I recently went to White Oaks West Animal Hospital after my usual vet was unable to help my dog…read morewith persistent licking despite numerous attempts. White Oaks was my mother's vet for her 13+ year-old Westie Sadie and they were wonderful to her right up to the moment of her passing. They were ultimately able to diagnose the issue with my dog and finally alleviate her suffering. I am forever grateful.

The surgical / dental team took great care with my precious Winnie. The care was thorough and it…read moregave me great confidence for future care.

We called with a strange request needing help putting a wild cat in a kennel from cat sitting. The…read morecat was absolutely wild and insanely aggressive we asked so many vets if they could send someone out to help put the cat in the kennel because she was too aggressive. And nobody would help until we called here, Olivia took our call and said they couldn't send someone out but her and another technician would be willing to come during their lunch break to attempt to help us. Which they did, I can not thank Olivia and the other technician enough we didn't get her name but they were both so amazing and got the cat into her kennel in no time , very experienced and passionate about animals , they did it during their only break and without expecting anything in return. Please give them a raise they went above and beyond!

I have had pets for years. I've been to other veterinarians and sat for long periods of time even…read morethough I had an appointment because other people brought their pets in with emergencies. I have taken my dog to Grace Veterinary Clinic for little over a year. When I called the clinic and told them my dog was having respiratory issues and that she had been at the veterinarian emergency room over the weekend, they told me they would not be able to get her in even though I explained to them it was an emergency. As I mentioned earlier, I have had appointments with veterinarians, but had to sit and wait because other people came in with emergencies. To me, them not getting me in my dog needed to be seen is not acceptable. I will never take another pet to Grace Veterinary Clinic and if you love your pet, I suggest nobody else does either.

I would not consider going to any other vet but dr Williams. When our spike was sick she took him…read moreinto her home at night and office during the day as she felt he needed it. No extra cost for this. She has talked to us on and off hours about our concerns about our cats health. Her prices are very reasonable. I have the utmost trust in her ability and care.

Update 08/14/2026 my dog has permanent nerve damage to left nostril and left eye from the ear…read moreinfection - Complaint against Animal Hospital of Springfield LLC located at 3183 S Veterans in Springfield Illinois phone 217-679-8464, Dr Sherrie Williams has been our vet for over 10 years and she is also the owner at this location . I recently found out from Green Prairie that My dog Argus inner left ear had ruptured months and months ago while under the care of Dr Williams, my dogs left nostril and left eye also had a very bad infection at the same time. Dr Williams has been using Claro for many years in my dogs left ear for every single visit due to his ongoing allergy issues. I found out through the company website Claro.com does not treat all strains of bacteria. It is specifically formulated to treat outer ear infections only caused only by susceptible strains of the yeast. The Website also says "Do not use on dogs with known tympanic membrane perforation. We found out that Dr Williams had continued using Claro in my dogs ear even after my dogs left ear became infected and ruptured.

Dr Melissa at illini vet clinic is the worst vet . Take your pet to the emergency clinic or make…read morean appointment with another vet but stay away from them.. I went to them several times with different issues with cats. I will never take a pet of mine there again.

This vet clinic is outstanding! Fellas get your pets in this office and on regular wellness/dental…read moreroutine and follow the recommendations to a T. The staff are all pro's and a special shoutout to both Lauren's and Dr.Bass! Appreciate you guys to the moon and back

We drove two hours to see Dr Colleen Koch who is an animal behavioral specialist. She came…read morerecommended by our vet when we were having behavior issues with our dog. After one phone session and one in person session we are highly impressed and can already tell the difference that working with her and learning from her will make. Highly recommend!

First and foremost, this is a 3 vet practice. The front office staff and techs are very nice and…read moreefficient. I have always asked for one vet in particular when scheduling our dog's appointments. Dr. Joe is personable and caring. He is willing to take the time to hear what the concerns are and help you to determine a plan of action to solve the problem. We think very highly of him. I was warned by many people about his wife, Dr. Colleen, when we were asking around for recommendations of a vet. We were told she was brash and abrasive and to do our best to schedule with Dr. Joe. After going to him for some time, we started having a behavioral problem with our dog, and the office staff suggested we schedule an appt with Dr. Colleen who focuses on behavioral stuff. I figured,"she can't be as bad as people say." I don't get my feathers ruffled about much. But this lady topped it. She was everything people say and more. We walked out of the training appointment before it ever really got started. She was confrontational, demeaning and just plain RUDE. I don't think she realizes that vet medicine isn't just about treating or training the animal. There has to be some level of professional courtesy extended to the person who is with the animal as well. I would highly recommend Dr. Joe and even the other vet, who we only saw once. But as was recommended to me... try not to schedule with Dr Colleen. She might be talented at what she does with the animals, but she has a lot to learn about how to treat people. Especially when you are a owner in the business.

I have been taking my dogs to AMC for decades. I have a thing for difficult dogs and they have…read morealways treated them with respect. When I noticed discharge coming from my dog's eye, they were able to get us in the same day on a Friday afternoon!! The techs took their time making friends with a feral dog I adopted and allowed us to do multiple "happy visits" prior to his actual vaccines. They are always kind and patient. We appreciate them!!

We came to this vet having been let down and soaked for 1000's by several others in Decatur and…read moreeven the UofI hospital. Five Star Vet finally gave us the logical and straightforward attention we needed and got our doberman the simple medication he needed to help with his condition and save his life. 10/10 would recommend this vet!!

Brought in my cat for a physical and vaccinations. Staff were very helpful and great with my cat…read more Very reasonable prices- less than I expected to spend.

The doctor and staff are compassionate and great to work with regarding our pet care.read more