This office responsiveness to emails is sorely lacking. The gentleman working the day we called was almost combative when you ask to speak to the manager or agent in charge of your claim. We used to think so highly of State Farm and dismissed the news reports that they were hard to work with. But now after waiting a year to try and get our roof replaced, we are still in the same situation as we were a year ago with more issues. This office will not help you when you need it most because you can't actually talk to anyone except the office number which is manned by a person who just wants you to hang up angry. In my former work in customer service, I could never talk to a customer that way. I am still left going to bed every night thinking about keeping my children safe and how State Farm and this office have done nothing but delay this claim and make the same argument that a replacement isn't warranted. We now have to worry about leaking as the repairs made aren't holding up because they insist they only need to repair. This office will only work to get you as a new customer but will not advocate for you when you need help. Shop around and you'll be better service when you really need it read more

I have been a customer of State Farm for over 25 years and a customer of John Kim's agency for at least 10 years. The level of service provided over that time start out great but has rapidly deteriorated over the last couple of years into what we have today and is a symptom of both corporate policy and local agent apathy towards anyone that doesn't represent new policies or business. It would be easy to say that I'm a disgruntled customer or that I have a vendetta against State Farm. Vendetta's are for evil villains in movies and unhappy customers are a dollar a dozen. I fully admit that this review is driven by recent events related to trying to get a claim properly investigated. The reality of the matter is that once you are a customer of State Farm, you are kind of stuck there and you have to hope that any claim doesn't get sucked into the black hole of corporate hell that allows them to pass off claims, escape accountability, and let's them continue collecting premiums while they try to get you to quit them by waiting you out or forcing you to look elsewhere. I don't have to list the numerous articles that talk about how State Farm coverage isn't what it used to be and homeowners are waiting a year or more like myself to get valid claims taken seriously. But again, this isn't about State Farm itself. This office isn't going to take your claims seriously and when you call to talk to someone, they say they will take a message. When you ask to speak to John Kim himself, you're rudely told that they don't give out personal or business numbers. I admit I was mad when I asked for it but I was not expecting to be so rudely rebuffed when asking to speak to anyone who would know what is going on. It's a shame that this office can no longer provide a "Like a friendly neighbor, State Farm is there" vibe. Before this phone call, I emailed asking for a call back but as of 36 hours plus later, I still haven't received a phone call or email back. This was after emailing two previous times over the last six months that I receive regular updates. So here I am with my roof still not fixed and the repairs blowing in the wind. If you're expecting responsiveness, a friendly voice when you're upset, or quality service....You really should look elsewhere because that's something they simply won't be able to do. When you're in trouble, you will not be able to get the quality or service you need to put your mind at ease. Do you want someone who can't come to the phone or an office who won't let you talk to an agent when your in trouble? I will inevitably be commented on by the agency for lying but I will produce emails and a detailed statement to anyone who asks. read more

I would highly recommend this location for State Farm Insurance policies. Working with Brian Kim has been an absolute pleasure. He is very knowledgeable and extremely efficient. The Insurance rates were actually more affordable than with my previous insurance company. Brian was very helpful and answered all my questions. I am very glad I switched to State Farm and that I was recommended to Brian at this office. read more

Our family has been with John Kim's agency for many years. I recently had to file a claim with Willis Choi and can not say enough about him. His calm demeanor always put me at ease and good at listening to my issues. Willis is very knowledgeable and a great agent. I give him more than five stars. read more

John and his staff were very helpful in getting an issue that I had with my policy resolved. They were able to provide me with the information that I needed to get everything cleared up. Very helpful and courteous. read more

John has been very helpful when we started looking for life insurance. His kind and humorous nature made the process easier than expected. He treats us like friends and not just another client. read more

After a few years away, the improvements and changes John has made with his team were just too good to pass up. I am happy to be back with a team that I can say I truly trust and is ready to go above and beyond what I need at any time. Brian, who joined the team about a year ago, has been the biggest reason I came back right away. It's frightening how quickly he gets back to me whenever I ask him a question. It's not just the timeliness of the replies but the thoroughness that really impresses me. read more

Quick, honest, and knowledgeable. Helped me with both home and life insurance, and it couldn't have been simpler. I would highly recommend him for all your insurance needs! read more

I was looking for a good auto deal insurance for two cars and Han set me up with a great deal. He was really nice and more than willing to help. I definitely recommend him as your agent! read more

They take the time to explain everythin you need to know about your insurance policy!

Excellent service - took time to break everything down and help choose best set of plans. Extremely straight forward with benefits of policies and best options based on requirements. Was also accommodating for my schedule whenever we needed to meet. Very pleased with my experience. read more

He helped us with our Life Insurance and Auto Car Insurance he is very good at his job and explains wverything so well

I was here for my auto insurance and loan. They were extremely helpful and kind. I was able to save hundreds of dollars right away. They were able to explain all the fees and question I had about my loans. They also call or text and remind you with your payment and appointment. They are super professional and defin recommend to anyone. read more

Being a first time car buyer, Brian was very helpful in helping me with my auto loan. He explained everything thoroughly. Great service, would recommend to family and friends. read more

John led me through the process of pricing and buying insurance (home, auto and life) in a very pragmatic and honest way. I felt informed throughout the whole process without feeling pressured. After all the paperwork was done, I felt I had a partner, not just a vendor, that will guide me through current and future insurance-related matters. read more

I was with Liberty Mutual before State Farm and made the switch because John and his team were able to get me a great rate on all of my needs. I originally intended to only switch my car but ended up switching my car, my home, and my life insurance. I can't express my happiness after switching and I have not looked back since, John treats you like family and always remembers me when I call. They even took the time to sit down and explain every single detail and mind you I had a lot of questions. I strongly recommend everyone take the time and give John and his team a call, you just might be surprised like me in how much you can save. read more

Communication is terrible. Takes an entire 2 weeks for a response. I cancelled my policy with home and auto. I was suppose to be issued a refund, which was sent to the wrong address and short over $100.00 MONTHS LATER. Still taking 6 days for a response on my refund. read more

I can't thank this place enough! Especially Jimmy thank you so much for all your hard work! I am a very satisfied customer, and I would like to thank everyone at John Kim's State Farm! You guys are too nice and have the best customer service that anybody can ask for. You guys have went out of your ways to help and satisfy me. Because of your young strong team, honesty, generosity, energy and excellent work I have no doubt John Kim's State Farm will prosper! You guys are all MVP's! read more

Thanks to John and the rest of the team. These guys helped me through water damage crisis in my condo unit, as well as help advising a practical plan for my 2nd car. We trust John and the team to look out for our best interest. read more

I typically do not write reviews and am generally wary of overly positive reviews out of fear the business is posting them. That said, I am moving from out of state back to Chicago and while looking at various State Farm agency reviews, John Kim's agency caught my eye due to the sheer number of positive reviews. I gave them a call, got on the phone with Brian, and learned that all the positive reviews have certainly been earned. When I moved away from Chicago, I had a very bad experience that was a time-consuming headache for me. For that reason, I dreaded the process of changing insurance as I move back to Chicago. From the moment I began speaking to Brian, he put me at ease by calmly explaining the process, my options, and what to expect. And Brian was able to review my history and prior discounts to ensure I got the best deal, which resulted in my insurance rates not increasing nearly as much as I had expected them to (moving from a less expensive area back to Chicago). It is nice to see an insurance agency that actually values kindness and customer service and I am thrilled to be with John Kim insurance going forward. Thank you! read more