What could be a 4-star experience is sadly two.
The hotel…read moreis located in a business district which is in the midst of rejuvenation. As such there are a lot of derelict buildings and businesses nearby. Nothing the hotel can do about, but does make it seem off-putting and sketchy when you first show up. It is conveniently located close to the Centro Direzionale Metro stop, which makes getting around easy. And a 20 minute walk to the front of the Centrale train station.
There is a bar and restaurant on site, serving a good buffet breakfast and a wide selection of meals in the evening. Staff are very friendly, speak multiple languages and the food is good value for money. I was particularly impressed with the pizzas.
Where the hotel experience falls down though is the rooms. They are in the process on renovating, but it is apparent that little forethought was given to the practicality of the renovated room.
We had booked a suite that had a king size bed for my wife and I and what was supposed to be an additional room with a sofa bed for our daughter. The old rooms had this, but the new layout is open. Good for light, not good for privacy.
Instead the beds are separated by some vertical metal bars with a TV hung and a small wooden shelf. There is also a TV in the area where the sofa bed is. This becomes problematic if someone wants to watch TV. When you use the remote on one TV, it affects the other, unless you stand within an inch of the TV receiver. Turning on one TV also turns on the other. Changing, volume, channels etc also does the same.
Then there's the bathroom. Before there was separate room with a shower/tub, toilet and bidet, with a sink open to the room. Now the shower has been moved to the open area, and two sinks are on the vanity. So anybody using the shower does not have any privacy to those lying in the bed. Something our teenage daughter did not appreciate, and had to schedule when she could shower whilst we would have to wait outside the room.
The two sinks are impractical as they leave very, very little room for any personal items, such as toothbrush, deodorant, make up kit etc.
Again, looks nice, but is not practical for a guest to use.