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    John Hankinson Veterinary Clinic

    3.8 (4 reviews)
    Open 7:30 am - 8:00 pm

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    12 years ago

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    12 years ago

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    Celia Hammond Animal Trust

    Celia Hammond Animal Trust

    (5 reviews)

    St Johns, New Cross

    The ordeal the these people put my family and me through during the end of our cats life was…read moreutterly disgusting! After finding out from our regular vet that our beloved pet was sick with an unidentified mass in his abdomen we were referred to the Celia Hammond trust for a scan and potential operation. These people must have magic hands and some top notch clairvoyance , because not only did they not do the scan we asked for to identify how large and how many masses we were later told were tumors there were, but somehow they were able to tell my younger brother that our cat was not only leukemia free, but lymphoma free as well. These people cut open our cat BLIND, had a quick look about, and then discarded the mass that they could see WITHOUT testing it (the ONLY way to clear the lymph nodes for cancer). THIS WAS NOT IN THERE POLICY TO DO. When I came back to our regular vet for his post op check up, I was horrified to be informed that they had helped themselves to our money but only did half a job. What right did you people have to make us think for a short 4 weeks that we were in the clear??? They had told us that the operation was a success and gave no indication that if he survived there would be further implications. according to them an over the phone check up 3 days later was enough to make sure he was well. without testing the mass they removed these people were unqualified to tell us everything would be alright! you sold the youngest in my family a dream and now we have had to bury our family pet! had you people done your job, I can't say we would have had a different outcome but we may have been more emotionally prepared to handle needing to put him down. One thing I NEVER imagined I would have to see in my lifetime is the look on my younger brothers face as his heart broke, and the negligence of how this case was handled HEAVILY contributed to me witnessing just that. BUT IT DID NOT STOP THERE!!! obviously after finding NEW TUMORS in our cat a mere 4 weeks after his operation we wanted answers, to know our options, and to know how much time we had left and if we could prolong his life. My mother and I decided we would make another follow up appointment at Celia Hammond for them to physically examine him. I hope the person in charge of the staffing for this foundation is ASHAMED of themselves because what we were met with was a disgusting veterinarian uninterested with doing her job. EVE TSOMPANIDOU IS NOT FIT TO BE IN A JOB ROLE THAT INVOLVES INTERACTING WITH PEOPLE!! after waiting half an hour for our appointment with my heart in my throat we are finally seen and as you would expect she asked how we were. Let me make clear, most people treat a vet like they do their doctor, you are there when something is wrong, we were also very confused as to why the tumors were back when we were told the operation was a success and the chance that they could come back was not at all discussed. my mum very politely replied that we wouldn't really be able to answer that until after the questions we had were answered. The change in this womans attitude was so vile I thought I was going to be sick! she immediately crossed her arms and took a step back from our cat! during the time it took to try and get clarity on what had and had not been done for our cat in his last visit I actually had to ASK her to examine him, during which she glared at me for an uncomfortably long time! She evaded questions she had the answers to as the notes were UP ON HER SCREEN, just in a short hand that no non vet would understand. She then very bluntly and coldly told us it was terminal. Not only was this the first time anyone had said this would be what could happen (if the operation went well) she seemed to know this without doing a proper examination. This woman was not only vile towards me but had the AUDACITY to speak down to my mother then say she would break the news to my brother OVER THE PHONE THAT HIS CAT WOULD DIE! ARE YOU INSANE!? People should shell out the extra money to go ANYWHERE else if they love their pets!

    In the 1960's Celia Hammond was a supermodel. During her career she did model fur but then became…read moreconcerned about animal welfare and cruelty. She decided to set up the Celia Hammond Trust initially because of her concerns over the feral cat population. She became involved in rescuing, neutering and rehoming stray and unwanted animals. She learned how to trap feral cats and started to trap, neuter and return to suitable sites many thousands of feral cats. She then decided to open clinics - and I believe this one in Lewisham was the first - in order to provide a neutering and vaccination service for pet owners who could not afford the exorbitant prices some vets charge. Without her clinic many owners would not be able to afford to have their pet neutered which would result in many many more unwanted animals. Recently she was involved in rescuing 186 cats from the olympic site in London. She personally spent hours then trying to catch all the cats. One in particular eluded her but with the deadline reached she managed to catch him. They were all neutered and most of them have been found new homes. I think she is a brilliant woman - a real animal lover and doing so much good.

    A J M Robson

    A J M Robson

    (2 reviews)

    Peckham

    I visited this practice in April 2018 with my cat who had a sore on her back…read more They told me it was just an infection and treated her with antibiotics and anti-inflammatory. Last Sunday, a couple of days after seeing them, I took my cat to another vets as she had stopped eating and didn't seem to be improving. As soon as the vet saw the sore they immediately said that the sore looked like cancerous tumour. Unfortunately my cat had to be put down that day. I don't believe that anything else could have been done if my cat diagnosed correctly, however it certainly would have caused less suffering and pain for her. I am very concerned about the level of care they gave - I do not believe they fully inspected the wound - I was in and out of the practice very quickly. The growth was large, swollen and most importantly hard - which are key signs of a tumour. When I was approaching the practice, a woman stopped me in the street and warned me about the practice saying that her cat has been mis-sexed and another pet which has been misdiagnosed. I wish I had listened to her and went elsewhere.

    This vet treated my daughter's cat earlier this year with great kindness and compassion. The…read moreunderstanding was not just for the cat's condition but also for my daughter who was distraught to be losing her beloved pet. Lovely to find a business which is not just about money making but really understands the place pets fill in our lives.

    Home Vets London

    Home Vets London

    (1 review)

    Bethnal Green

    Home Vets London came to the rescue when I needed a last minute Animal Health Certificate to…read morerelocate from UK to EU because my regular vet informed me that they weren't going to be able to do it. Nuria was the first person I got in contact with and she was extremely kind, friendly, and always answered my questions in a timely manner throughout the entire process. Dr. Jose was the one to physically come to our house and not only was he also extremely kind, but my dogs absolutely loved him (and they usually are petrified of vets). He got on the floor to play with my dogs and gain their trust before doing any work. Dr. Cesar became like a friend throughout the entire process. I had a different case because my rabies and all my documentation came from the USA originally; however, there was an issue with the paperwork from the original USA vet. Dr. Cesar worked with me even during the weekend to help get this issue resolved with my original vet in order for my dogs to be able to travel. I was such a nervous wreck but Dr. Cesar did everything in his power and thanks to him and his team we are all now in the EU in our new home. I have absolutely nothing negative to say about this team. They were amazing from the very first email all the way to the follow up from them to make sure we got to our new home safely. I only wish I had met them when we first arrived in London as I would have loved for them to have been our vet from the very beginning. Thank you so much to the entire Home Vets London team!!

    Goddard Veterinary Group - Newly refurbished waiting room with lovely wooden seating. It is small, but size does not matter :)

    Goddard Veterinary Group

    (8 reviews)

    Bow Common, Bow

    This practice is oversubscribed and understaffed. 4 weeks wait for an appointments, 4 months wait…read morefor operations and 8am calls in order to wait for emergencies? Service no existent, behaviour like they are doing the animal a favour.

    I have to leave something here for Emily and her team at Goddard Vet Mile End, past and present…read more We have since left the area and leaving our wonderful vet behind was quite sad for us, and we took for granted the fantastic compassion, knowledge, honesty, and genuine care that they provided us with our three cats and two dogs. It seemed like we were never out of there sometimes as one cat developed what was swiftly diagnosed as pemphigus at just 6 months old, and one of our dogs was presenting with itchy skin; again, swiftly managed, and then diagnosed as an allergy to various dust mites. He was in remission after starting a course of immunotherapy. I cannot sing the Mile End team's praises enough; we had been with them since around 2011 but when Emily arrived it was noticeably different. She is quick to build a rapport, and always took the time to explain things to me and/or my other half and never dumbed it down or avoided answering questions, as unfortunately some vets do. Our pets were always treated with love and care, and expertly handled. Not once did I leave feeling like I had been fobbed off or given bad advice or treatment. The whole team were friendly, always lovely even when they were having a tough day, and always took the time to go the extra mile (end :P) I emailed them the other day as I had a reminder for one of our dogs' kennel cough vaccine, and sadly our other dog has since passed away so I wanted to let them know so we wouldn't get any reminders for our beloved pup. They sent a very touching and kind email back, and when my other half returned from London today I found that in our post was a card from them, offering sympathy for our lovely boy even though we no longer see them. We are so very touched by this and I want to sing their praises from the roof tops! It was only when we moved and registered with the vet closest to us that we realised how special Mile End actually are. We have since found a new super-vet further afield, but we still very much wish that 350 miles wasn't so far to go for a visit to Goddard! In short they are animal superheroes :)

    John Hankinson Veterinary Clinic - vet - Updated July 2026

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