Would not recommend purchasing from here at all. I was looking to buy a car and phoned up to ask if I could take one for a test drive to see what model I liked. He informed me I can't simply test drive a car to see if I like it, and asked whether I had the financial means to pay for it. I reassured him that I had the financial means and had a car which I planned on selling privately. He told me I could visit between 4 and 5. When I arrived, I looked around the different cars and found one I was interested in looking at and taking for a test drive. When I went in to ask, he told me that he would have to do a finance enquiry on me to ensure I was approved before allowing me to test drive the car. My father was with me who questioned whether this was explained to me over the phone, which it wasn't (he merely queried whether I had the financial means, he didn't explicitly say he'd have to do an enquiry prior to allowing me a test drive). He informed me that this step was necessary as the car has to be "taken off the market" for me to test drive it. He said people often come in and test drive cars, then come back and "offer a grand less, or say they don't like the colour... What's the point of test driving the car if you don't like the colour?". The car I was enquiring about was the spec and colour I wanted. He told me if I wanted to test drive an Audi to "see if I like it" then I should go to the Audi dealership around the corner seems as they "don't own their cars so they don't care what happens to them". Was he trying to insinuate I was planning on stealing or damaging the car??
The man was rude and arrogant. Hoping he works on commission so he doesn't receive a dime - such a disgusting attitude and clearly showed a prejudice based on my age and his assumptions! I wouldn't mind so much but I'm a 25 year old teacher with an existing car and a mortgage - it's not like I'm sat outside the dealership with a cup begging for a car to test drive. Will take the business elsewhere! read more
