We have had both our Homeowner and Auto insurance with Erie Insurance through Richard E. Hawes…read moresince more than 10 years ago. Recently, we roof damage due to high winds where we contacted Richard E. Hawes and spoke with Scott Weatherford. The following is our experience throughout this claim process: 1. Firstly, since we are from overseas and have heard of certain negative things about insurance companies and claims process in the US, we felt uncertain and definitely frustrated. However, when we called Scott to ask him to file a claim for us, he was very easy, helpful, precise, and professional, and most importantly, very patient with our questions. We believe he might have felt our frustration and helped explain the process and what to expect so we would feel more comfortable, which we did. After the call, a day or 2 later, the Erie Insurance adjuster, Daniel, called us to make an appointment to inspect the roof. This was the 1st step to the process, which went pretty smoothly! Thanks, Scott. 2. The roof inspection. On the roof inspection day, Daniel came with his roof inspector. After spending some 20-30 minutes on our roof, the roof inspector came down and reported of his findings to Daniel. Then, Daniel walked up to me and said "We have approved a WHOLE ROOF REPLACEMENT for your home!" Basically, I had to ask him to tell me again what he just said as I could not believe how simple and easy this inspection and approval process was. Then, Daniel explain to me the process after this and what to expect. Great job, Daniel and Erie! 3. The claims process with Erie:. This is gonna be short and super simple. After a week, we received our 1st check, as per what Daniel had explained to us. Then, after our roofing contractor submitted the documents, we received our 2nd check. It was that simple and easy and everything worked to the letter as Daniel had explained to us on the day we met - no fuss & no hassle!!! Great job, Erie! From this experience, we feel overwhelming appreciative of both Scott @ Richard E. Hawes and Erie Insurance for their professional service.

From the owner: Auto - Home - Business - Life - Health. Licensed to do business in Indiana, Ohio, Illiniois,…read moreMichigan, North Carolina. Major insurance companies will offer coverage through - Erie Hartford State Auto Progressive Harleysville

State farm is the best insurance company ever mark and the gang is awesome to work with always…read morethere when we need them to answer any questions.

We very much appreciate having Mark and his group always available when we need to ask questions or…read moreupdate our coverage. In a day of doing online business, it is nice to have concerned people at the other end of the phone or when we pop in to the office.

Excellent customer service! Works hard to provide most economical policy to match your financial…read moreneeds and wants.

I wish I could give *MORE* stars because Mr. Miller went above & beyond to help me…read more I could write a whole article on what brought me into his office, but I'll skip that & instead just say that he made the whole process so much easier - and so much faster - than I thought possible! The kicker is: although I'm an AllState customer, I'm not his client... in fact, I don't even live in Indiana! He could've referred me to the 800 number & sent me on my way, but he didn't - even though he had a busy schedule with his own clients. I'm so grateful for his assistance & I can't recommend him highly enough.