I have never been to this place and had a good experience. Every kind of crap from the employees…read moreand as with other reviews, lots of people standing around and not helping anyone. I got tired of telling the cashier that the last time I was there which was around 15 years ago. These clowns do not even care and they know all too well that this has been going on since the inception of this place! Oh well, its your money whoever runs this place but I do not even notice you ever when I drive by going to another store that at least treats customers like their dollars count! Good riddance!

always have the best customer service and help at Great Falls Montana store they go over and above…read moreto help you find a product you're looking for and the paint department is exceptional

This review is going to be in two parts (with subsections), and not both are bad, but the overall…read moreis a two star rating. It should be noted that we live approximately 100 miles away from the good wood shop. 1. We ordered roughly $7,000.00 worth of custom countertops. The cottonwood is beautiful. Good review. They can cut wood and make it pretty. 2. When it was delivered to our house the sink portion was not included in the shipment. The cabinet contractor said "Chris (at Good Wood) said he never got the measurements for the cutout." I personally saw the emails sent to Chris by my wife that included the measurements and was personally there when she called and left several messages. Additionally, when my wife dropped off the sink, she spoke with Chris who confirmed he had the measurements. Obviously Chris was lying to the cabinet guy to cover not having cut the sink portion. No apology was provided. 2.1 After leaving approximately a dozen messages (over the course of a 4 days) between my wife and I, we received a call back saying they would cut out the sink part with the "newly received" measurements. No apology was provided. 2.2 After being without a kitchen sink for over a week, the cut out on the countertops were done. When I went to pick it up, I was provided with the sink parts. The sink parts were missing practically everything actually needed to mount the sink. Including the instructions. My bad for not opening the box and inventorying the contents. 2.3 After another dozen calls and messages, my wife finally received a call back stating that they had found the missing parts in the back of the wood shop. No apology was provided. 2.4 A colleague of ours was traveling through GF and picked up the remaining parts. Which, of course was missing the faucet mounting nut. We had called at least half a dozen times asking to "make sure the faucet mounting nut is IN THE BOX coming to us." Not one call was returned. Now...we were warned that there was very little communication between the Good Wood Guys and customers. This is fine if your contractor can deal with laziness, lack of customer service, and frankly just plain lack of caring for what happens once they cash the check. If you are dealing with them yourselves...once you leave the show room (which...honestly was a very pleasant experience...they are great in person) don't expect too much. Also, don't expect a "thank you for your $7K business" or any kind of maintenance tips for your product. We didn't receive any. Overall - 2 stars. Customer service is ABYSMAL. I would travel an additional 100 miles to be treated better.

Just stopped into my first exotic/ live wood store. First, and foremost, they cater to their…read morecustomers. Their customer service is #1, and it makes it a truly enjoyable experience. As far as prices, I was amazed. From looking around online, I ended up spending 25% of what I was expecting. Highly recommend, or just stop in and see what they have to offer, and that it a lot. As my woodworking expands to this type of wood, this will be my one and only shop!! Thank you!

At about 915am this morning on July 28th 2022. The company parked their truck across from my…read moredriveway at 1626 12th ave s. on a 2way street we called them and they said to call the cops. We did and they said they can park anywhere on a street that doesn't have a no parking sign. As we were pulling out of our driveway we hit the united materials truck or trailer and yes it was an accident but yet it was still parked onto a street across my driveway as we were pulling out when we asked them to move the trailer/truck they told us to deal with it we're allowed to park wherever we want. The workers were very rude and not understanding that we are still paying on the truck and now we have to pay to get it fixed plus add on the monthly payment. Why is it we get stuck with the bill and the workers just get slaps on the wrists this is not OK. The workers were very rude and Adamant about not moving the truck we told him we were going to call the cops and their boss they came over they moved the truck so basically we called a hit-and-run but when the cop showed up they said it was a miscellaneous traffic accident it is not OK we are pissed that we have to pay the monthly payment plus the payment to get this truck fixed.

Their sand and gravel guys helped me out of a jam. They went above and beyond for me. Great people,…read moregreat company.

In fairness , "GREAT" does not do justice to describe my experience with Truss Works. During a new…read moreDIY construction build in an extremely remote location (Sunburst, MT), it was discovered the trusses the Primary Supplier provided, that I had to drive 4hrs to get, were the wrong size. Upon being notified, I was informed it would take them 3-4 weeks to produce correct replacements and need to come get them (again). If you've ever built your own home, delays like that, especially when winter is quickly approaching, and none of the other vendors can do their parts until the structure is 'dried in', can have some detrimental impact on everything. After calling other providers in the GF area, only to learn a 3-4 week turnaround time and higher cost than I orignally paid, I connected with Jake at Truss Works. He was kind, understanding and based on this review accomodating to my circumstances. A few questions later, Jake informed me they could accommodate not only providing me with new trusses THE VERY NEXT DAY... but DELIVERED TOO... in SUNBURST for less than what I was originally charged from the "Big Franchised Shop" in GF! The delivery, arrived ON TIME, as indicated and were built to the much needed specifications. FANTASIMO! This family owened business earn my LIFE long business and we're looking forward to our future builds knowing TRUSS WORKS will do it right the first time!

love supporting a local family owned business. We have experienced first class customer service…read morewith Truss Works. They produce great trusses, excellent experienced staff, fair prices. Tony went over and above helping us to get the right trusses for our job. I would highly recommend them. We are building three structures and are so glad we found them.

Absolute worst scam operators in Great falls!! Took $$ money from 92 yr old lady for repairs&…read moredidn't fix the roof problem& it still leaks! Won't return calls and or fix the problem!! Trash people!!

Be very careful with Harold. You should probably write up the contract and have HIM sign it. And…read morenever pay him before the job is done. I didn't heed another's warning and got bit. He strung me along 8 months before very rudely saying he wasn't going to do it. I've never been spoken to like that before, especially after paying him so much money. James was awesome though.