Hopefully no one is going out of their way to come to here (joke)…read more My spouse is dealing with an unfortunate leg break; based on the surgeon that helped us at UT, it took us here post-surgery and hospital visit. Overall the facility is large, great parking and dropoff, and nearby the main UT hospital. The staff end-to-end was very helpful with no concerns here. The quality of care and attention to detail on reviewing her situation and needs was good. The only issue I observed was the amount of distance they were having folks walk at times (that have some type of mobility issue). Perhaps staff to help move the more challenged folks (in the absence of their own approved/owned mobility gear) would be a nice touch. We'll be back a few times more, but hopefully not to come back ongoing!

From the owner: UT Medical Center Advanced Orthopaedic Center is dedicated to caring for you with a comprehensive…read morerange of orthopaedic services. Whatever your orthopaedic needs - Level I Trauma Care, a fractured bone or a strained muscle or arthritis - our team delivers the most advanced skills, interventions and treatments available in East Tennessee.

I will not go any other place for my physical therapy needs/ the staff is kind and polite and do a…read morejob well done/ if it can be fixed they do it/ the supervisors I have no special words to say about them but, "Awesome "!!

I had a surgery in October of 2022 at Tennessee Orthopedic Clinic (TOC). Five months post surgery…read moremy figure started to become disfigured, and today I can't even put my right hand into my pocket because the finger is bent/ disfigured. They have refused to see me, answer my emails, answer questions on my patient portal, or return calls. TOC's reason for not wanting to help? I owe them money. My insurance company paid $16,449.53, I paid $1,219.13 (10/20/22) before the surgery took place, and have made multiple smaller payments on the account since. I even went in and spoke to someone, offered to pay cash to have my finger looked at, and they declined to see me. Feel free to look at my other reviews. I HATE leaving a bad review for anyone. I have a right hand that's barely functional without an enormous amount of pain, and negative reports on my credit, all for a surgery that was suppose to fix my broken finger, not make it worse. The images of the bent finger are from 3.25.2024, and I cannot straighten it. Patient Portal picture is multiple emails sent with NO response. Pictures with stitches were post op.

While training my newly rescued Boxer, I had an incident with him on the leash and was thrown to…read morethe pavement. I went to KOC walk in clinic by UT Medical Center. It was like a barn with standing room only. Mass chaos! The kiosk is right at the entry doors and many patients lack the skills necessary to check in. I was finally seen after more than an hour wait. I had several injuries but they only focused on my wrist??? I landed on my right arm/shoulder/hip/knee/ribs and only the wrist was of interest?? Had an X-ray but too swollen, got an arm brace and a follow up for today. KOC said they "don't do ribs", I believe my elbow is fractured along with my rib(s). I struggle to breathe or get comfortable, and have a weird bump past my elbow that is suspect of bone fragment. Today I go for my follow up. Appt. was at 9:10. I checked in at 9:03 because I completed all my paperwork and paid my co-pay online. I received the "you are checked in for your appt" notice and took a seat. At 10:10, after the lobby cleared and all new patients arrived, I asked when I could expect to be seen. I was told I was "next". At 10:40, when the lobby had almost cleared again, I went back to the desk and said I've been here an 1 1/12 and I am leaving. The worker, not apologetic for my ridiculous wait time; said "I'll let them know" in a very musical tone. LAST TIME AT KOC! I am a retired healthcare admin. This is absolutely the worst lack of respect for patients I've seen in some time. All I expected was for one, of the numerous, employees to say "I apologize for your wait" or something like that, I would have felt a bit more appreciated as a patient. But KOC's model in herding people by the droves and maximizing profits feels greasy and greedy. I agree physicians should have investment in their practice. But this seems to be an unsustainable model. No apologies, no care, so beware! Maybe they are experts, but they severely lack appreciation for their primary source of revenue, patients!! There are also orthopedic experts NOT affiliated with this practice that would truly appreciate you as a patient! Bonus, they can also provide top notch care.

As a long-standing patient at KOC, I have had the privilege of seeing Dr. Ivy, an exceptional hand…read moresurgeon. Regrettably, he retired, and I was referred to a different provider who did not meet my expectations. Several months ago, I scheduled an appointment with the new provider. Everything was proceeding smoothly until I checked in a day before my appointment. To my dismay, I discovered that KOC had switched me back to the provider I had previously expressed dissatisfaction with. Upon contacting KOC, I inquired about the reason for this change. They informed me that I lacked the authority to select my preferred provider. This revelation has shed light on the circumstances leading to Dr. Ivy's retirement. I speculate that it may be attributed to the current operational practices of KOC, which differ significantly from their past methods. KOC's approach to patient care appears to be more dictatorial rather than empowering. By dictating which providers patients can see, KOC may inadvertently impact their health outcomes. Furthermore, the lack of respect shown towards patients' concerns is concerning. I guess I will be flying out of state again to see my doctors. Apparently, they have zero confidence in their patients abilities to make decisions about their own care.

Dr Johnson is outstanding! He quickly diagnosed my problem and provided clear treatment options. I…read morehad a full post op recovery. Highly recommend this wonderful man!!!

Exceptional caring, considerate and professional Dr.. He has given me back my joy for life, after…read moreexplaining my options, following protocol from physical therapy to injections to surgery, and providing excellent care. Takes the time to listen and will not do surgery unless it's the only option. Checked with several other Drs., who all agreed he was the best. Love this Dr. and would recommend him to family and friends. Awesome man.

For over 15 years, I've endured chronic pain in my large toe joint despite consulting doctors and…read moresurgeons. Joint replacement and fusion offered uncertain success, while gel and steroid injections provided temporary relief. My primary care physician recommended Dr. Carlson for non-surgical treatment for osteoarthritis and joint pain. He praised Dr. Carlson's advancements in PRP, a treatment made from concentrated platelets derived from the patient's own blood. Skeptical but desperate for relief, I scheduled a consultation and felt hopeful for the first time. Dr. Carlson reviewed my scans and diagnosed my condition using ultrasound, and had confidence he could provide relief. He created a detailed treatment plan and explained everything to me. After three months and three rounds of injections, I've been relatively pain-free and now walk five miles every morning. If you're experiencing joint pain, mobility issues, arthritis, or any other injury, I highly recommend contacting Dr. Carlson. PRP is typically less costly, quicker recovery, and for me, offered a better outlook than surgery. I was pleased with everything from our initial meeting to the final treatment. Working with Dr. Carlson was extraordinary. He dedicated time to explain his treatment procedure, ensuring my comprehension and comfort throughout the process. The entire office staff exceeded expectations, particularly in the healthcare industry.

I love Dr Carlson and his staff. I have heard nothing but great things about his care. I'm in the…read moremidst of PRP and Prolotherapy injections. Fingers crossed!

I had my first visit today to TOC and I was overly impressed with everything about it. I…read moreunderstand no medical facility is perfect and unfortunately things don't always go as planned but that wasn't the case for me. The charming lady that helped me check in couldn't have been nicer or more helpful. The nice young lady that greeted me and took me back to the examination room, the x-ray tech was great, they all were very personable and knowledgeable. The facility is impressive and clean. I couldn't have asked for a Dr. any more knowledgeable or personable than Dr. Branham. I want to thank everyone at TOC for an awesome visit and helping me.

The Dr is amazing. However the casting group I seen they were very rude and they all seem very…read moreunfriendly and acted very unprofessional when I needed my cast replaced due to it being higher at the toe by 2 inches. Not very happy with my experience and do not recommend them at all. Go somewhere else if you want a good experience as a patient.

I am very impressed with this clinic. I was having a knee problem which was not getting…read morebetter. I called the clinic to see if I could get an appt scheduled soon. To my amazement I got an appt for that same day and had the pleasure of having Dr Casey's assistant, Cassandra Laskowski exam my knee. She did a very thorough assessment and was able to Dx the problem. I received a steriod injection and a NASAID gel to apply to my knee. Cassandra did not rush and answered all my questions. I highly recommend this clinic to all! dc

I've had appointments for chronic issues and also been a work-in with a broken bone. The wait has…read morebeen brief, the Dr's and staff thorough and helpful. I would recommend them.

They tell me to show up at 9:30, got here at 9:20 to check in and be ready. 10:30 and nothing. When…read morefilling out their paperwork they ask tons of information they already know. It took me 30 minutes to fill out their paperwork of questions THEY have already asked. A few of them were "why are you coming in today" you literally just did surgery on my leg you know why I'm coming in. Horrible website to have to add medication too, ALL of which they prescribed. Horrible way to add pictures to their website for your insurance card and drivers license. Super laggy website, long wait times, not a place I'll be back to. I broke my leg on a Tuesday night, eventually Thursday afternoon they get me in to check me out. Tell me to come back Monday for surgery, call Monday they say yeah nevermind come by Thursday so we can look at it. Here it is Thursday and what a joke this place is

Dr. Greg Mathien has performed 5 different orthopedic surgeries on our family members. Each…read moreprocedure was highly successful! Dr Mathien is very attentive and punctual in office visits in addition to being a highly skilled surgeon. He patiently answered all of our many questions both before and after each procedure. His post op attention and care is exceptional. Fantastic doctor and surgeon!!!

Everyone was excellent. I had surgery on my finger and everyone was very pleasant and made sure I…read morewas comfortable.

Receptionists were amazing and kind! Pre-op nurses were amazing as well. Dr. Rappe did a phenomenal…read morejob!