I would give a zero stars! filthy office. bathroom with no hand soap or toilet paper. dirty rooms with wallpaper peeling off wall. It looks like nothing has changed in 30 years in that building. filled out 14 page intake that had nothing to with a future colonoscopy. most of the paperwork was regarding psychiatrist release and questions on any mental issues. I met Dr. NORTHUP that gave me a cd on how to live to be 100 and how to get his book. He told me how he can treat people for addictions and that he has women only recovery meetings in his office. He did ask why I was there for my visit, he gave information on colonoscopy that lasted one minute. He told me all about his wife and how great he is. I went to front desk to get my appointment for colonoscopy and prep sent to pharmacy. His staff was not able to do that as the person that handles that was not at her desk. They had no idea what the co-pay might be and said they would call the next day to set up procedure and send prep. Three weeks later someone called to see if I would like a follow up appointment. I asked what for? she could not answer that question. they were nice enough to send a bill for the co-pay and billed my insurance company. I happily went somewhere else and count myself lucky not to go any further with this charade. read more

Do NOT GO THERE if you need do your annual checkup/wellness program. If you need a specialist and do not mind about the filthiness of his office and labs (I saw dead roach on the floor) he might be OK. I found Dr. John Northup listed as a primary care provider on Cigna's website and contacted his office to schedule an annual wellness consultation for both myself and my wife. I reiterated this request at the front desk and to the doctor when he asked about the reason for our visit. Following the consultation, we were informed that we needed to do exams and schedule a second consultation to review the results. However, when we received the bill, we were surprised to find that the consultation cost $100, twice the amount we had anticipated for the wellness plan ($50 per person). We were also charged separately for the exams. When we called the billing department to discuss the issue, we were informed that Dr. John Northup did not offer wellness consultations and the exams were not covered by the wellness program. We were also informed that we would be charged an additional $100 for the second consultation. Apparently this is a common complain they get. I was charge over 300 dollars for a wellness consultation that should cost 50. Feeling misled and frustrated, we decided to cancel the second consultation and request a copy of the exams to take to another doctor. However, we were further surprised to learn that there would be an administrative fee for printing the exams, as well as a per-page fee. Overall, this experience left us with a negative impression of Dr. Northup's office and how I was misled by him and his staff to do exams that were not covered by the plan with previous clarification. read more

First off Dr. Northup is great. His staff, however, is disorganized and I frankly don't think they know what they are doing half the time. I had an appointment, their office made for me, as a follow-up to a procedure I had done. First let me note that prior to the procedure I needed a prescription. I got one prescription and was told the other would be sent in when they set the date for my procedure. The called about the date, said everything was good to go, but when I went to my pharmacy to get the prescription it hadn't been sent in. I called the office and the person I talked to said it should have been sent in when the first one was. Strike one. The procedure went fine and again, no complaints about the doctor. I showed up for my appointment and the first thing they asked was if I was there to reschedule since I hadn't had the procedure. I told them I had it 4 weeks ago. They said they didn't have a record of that. They then told me they had to call the hospital where it was actually performed to have them fax it over and it would be a few minutes. Shouldn't they have already done that since it was them that set the follow-up appointment? Anyway, 45 minutes later the nurse told me they didn't have it so would I like to reschedule another office visit (so they could charge me again), or wait. I asked what they were going to tell me different from a-okay from the hospital after the procedure, and she said nothing different. I asked if I could get the results emailed to me. She said she would call. Strike two. It has been two days and no call, and I really don't expect one. Strike three. I will not be going back. read more

Jessica at the front desk is amazing first off!!! Don't know how she seems to do it all!!! I absolutely love the NP Laura. She spends all the time you need and listens, truly listens. I like Dr Northup. Just feel like he is a little too preoccupied sometimes to be able to give good service. But he is the sweetest man. read more

Dr. Northup is a great doctor. I'm new to the area, moved from a much larger city and wasn't sure what to expect. I was a little concerned when I first met the doctor but his knowledge quickly put me at ease. Dr. Northup gives good care, pays attention; LIKES to talk to his patients, educates you and helps you get better. His staff members are top notch: Moe is fun, she is very helpful and brings life to the practice, Amber is thorough, she is actually a lot nicer than I thought she would be; they both are sweethearts of people! On more than several occasions they have gone above and beyond to get me seen. The N.P.'s are very sharpe, responsive and very caring. The lab staff; patient and gentle; nice ladies! I picked well when I selected Dr. Northup and team. You can't go wrong! read more