took my dog in and found out she was pregnant, the Veterinarian decided to give me a lecture on how…read moreit wasn't a good idea to breed my dog, without asking the circumstances around how it happened or why. Then they lost one baby during the c-section, and when an emergency happened with the 2nd baby, the baby died because their on-call decided it would be better to wait until morning, instead of staying at the office the extra hour to save it. They then told us we had to wait three months to have our dog spayed, then denied it when we called back and told us we had to wait another two months, despite us telling them she was going back into her cycle and that it needed to be done very soon. The reception staff are horrible, they showed no compassion during this entire situation. I would not ever take any of my animals here-ever again.

This clinic does not allow animal owners in the exam room and after several visits, I realized it…read moreis a policy they use to cover up their own lack of veterinary knowledge and their own inability to handle any uncomfortable conversations. They do not disclose this policy when booking appointments, because that would be uncomfortable conversation number 1. Nor do they disclose it during check-in or even during the appointment when they grab your animals and take them in the back room. This is a practice that is not recommended under the Low Stress Handling standards. Certainly imposing it without disclosure is not recommended by any certifying authority, including the AVMA. During a series of medical appointments, the team had terrible communication and the DVM kept forgetting parts of the treatment process, or forgetting parts of an exam, in part because you are not talking to a vet until the appointment is over, and maybe you thought this was just some sort of a scheduling mistake. Then I saw the vet blame her mistakes on her tech and I started to worry that this was actually dangerous. When we politely requested to be present during a routine exam, still never having had their policy explained after several visits--the vet discontinued care in the midst of a chemotherapy treatment, disrupting continuity of care, a practice that is also not endorsed by the AVMA. Cutting their clients off suddenly when the slightest challenges arise seems to be their preference. We had one day to find a new vet in order to avoid a lapse in the treatment. They also refused to release the medical records so I could provide them to the new vet. The vet had to "sign off" on them, which included adding new information to the chart more than a month after the last appointment. More hiding of incompetency. Several other vets that I called trying to fit in a next day appointment mentioned that Bismarck Animal Hospital routinely delays releasing medical records when they are requested, which means they are "signing off" on everything. The cost was also 4 times the price of other vets in the region and they take a booking deposit that you loose if you have to cancel or reschedule. I am not sure why they have such a high rating. Is it because the waiting room looks clean and they have WiFi? Or maybe it is because the reviewers don't get to see what kind of care is actually taking place when they hand their animal over to be cared for in a mystery room with documents that are being altered long after care was completed.

I had a very similar experience to Jordan. What a joke. $120 to get absolutely nothing accomplished…read moreand a very half hearted and agressive exam. They literally said the exact things I had just gotten done reading off of google. When I got there, they made it seem like I was a burden because they were backed up. And aparently one vet is better with cats than the other. Needless to say I got the poor vet. Same thing happened twice. Don't take your cats here, it's expensive and awful.

Our corgi got into something that made her puke. 24 hours later she was still puking up bile &…read morepooping straight blood. I called my vet, with no answer, so I looked around for another emergency vet at 3:30am. Dr. Martin is not my normal vet, but she told me to give her 30 minutes and she would be at her clinic. The care she gave to my girl was unmatched. You can tell the love & care that Dr. Martin has for animals. She worked with her for 3 hours to make her better. I am forever thankful for her & her selflessness that night. She has earned new customers, that's for sure!!

We had an incredibly painful emergency situation involving two of our dogs on August 3rd. The vet…read moreand the nurse were both sympathetic and sensitive. I really appreciated your support that night. It was one of the hardest situations I've ever had with an animal. Thank You!

I brought a dog here for treatment of a severe illness. Dr. Crystal was amazing. She saved my dog's…read morelife with her detailed knowledge of a condition not commonly treated in this region. She was calm and respectful with both my animal and with me. She explained procedures in detail and even changed the procedures and problem-solved outside the box when the need arose. The front desk staff I worked with were seasoned professionals who went above and beyond to advocate for my animal when the first vet refused to transfer medical records in time for the appointment. When I choose a vet, it is for the animal, not the fancy waiting room, or the WiFi. We received solid medical care from this entire team and they earned a 5 star review.

Constant rotate of employees, which tells me its not a good place to work...doctors may be there…read morefor a while, but they get paid alot more than the rest of the staff. POOR customer service, blames anything and everything on the customer. Have been going there for 18 years and because of one request, that had been accommodated on a previous visit, this time, not accommodating and Dr Kelly didn't ask me about anything on the issue, just decided he will probably write our family a letter letting us know, we are no longer welcome there.

My family rescued a cat from a local rescue in July 2025. At the time, our kitty was about 2 months…read moreold. When we rescued her, we were given a $150 voucher to go toward her spay once she is old enough. We were given 3 options for veterinary clinics that would accept the voucher, and you had to be established with one of them before you could get your kitty spayed there. So why not just make one of them our permanent veterinarian? We chose Lewis & Clark Animal Hospital from the list of vets. We went there for 3 different appointments over the next 3 months to get established and make sure she was all up to date on her vaccinations. We never did feel super content with them as a vet. At a former vet clinic that I have utilized, my pet was always able to stay in the room with me during the exam and I would get a chance to visit the vet. At Lewis & Clark, they take your pet out of the room for all exams & treatments, and you are unable to visit the vet. Communication was done through the vet techs.  We had an appointment scheduled to get her spayed. A couple of weeks before this appointment, we saw a post about an upcoming low-cost spay/neuter clinic. We did the math and determined that even with the voucher we had received, the spay/neuter clinic would still be cheaper for us, and we decided to go with that. We had already discussed finding a new vet anyway, based off us not having as good of an experience here as we had at another vet in town. The spay clinic was held on a Saturday. Everything went well & although our kitty was a little sore afterwards, she seemed to be on a good path to recovery. However, a few days later, we noticed she appeared to be developing an infection at the incision site. We wanted to get her some antibiotics and contacted the vet clinic where we are established right away to ask if we could make an urgent care appointment to get her some medicine. Lewis & Clark not only refused to see her, but they were also very rude & inappropriate toward me for even asking. They stated they "would not fix another vet's mistake." I let them know that the other vet did not make a mistake, this is an infection that developed after the fact & it was likely my kitty not leaving it alone that caused it. They stated, "we have no idea what kind of disinfectant or sutures they used and it would be impossible for us to treat her." The type of disinfectant they used seems a bit irrelevant to this situation; my kitty just needs antibiotics. We were able to get in with our former veterinarian, same day, and our kitty is now all fixed up & happy. I think it is evil and inhumane to withhold care for any reason, especially for an ailment that can result in death. I'm not sure if vets take the same oath as medical doctors, but Lewis and Clark veterinarians definitely do not live it!

Dog died within 12 hours of vet visit with absolutely zero inclination this would happen. Had blood…read morework done and x-rays. Even called the emergency line in the middle of the night to tell them I "thought" my dog might be dying. (I've never seen an animal die) and was told i could bring my dog in when they open. My dog passed 30 min later. No compassion for the animal AT ALL. I will NEVER recommend this vet EVER.

Dr. Andrew Bettenhausen is a wonderful Vet. When we had to put our beloved cat down, he treated us…read morewith remarkable empathy, allowing us the space to process our feelings and make this difficult decision. Moreover, he saved our other cat from the brink of death, and was incredibly professional, caring, and sincere in his desire to help. He will be our Vet for life and I could not recommend him more highly to anyone who is looking for a competent and caring doctor. We have worked with numerous Vets over the past 15+ years, and Dr. Bettenhausen is truly one of a kind.

Dani recently bought this shop. We've been with her for years. She came to our home to groom our…read moredog, then she bought this brick and mortar store. We followed her there. She takes her time and does a fabulous job. We could not be happier with her and the consistently super job she does.

With my last dog, we had tried half a dozen groomers, and none had worked out--I think my dog was…read moresimply scared of the people and equipment. So when someone suggested Healthy Dog Center, I was skeptical, but I needn't have been--my dog loved the attention and socialization, and had none of the issues she exhibited elsewhere. When I got a new puppy who turned out to be prone to ear infections, my vet said I should find a groomer experienced with removing the ear hair of poodles and doodles. To my relief, Healthy Dog Center was clearly experienced and comfortable with such removal, answering my questions and easing my fears. And once again, my dog came back just as happy and healthy as I left him--but a lot cleaner and fluffier.

My dog became real sick, and she needed to be put-to-sleep. The staff and Dr. were exceptionally…read morecompassionate, professional and very understanding. The service I received was comforting at a difficult time.

Some reviews haven't been great so I was a little nervous, but they were everything that was…read morelovely. The vet was nice and the staff easy to deal with. I didn't like my last vet due to them taking my girls out of the room for just a routine check. (I like to be there with them in case there are nerves or something) but the only time they took them out of the room was for a blood test I had given permission for in addition to their normal visit. The vet wasn't some dragon, and the staff were so friendly and nice. When I had first called to schedule with them they had told me they were not taking new customers, but when I mentioned that the reason I had heard of them was when I had tried to take my prior cat that was dying and I had scheduled a vet visit that I had ultimately not used due to my prior cat dying on the way to the vet in my car. She asked if I had been put in the system and I said that I didn't know but she checked and I was in there! She updated my file and reinstated me as active and got me back in to see the vet. It felt like a final gift from my precious fur baby that died to me and her new fur siblings. The fact that the front desk lady did everything in her power to get us seen by exploring all avenues meant the world to me. Yes I would recommend All Pets to Everyone

Little of the food I provided was given to my cats. None of the treats were given. Cats were really…read moreshut down for 3 days following their stay.

Took my pup there with his own food and the container was half full it was portioned out for the…read moreamount of feedings per day. When I picked him up he was covered in some kind of powder. He didn't act normal either.he acted like he couldn't see me, possibly from the powder. Concerned he might not have been given water as he drank an entire bowl when we got home. He is just now starting to eat again, it's been 4 days. He is very shy and scared of alot of things. When I asked about his daycare play time all that was said was he was shy......

I'm so disappointed today with Pet Place. I have been taking my golden doodle there for years. My…read morehusband took Livvie in for her appointment today and the receptionist ask him what he wanted. Why else would you walk in to a pet grooming salon with your pet? Then when he picks her up to take her home she shakes her head and the blood is flying all over the vehicle. They had clipped her ear and didn't even tell us. We had to hold her down and put pressure on it until I quit bleeding. Then we put her in her kennel for a couple hours so she wouldn't shake her head so it wouldn't start to bleed again. I cancelled all future appointments

Best place for grooming my two big doodles have been going there since they were pups. They love it…read morethere for grooming and now the doggy daycare. Jasmine is a great groomer and they treat my dogs like they are part of their family. I know because of how excited they are when they know they are going to the groomers or daycare.