.

Absolutely the worst customer service experience I have ever had. I purchased 4 Adirondack chairs…read moreon Saturday. An associate brought them down from storage and put them in the back of our truck. It wasn't until we got home that we realized one of the middle chairs arm was completely broken. I took the chair and receipt in today and clerk asked for a manager. The manager came over, looked at the chair and said, "Nope, it wasn't broken when you left here" and walked off before I had a chance to say anything. The cashier said he wasn't going to do anything...no refund or exchange. So my only option was to just take the broken chair and leave. I left it behind just like I will this store in the future.

Lots of merchandise with good prices. Well organized and priced. Cashiers were efficient and…read morefriendly.

I really wish I could recommend this store to my thrifty friends, but I just can't bring myself to…read moredo so. They have a massive selection of clothing but anything even remotely nice or old goes straight into their "boutique corner," which is roped off and requires that you fetch an employee to even be allowed to enter, which automatically makes you feel like they think you're a thief. They have some deals, but prices are pretty high, especially for a thrift store that receives everything by donation. They do have sale tags that change every week, but it's stuff that's been very picked over by the time it goes on sale. The books and media are individually priced. I do not care for that! Also, it is soooo stinky in here. It smells okay as soon as you walk in but once you get past the front door (where they have an air freshener set on a frequent timer), the entire place reeks like a dog kennel. Skip Salvation Army and hit Red Racks. At least you don't have to beg to shop their "vintage" section.

The employees, management and staff are very rude, following you around and making you very…read moreuncomfortable, targeting and racial profiling- which is quite interesting considering that is where the majority of their business is derived from. So, perhaps they should learn how to appreciate their customers by treating them with respect or obviously business will be taken elsewhere. So disappointed in the attitude and ignorance of the staff at this location.

Workers were very nice and helpful. Items were clean and…read morenice. Prices maybe a little high compared to some but i went on a day were it was 25% off everything so got fair deals.