Love Dr. Spencer she sees both my boys and is super thorough. They also keep toys in office to help distract them.

Still recommend this pediatric office after all these years for their quality in care, and the ability to be seen by her main pediatrician for any and all sick visits. Front desk and the nurses are very helpful. They have handled themselves well during the last few years and we've always felt like we were in good hands. The only con is the small parking spaces and the limited parking, but that is not reflective of the actual services rendered. If you're within network, I definitely recommend! read more

Can't express enough how wonderful Dr Cepeda is! I have been bringing my son for almost 4 years now and not one single complaint. She is caring, very knowledgeable and patient. Very grateful to find such an awesome doctor! read more

I never thought I would give another review of this awful doctors office but here we are. Went out to check the mail today and received a bill from a visit over 2 years ago. Not only that but it says it was from before our insurance was established so they are expecting me to pay the full amount. My son has always had insurance. Not only to have the audacity to wait this long but to try and pull a fast one by using current insurance that they know won't be recognized for the date of service is just ridiculous. They also still have yet to send medical records to our new doctor. Do not go to this place. Also your bill is in the trash figure out who our insurance was it should be in the records you refuse to send anyone. read more

Jollyville Pediatrics - Trying to send us bill from 2 years ago they are now trying to process with our new insurance - Pediatricians Near Me - Austin, Texas

The staff and the doctors here are extremely nice and helpful. Dr Spencer always puts my mind at ease. She is thorough and handles my kiddos with love and affection. My daughters loves going to the doctor. Dr Spencer even remembers what my daughter likes before handing out stickers. I know it's a small gesture, but it shows how much thought and care she puts in for each kid. Thank you jollyville pediatric team. The staff tend to find same day appointments for sick kiddos. We love our pediatrician :) read more

I've really tried to like Jollyville Pediatrics, because it is so convenient and Dr. Cepeda is perfectly lovely. However, their office staff is just terrible. They are the most unfriendly, unhelpful set of people. And, just generally, for working parents, I would encourage you to find a pediatrician that opens before 8:30 and stays open later than 4:00 and doesn't take long lunches. Not to mention, Dr. Cepeda and Dr. Spencer won't see each others patients, which makes it even more challenging. Also, find a higher tech doctor's office that can text, scan and email proficiently. read more

We absolutely love Dr. Spencer, she is great with the kids down to earth and always supportive and willing to go the extra yard to make sure we are comfortable. I also very much respect the desire to not treat with antibiotics unless its needed, many times the body's defense is the best defense. We have all 3 of our girls with her and wouldn't have it any other way. read more

Dr Spencer is so kind, thorough, and really cares about your kiddos! I have four and when I go for one she will always inquire about the others, which is just so nice. And even though I have four kids, I still have questions that might be "dumb" questions but she never makes me feel silly for asking. Sometimes there's a wait, but I wouldn't say it is typical. Maybe around 10 minutes is the normal wait (if there is one at all). There are treats available for kids (stickers or suckers). The parking lot is kind of small and cramped, but I haven't ever had to park elsewhere and walk. With my newborn they will let us wait on a couch in a different area, so the baby is less exposed to illnesses. Dr Spencer has also been kind enough to offer her office for me to nurse in. PS- If you are a mom of an intact boy, no worries! Dr Spencer is intact friendly. :) read more

Doctor Zepeda is the best, both of my daughters go there. Always great service, professional and with a great attitude

I used to bring my kids here, but stopped after someone at the front desk called CPS because I had allowed my daughter to carry my baby in their waiting room. Someone else in the waiting room complained that it looked dangerous. This employee called CPS and provided them with my name and address, an obvious violation of privacy laws. They did this without checking with our pediatrician, Dr. Cepeda, who was horrified when she found out. She said that was awful, she never would have let the employee make that call, and that my children had never had any signs of abuse (obviously). I don't know if the employee was punished. I never went back. read more

It was nice to have the same day appointment. But Dr Spencer didn't even wear mask and didn't even wash her hands or use hand sanitizer before touching my baby. It was such a disappointment that medical professionals ignore how bad the covid 19 is spreading. I think about it and feel uncomfortable about this all day long after the appointment. Won't go back anymore. read more

I'm so glad I found Jollyville Pediatrics here on yelp. Dr Spencer is so great- she's kind and caring and always puts me at ease especially with all my questions with a newborn :). I was there once and my baby was crying bc she was hungry and Dr Spencer offered me the room to stay in to nurse her so she didn't have to ride home upset and hungry. She even brought me in a nursing pillow! You can tell she really cares about the babies. And the new parents. I can't wait to see our baby grow up under her care and would recommend her to everyone! The front desk staff are always very cordial too. They helped me when my daughter had a blowout in the car seat and I stupidly forgot my diaper bag. They stopped what they were doing so they could get me the right sized diapers and a fresh pack of wipes and everything. Helpful tip: try to avoid making an check up appt for Mon or Fri. The place is always slammed those days (after the weekend and before the weekend, makes sense). We go on Tuesdays for well visits and the place is basically empty! No wait! :) read more

Dr. Cepeda is genually caring, knowledgeable and she truly listens to her patients. We have been with Jollyville Pediatrics since we moved to Austin 3 years ago. At the time my oldest son was 2 and I was pregnant with my daughter. I chose Dr. Cepeda because I wanted a Dr. that spoke Spanish fluently so my talkative son (who only spoke Spanish at the time) could communicate with his Doctor. Dr. Cepeda has taken care of my boy since he was a toddler prone to respiratory problems and also my daughter since she was born. She also has been taken care of every single question, doubt we all had had about vaccines, behavior, social skills, etc. My son is 5 now and my daughter 3 and even though we moved to South Austin 2 years ago we keep "traveling" North to see Dr. Cepeda. Good to know: - The staff is cordial but don't expect to make friends, they are just doing their job. - In case you need urgent care they will do their best to accommodate you the same day. - They have an after-hours service that if you pay a fee ($25) you can speak to a nurse and even to Dr. Cepeda or Dr. Spencer if it's necessary. read more

This review is for Dr Cepeda. Dr Cepeda is one of the most caring pediatricians i have ever met. On top of her great bedside manner is her willingness to listen to both myself and my children and advocate for us with other specialists. This alone would be great in a pediatrician but on top of this she is also extremely educated. Because of all of these qualities combined she diagnosed a very rare disease in my son, half over the phone, within two days. Most children who have his disease suffer with no diagnosis for years. She and her staff are always super hygienic, currently taking all the precautions necessary during this scary time. I will be forever grateful for the amazing care she has shown not just my children but me also. Austin is blessed to have such a wonderful Dr! read more

I can't say enough good things about this practice!! I have been taking my boys to Dr Evelyn Spencer for a couple of years now and now that I have my newborn another lovely boy I knew I would take him there also thanks to the incredible support and service and care I receive every single visit. I'm so sorry girls I forgot the names but the front desk reception is incredible!! From the check in rep to the check out rep they are always so welcoming and helpful!! Never have I had a issue taking my boys there appointment or last minute. They truly care, if your child needs to been seen right away regardless of the appointment they will see them because they care. Dr Spencer is truly amazing and my boys love the candy and stickers they get. The medical assistants are amazing also. My favorite thing about this practice is they are so fast and quick, after you check in they don't take long to call you back, they see you fast back there and the Dr also goes in to the room very quickly. Thank you, thank you!!! For all you do, Dr Spencer we love you, my boys love you and we wouldn't be happier going anywhere else!!! Love, the Meza boys!! read more

I'm so truly happy and blessed to have this practice care for my boys (Meza Boys) when they are unwell or need their checkups!! Everyone, absolutely everyone is amazing. From the moment you check in, the ladies at the front desk are so professional kind and caring. Dr Evelyn is also amazing and caring and shows compassion. I love taking my boys there. Thank you all for the hard work!! The Meza boys thank you!! .................................. read more

We love Dr. Spencer, she is very attentive and super responsive! Also, the wait times are minimal, and are able to get in and out on time!

I sent the first medical records request Aug 19, 2021 and called to follow up receipt. Jessica gave confirmation over the phone that the medical records request was received. I called again 3 weeks later and the office said they never received the request. I sent it again, the office admin assured me that the records would be in the mail by the next week. I sent another request for medical records Oct 28, 2021 because I, nor Best Nest Pediatrics, had received any immunization records. Marci from Best Nest also called and followed up with Jolleyville's admin staff. Jolleyville explained they never received this request. We both sent another request, called to verify receipt and have been waiting for the medical records. None have been mailed or received. This is well over 30 days of a request without complete follow through. At this point, I am unable to make a well check visit without the proper documentation of prior immunizations. How can I send me kids anywhere else without proof they were immunized? This is despicable office manner and very disrespectful. read more

Dr. Cepeda is amazing at what she does! She engages with our daughter which makes the visit so much more enjoyable for her and us. Dr. C is very detailed when explaining any issues and what we need to do as parents to have a happy healthy child. Can't recommend her enough. read more

Very clean office, the front desk staff is also very nice. Everyone here is great with children. They have a TV in the waiting room playing shows the kids love. Also there are a couple books and a small play center. Not much in there but it keeps the kids busy :) I love Dr. Spencer, she is very friendly, helpful and I always leave the office with my questions answered and a full understanding of my son's health. She is very patient with my son and myself with the many questions I have to ask. It felt like it took years to find a good, dependable doctor. Although I have to drive a ways for the appointments, I'm thankful to have finally found the perfect fit for my son. read more

Four years ago (ish), I was pregnant with my son Braydon. Here's the picture: "mature" mom, obviously very pregnant, first kid, educated, career woman, all on a search for a 5 star pediatrician. As my mother put it, "God bless her". When I met Dr. Nitzia Cepeda, I "interviewed" her. I look back at that now and laugh. "Can you do this?" and "Will you do that?" I even asked her since I had knowledge she spoke Spanish, to even work with my son and speak to him in Spanish during his visits. She kept her promise. . . in fact, she kept all of her "promesas" / promises. The minute Braydon came out, she was there . . . it was EASTER. Yes, she showed up. No problems, looked him over, he was good . . . check! 4 years later, he's been in the best of care. Yes, we got calls on the weekends from Dr. Cepeda when we really panicked (ok, maybe 3 or 5 times total, probably more, and it totally counts). When she told me we no longer have to come back (unless there is an issue) because my son is 4 years old, I cried. Actually teared up. Keep in mind, I don't tear up . . . it is my last "go to" emotion. Ask my 43" tall, 4 year-old son what is my first . . . So, why the late review? You remember the true way to keep a secret? Tell no one so the word won't get out? I know . . . selfish, but hey, my son has one of the greatest pediatricians in Texas, he is as healthy as a horse, and it is only deserved more lucky children get a chance with Dr. Cepeda. I'm not THAT bad. . . . . read more

Im already not too happy as our appointment was for 9am and we just started vitals. I think they need a new appointment system or they can at least tell you when you enter that the doctor is running late. Im yet to see how the doctor appointment goes. The blond doctor is soo rude, when we complained about waiting said take business elsewhere! Surprised anyone comes here. She is full of herself and has no customer service experience. She said im the owner and call the shots. Good luck to you. read more

Can't say enough good things about Dr. Spencer. She is always very caring and attentive and so are her nurses and staff. They are always friendly and professional even if I am calling with a small question or concern. I appreciate that they aren't dismissive of questions from new parents like some pediatricians can be. They are able to schedule appointments quickly and are usually right on time. My son was hospitalized for an illness last winter and Dr. Spencer followed up with us everyday, even over the weekend, until he was better. I can tell that she truly cares about her patients. read more

We absolutely love Dr. Cepeda!! My 1 year old is in love with Dr. Cepeda! She's thorough, professional, approachable and sweet. You've got questions or concerns she'll listen and help with informative answers & concerns. The staff at Jollyville Pediatric are also great! They almost always have smiles on their faces & are very helpful. Definitely a recommendation if your looking for a pediatricians' office. read more

I recently took my daughter in because she was experiencing pains all around her body which obviously caused concern. We are not from Austin so I looked for a clinic with overall good reviews but I was very disappointed after our first appointment. Dr. Spencer seemed nice but after examining my daughter she concluded that the pains she was feeling was due to stress/psychological, she didn't order blood work to be done to make sure there was no vitamin deficiency of any kind which could be causing this problem. Well I was not at peace at all with her "diagnosis" so I asked to be referred out to a specialist. And she did, to a great neurologist who actually DID blood work and found that my daughter has low ferritin levels which could be causing neurological problems. It just blows my mind that a pediatrician with a patient that is experiencing constant pain wouldn't order labs knowing that vitamin deficiencies are common in children, before actually referring the patient out and not trying to give a proper diagnosis. Mind you my daughter doesn't have insurance so I payed out of pocket just to hear the doctor say it was "stress". I won't be back. read more

My children have seen Dr. Spencer for over 7 years. She is very professional and truly cares about her patients. I cannot say enough good things about her. One of my children recently had a serious issue and she was with us every step of the way. She returned our calls and contacted our specialist many times to help answer our questions. She takes her time with us at each visit. I was concerned with the common waiting area at first but it has never been a problem. There is rarely a time we are in the waiting room for more than 15 minutes. The office staff is friendly and welcoming and the nurses are great with my kids. read more

When I moved to Austin last year, I searched for the best pediatrician that I could find. Jollyville came highly recommended and for a year, we had great experiences with Dr. Spencer. She was great with our boys and was sweet and kind to our twin daughters, even calling late one night to check in on how one of them was doing. That said, the last two times we went there, we experienced an entirely different clinic. For both visits, we had scheduled appointments and waited no less than 45 minutes in a busy lobby with no updates from their front desk. No one acknowledged us, no one explained the wait. Ok... Finally got back to the office and we had a rushed appointment with the doctor who failed to give us one of the prescriptions that we needed for our daughter's ruptured eardrum. When we scheduled our followup a week later, again, we waited in the lobby with no updates for an eternity only to be rushed into the doctor's office, she noticed she hadn't given us the prescription from last week and wanted us to come back a THIRD time. We live 45 minutes away at this point and between the drive, the long wait in the lobby and feeling like they were herding cats, we just decided to find a better-paced pediatrician closer to our new home. Had Jollyville kept up the great service we had before, we'd probably still be driving there for all four of our kids. We also ran into a problem with their automated appointment confirmation system. There's no way to cancel multiple appointments at a time so when we received confirmations for the twins and needed to cancel them, it only recorded one and wouldn't allow us to cancel the other. We're being chased by letters and now phone calls demanding payments for the missed appointments though we have proof we attempted to cancel both. It's too bad. We did really like them at first, but they just seemed too busy and too scatterbrained over the last 9 months. Their receptionists aren't very friendly and it seemed like they were doing you a favor if they had to look up from their computer screens. Maybe there aren't any better options in Austin, but I kinda doubt it... read more

I am deducting 3 starts for the physician being over 40 minutes late. Not only did this happen my very first appointment, but it also happened at another visit. The second visit she was over 45 minutes late so I ended up leaving and taking my kiddo to Urgent Care instead. It would have been nice if someone from the staff reached out to apologize but no suck luck. I appreciate the fact that they do not rush and spend long periods of time with patients but give consideration to the patients that are waiting as well and schedule appropriate durations between clients to avoid the long wait times. Also, value how challenging it is to make it to a doctor's appointment on time. Being stuck in a Dr's office for 1+ hours with a toddler for a routine visit is inappropriate. read more

Dr. Spencer is friendly and so are her nurses, its a great place to bring your children. I have found they've been very helpful with getting my children in on short notice and following up on several occasions when we had some serious things going on with our son. What's nice is the ladies who work with Dr.Spencer are very sweet, helpful and have your child best interest at heart. The office is clean and well kept, in a nice location off Jollyville/Oak Knoll, next to Sonic. read more

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I really love Dr. Cepeda - always kind, remembers me, asks great questions, and genuinely cares. Only downside to this practice is the front desk staff seems to always be disgruntled and rude. read more

We take our two boys to see Dr. Cepeda at Jollyville Pediatrics. Each visit, whether it be for a well baby or illness, has been met with thoughtful enthusiasm, care and compassion by both Dr. Cepeda and her nurse, Suzy. Our 2 1/2 year old looks forward to visits and although he is bashful and naturally shy, responds to both Dr. Cepeda and Suzy. I was impressed by Dr. Cepeda's kind nature and willingness to get down on the floor with my toddler and ask him what was bothering him when he was ill. Her personal correspondence after hours and willingness to hand out her cell phone number for weekend emergencies show that she is committed to my children's health. E-mail reminders for upcoming appointments are helpful. The office staff promptly returns phone calls. We've never had trouble getting in for "Last Minute" appointments when someone needs to be seen. read more

We absolutely adore Dr. Cepeda! She's thorough, compassionate, respectful, and takes her time with her patients and their parents. She gives careful consideration to her treatment options that will best benefit the child. The office has always been accommodating with appointments, especially same day when there has been the need. We've been taking our daughter here since she was only a couple of days old and plan on taking her to Jollyville Pediatrics for years to come! Edit: My daughter is now 4 years old and we're so grateful for the wonderful care! It remains easy to get an appointment, and the staff has been so wonderful to work as well. We love everyone there! read more

My daughter has been going here since birth (she's 3 now) and I'm so grateful to have found this place when I did. Dr. Cepeda genuinely seems to care about my daughter and communicates really well. The receptionist seems to have a bad attitude sometimes, but overall it's a great practice and I recommend anyone searching for a great pediatrician to check them out. read more

We absolutely love this place. We did our research and also ask around and one of my friends come here as well and had nothing but great things to say... Dr. Cepeda is AMAZING!!! I have taken my daughter to Dr. Cepeda before (this time she had pink eye) without calling or making an appointment my daughter was seen right away... Thank you Dr. Cepeda and staff, we couldn't be more pleased with our care here!!! read more

Drs. Nitzia Cepeda and Evelyn Spencer are fabulous doctors. Dr. Cepeda has seen my girls since they were 1 yr. old. Now 6 and 7, my girls still love her. She is such a wonderful doctor. She is great with children and so professional with parents. She is so accessible even after hours and on weekends. Recently my daughter caught a rare virus and Dr. Cepeda proactively cared for her and would call and check on her day and night. It was such a caring and gentle approach for frightened parents. My husband and I just can't say enough wonderful things about this incredible wife, mother and doctor. You can just see how much she cares! read more

Our daughter sees Dr. Cepeda here. She is flat out awesome. She is always so attentive and patient with our 3 yr old. We have been going here for 1.5 yrs and have only good experiences. After our first visit, she actually called us at home from her cell phone, in the evening, to give us some test results. At the time our daughter had been sick for 2-3 weeks and her previous doctor almost looked lost. The staff is always pleasant and friendly. I should mention that it seems the word is out on this office, I see a lot more patients now than in the past. I think this office is definitely attracting good attention. Update: 03/09/16 We recently had our second child and we started taking her to Jollyville Pediatrics. Dr. Cepeda hasn't stopped impressing us. She is so attentive and sweet. She never forgets to ask about our older daughter. I find that very endearing of her. This is such an awesome place, if you haven't given them a try you are really missing out. Good luck! read more

. My wife went with my two daughters to be treated for the first time and really the poor attention of a lady named Jessica made my wife go to find another option. I don't know if my wife doesn't speak English well and that bothered the doctor's office employee. Unfortunately the service received was very bad read more

My two kids see Dr. Spencer- she's down to earth, professional, and helpful! We haven't had any concerns since we've started coming here. I've always been able to get appointments when we've needed them, the office is clean, the staff are friendly, and the care is good. There have been times that we've been in the patient room for a long time (but it probably feels even longer because I had a toddler ;)), but this is expected at a busy medical practice. Generally, we are taken back right on time and seen promptly. I feel like my kids are in good hands and that the medical care is thorough! read more

We love, love, love Dr. Cepeda. We went in to see Dr. Cepeda right after my first baby was born. She checked her over and told us we needed to see a specialist right away for her hips. Sure enough, my daughter was diagnosed with hip dysplasia and had to be put in a harness for a few months. While this was a hard time for baby and us, we are so very grateful for Dr. Cepeda catching it. The alternative (if not diagnosed in the first couple weeks after birth) is a permanent cast or even surgery. Fast forward two years she has now seen my second daughter as well. We have never had any problems making sick appointments and they have always for us in that same day or early the next. Front staff has always been polite and friendly. read more

We're a military family. We love Dr. Cepeda, however the front desk customer service is HORRENDOUS. There is a woman there with the last name Terry and she hung up on me and my wife twice today and refused to give us information concerning our child's wellness visit. My wife was deployed for 6 months last year while I was here with my two boys and not once did I ever receive and email, or phone call about any upcoming appointments. Every single time I call, with exception to this morning when I was hung up on twice, I get an automated machine. We will miss Dr. Cepeda, but unfortunately we have to go elsewhere due to the extremely disturbing customer service. I give Dr. Cepeda 5 stars and I'll tell anyone to go there just because of her...if you can somehow bypass the front desk, but if not, stay far, far away. Great job this morning hanging up on a former patient Ms. Terry. read more