Was in the process of buying a house and the home insurance being required snuck up on me faster…read morethan I expected. After wasting a lot of time trying to figure it all out myself, I called Paul and told him what was going on. He said he'd find some options and get back to me. A very short while later I get a video via email of him going through different offers he found all set up for my house, what they included, etc. It felt like buying house insurance in 3019. He answered my questions and got us all set up with a policy (way cheaper than I was able to find on my own btw) and worked out all the details with my loan agent directly. EZ 5 stars!

I switched insurance recently because my insurance seemed to just raise their premium every chance…read morethey got. Paul has us set up in no time flat and saved us a good amount of money.

Pamela managed to obtain, via my landline phone, an application to my Medicare Health Insurance…read morethat was accepted by an Health Insurance Company. It took some time due to the length of questions that needed to be fullfilled. She did a great job by staying with this elderly gent. P.S. Almost forgot: My first call went to a young man, Michael(?sp), who helped me get lined up before my call to Pamela regarding my Medicare renewal.

called wanting insurance quote, got put to voice mail, they never called back not good (so far)read more

Let's be real, being a Californian needing insurance nowadays, can be a stressful and daunting…read morething. I got enough stress on my plate, the last thing I need to worry about navigating is my insurance. That's why I am thankful for State Farm insurance. Most specifically, I am incredibly grateful for the service that Aleene Althouse aka Ace provides. In this ever changing climate of insurance, Aleene brings that confidence that I need, to know the things I hold most dear are protected. She clarifies the jargon, reassures my anxieties and helps me make sure that I have just what I need. Her office is always there for me, whether it is regarding a billing question or just wanting to clarify a policy, I feel heard and valued. Thank you from the bottom of my heart Aleene! The insurance world needs more compassionate, dedicated and professional people like you in it. State Farm is so fortunate to have you on their team. If you're looking for an agent with integrity, knowledge and kindness, Aleenee "Ace" Althouse is the agent you want and better yet, need.

I was preparing a claim and needed assistance in formatting and improving the focus of photos I…read morewished to attach. Account Representative, Kim Denning, walked me through the process and helped me submit the material. As I have very limited computer skills, this required a lot of patience. From my interaction with Kim, it was apparent that she has in-depth knowledge of a full range of insurance matters. This State Farm office has served our family for well over ten years.

It's common knowledge that Homeowners Insurance in California is a nightmare, but it's so…read moreappreciated when someone can provide courteous, knowledgeable, prompt service regarding minimizing that stress. That person is Mike Baxter. He quickly provided us with the information and quotes we needed to make an informed choice. We definitely recommend him.

Mike Baxter and his crew deliver old-fashioned superior customer service to all of their clients…read more Probably one of the best agents in Santa Cruz! Mike and Shawn typically will go above and beyond to address your insurance needs, especially in these difficult times when many insurance companies are choosing not to renew those of us who live in wooded areas. I cannot recommend Mike's agency highly enough.

Welcoming staff, always friendly and available to help with questions and quotes. It's impressive…read moreto find a honest team that really cares about helping you get the best service and auto Coverage that works for you.

Great office. Katrina in the office is always welcoming and helpful. She always has answers to my…read morequestions or gets right back to me. Katrina reviews all my accounts and has always been so wonderful. I've worked with Skip for years as well. He's always checking in on my accounts and it's very comforting to know we are never forgotten. They provide great recommendations and are definitely about making sure we are properly covered, not about making the sale. Again, great office, great people.

I have had excellent service from Jessica who has done a great job helping me get homeowners…read moreinsurance after being dumped by Travelers. I'm planning on transferring all my insurance needs to Cassidy because of Jessica.

I am one of those unlucky people dropped by insurance in SLV. After freaking out big time, I…read morerandomly called Cassidy Insurance as I heard one of their insurers was writing for people affected by CZU. Jaimy answered the phone and was just amazing. Talked me off the ledge. Took excellent care in getting me new quality insurance on the FAIR plan at the best price available. She jumped through a lot of hoops on my behalf. She was clearly an expert in all this and did an amazing job explaining coverage and the obtuse language of insurance. She is so good at her job! I am able to sleep again knowing I have coverage moving forward.

An agent at First American Title Company made a mistake on a deed. I'm giving stars for her…read morehonesty in owning up to the mistake and offering to fix it. The lack of the other 3 stars is because it's now been 5 months and 12 phone calls . . . she has not returned my calls and the deed still needs to be corrected. Even her manager did not call me back until I called a 2nd time a week later. Very poor communication and zero follow-through.

FATCO is and always has been a wonderful title company. Every FATCO I have ever had the pleasure…read moreto work with has a history of wonderful escrow officers and assistants. They work hard to accommodate the unrealistic demands of their clients. The escrow officers are extremely diplomatic in order to get docs signed off and get the funding request in line to be funded by the lender.

I called Farmers Insurance (O'Brien insurance/Matthew O'Brein) to get some quotes. From the outset,…read moreMatthew was disrespectful and hostile. He talked over me and gave me the feeling that I was wasting his time. I won't work with him or Farmers!

I have been utilizing Matt O'Brien's farmers insurance agency for the last three years, I have…read moreexperienced nothing but phenomenal customer service (especially from Anna who is always kind and always follows up) The office treats all of their clients like family and I so appreciate the discounts they find and the reasonable rates they offer.

The absolute best!! David and Sandi made my experience with…read moreDonald Hardy insurance exactly what I think a broker experience should be like! No crazy fees, no drama, no bait and switch, no waiting game. Just straight forward, accurate information, specific timelines and 100% follow through on everything! Customer service at it's finest and exactly the type of service I deliver to my customers. Unfortunately this is a rare thing to see these days, but I am glad I found these guys! If you are reading this and you own a company and/or need commercial insurance, look no further, you have found your new broker, your last broker.

From the owner: Specializing in: - Homeowners Insurance…read more- Life Insurance - Health Insurance - Auto Insurance - Property & Casualty Insurance - Insurance

I worked with Colin for my insurance needs. I appreciated the service, answering questions I had…read moreand the staff at Lydia's office. I would highly recommend!

AVOID THIS INCOMPETENT OFFICE! They failed to renew my FEMA flood policy as they had agreed to and…read morethe lapse caused the policy to expire. I tried to reactivate the policy, however FEMA will not honor the Annual Increase Cap Discount. My annual premium went up $3,732 because of their incompetence!