Left car in for routine service. Said they needed to order parts so I would need to return when they had received the parts. Two months later I not had any news from them so called them. They had forgot about ordering the parts so needed to order them. I was told to return one week later to have them fitted, they had the car all day. I went to collect it at 5pm only to be told the parts had not been delivered and they needed to hold onto it for another 24 hours. At 5pm the next day I was told they had ordered the wrong part the part needed for the car was on back order I would need to make another appointment to have it fitted they would call me when they received it and as a gesture of good will they would not charge me for the part.
Another two months elapsed and I had no communication from them. I called them and was told they had not ordered any parts and asked me what was wrong with the car. I told them them the problem they looked up the job number then ordered the right part. I went back to have it fitted but had to pay the full amount for the part even though I had been previously told me that after all the trouble I had with this repair they would not charge for the part. So it took over 4 months to fix a problem that they should have had parts for after all they are main dealers. Another thing don't expect to be dealt with quickly. I was asked to take a seat and someone will be with me shortly 1 hour later I was still waiting for someone to come to me. They have got too big and made too much money and don't care anything about customer service. Cars breakdown all the time where else are you going to go to have it fixed? Or so they think.
I won't buy a car from them and will be taking mine to a different main dealer next time. read more
