So this truck cracked my windshield. The truck said nothing about this company does not cover cracked windshields. As my stepdad works for a trucking company as well, I know that if they do cause one and they don't have a disclaimer on the trucks, they will take care of any damage caused. I called the office to let them know, and the ladies who answered the phones were extremely rude. They were arguing and yelling back and forth. One of them claimed to be management, but she was yelling and arguing. When I said they had terrible customer service, (as I am a customer service manager with a different company - I know how customers should be treated) and they had the excuse that I was not a "customer" and that because they have been in business for 50 years, they knew they were great at customer service. I'm sorry to say, that although the business itself has been around for so long, that does NOT mean that the employees currently there are giving their best customer service. There was no apology for the situation I am going through, and there was absolutely no empathy. These women just wanted to argue. They hung up on me several times mid conversation, to the point where I got extremely frustrated! Of course, if you are interrupting me and not listening, and then arguing, I'm going to be pissed off! And because of my anger that these women caused, I then used profane language. Apparently, at that point, they can just hang up without saying anything. These two women caused ALL of my pain and frustration with this company. At this point I don't give a shit about my window, but these two women were absolutely horrid. I would NEVER allow my call center representatives EVER speak to someone like that, regardless of the situation. The only reason it was escalated to that point was due to these two women having the worst customer service possible. And even though I did not pay your company for a service, I definitely could have had the opportunity. I will now NEVER even think to use this company, with this awful service. I wonder how you would treat other people, or even the other employees in this company. Whoever has this "manager" above them, I truly am sorry you have to deal with someone that wretched. To not even care about your company's reputation, it just shows how they would care about an actual customer or their own employees. I'm absolutely disgusted and horrified over these two women. They would not even give me their names. Think twice before using this company. I know I'll never use them. Period. read more

See all

These people knocked my mailbox down paving our street and then tried to claim it was my fault. They basically called my wife a liar and told her it was our fault. I work for the post office and I know our mailbox was fine. They were rude and the woman that came to look at the damage was not a nice person. I wouldn't use a company that is this disrespectful about a $40 mailbox when I'm sure the state paid them really good for paving this road. Stay away from a company that does business like this. read more