I have use their services many times. I think even when I first moved to this country in 1994. yes, they are pricey but because they are legit. That is why most colleges request their service. I just sent them an email to get copies of my translated transcripts and I received a reply in less than 5 minutes. read more

I am disappointed with the customer service. As the customer who paid for the transcript evaluation, I believe I have the right to receive a copy of my evaluation report once it has been completed and sent to the colleges. It is a basic expectation to keep applicants informed about the status of their documents. Not providing a copy or any confirmation of when and where the transcripts were sent creates unnecessary stress and uncertainty, especially when college admission deadlines are involved. Transparency and communication should be a standard part of the service. I hope the organization improves its process by automatically sending customers a copy of their completed evaluation and confirming delivery to the designated institutions. This would greatly improve the customer experience and demonstrate respect for the people who rely on this service. read more

Dear Sir or Madam, I would like to clarify several important concerns regarding the response I recently received. If Josef Silny & Associates no longer retains any records of the academic documentation used to produce a previously issued evaluation report, this raises serious concerns regarding document traceability, chain of custody, and consumer protection. The original physical documents submitted contained official and sensitive academic information. If the company maintains no archival system, verification mechanism, or minimum record retention capable of validating evaluations previously issued under its own authority, then an important question arises: what actual long-term reliability and security does the service provide to consumers? To be clear, I am NOT requesting a new evaluation.I am also NOT requesting a new academic analysis or re-evaluation. What I am requesting is something substantially different and significantly simpler: confirmation/authentication of a report previously issued by your company; validation that the evaluation itself existed; and confirmation that the document presented corresponds to the original report produced by Josef Silny & Associates. Additionally, my name is not "Alexandre." I request the immediate correction of this incorrect identification in your records and communications. Frankly, it is deeply concerning that a company specializing in international academic equivalency evaluations -- services frequently used for professional licensing, certification, immigration, and academic purposes -- would claim a complete inability to validate or authenticate a document previously issued under its own name after a certain period of time. This situation potentially exposes consumers to significant academic and professional risks, despite having paid for an official credential evaluation service. I would therefore appreciate an objective response regarding the following: Whether any internal mechanism exists for verification or authentication of previously issued reports; Whether your company is capable of confirming the legitimacy/authenticity of the document presented; What formal policy justifies the complete absence of documentary traceability after the stated retention period. I look forward to your clarification. Sincerely, Israel Miranda Teixeira read more

Terrible experience they lost my high school diploma. I send them my Documents to be translated and I never get it back they said USPS lost it and they now asking me the price of my High School degree. And now they putting a pressure on me if need their help or no. And my question is Mr Jon Silny supervisor please tell me what the price of your high school diploma. Because of you I missed my school year and worse I will have to travel overseas to find out to solve this issue they refused to be responsible for this lost read more

0 Stars - If I Could Give Negative Stars, I Would Josef & Silny is, without a doubt, the most incompetent, disorganized, and infuriating company I have ever had the displeasure of dealing with. If you enjoy wasting money, losing your documents in a black hole, and being treated like garbage by customer service, then congratulations--you've found the perfect place! First of all, their processing time is a complete joke. They claim to take a few weeks, but in reality, you'll be waiting months with zero updates. If you dare to call or email them (after already paying an outrageous fee for their "services"), good luck--you will either be ignored completely or treated with the kind of disdain that makes you question if you accidentally insulted their ancestors. Their staff? Rude, dismissive, and completely unhelpful. Every interaction feels like you're begging them to do the bare minimum, and instead of assisting you, they act as if you're inconveniencing them for expecting the service YOU PAID FOR. I've had more productive conversations with a brick wall. Oh, and don't even get me started on their constant excuses and "missing" documents. They somehow lost my transcripts TWICE, forcing me to resend everything at my own expense. And when I asked them to confirm receipt? Radio silence. When I finally got my evaluation back, it was riddled with errors so egregious that it made me wonder if they even read my documents at all. Want a refund? HA! Not happening. They will fight you tooth and nail to keep every cent, even if they completely botch the job. I wouldn't recommend Josef & Silny to my worst enemy. If you need an evaluation, go anywhere else unless you enjoy stress, frustration, and setting your money on fire. This place is a SCAM. read more

Josef Silny & Associates - A picture says more than 1000 words. - Translation Services Near Me - Miami, Florida

do not use them. I am wondering what they 're doing under NACES umbrella. they care about your money. They do not help with the evaluation like other agencies. read more

The so called owner blatantly lied when he claimed my application was incomplete. I followed all the necessary steps, submitting my diploma, transcripts, and payment exactly as required. Yet, their staff continuously mishandled my documents. One staff member claimed my diploma was never received, while another sent it back to me via USPS. They even accused me of not submitting payment, only to "find" it after I insisted they check again. This kind of confusion and dysfunction is beyond belief. I have an email thread between myself, the staff, and even Josef Silny himself that confirms their mishandling of my documents. Yet, this dishonest so-called owner dared to ask me to send him an email with details he already had--details that proved their mishandling. He deleted his original post where he asks me to email " privately " to the same email I have been emailing since the start. Now, this individual is questioning the authenticity of my credentials. If there were indeed "irregularities," why not provide evidence publicly? Feel free to post your basis now, and later, we will post my credentials received directly from Consultoria /Bufete , how about that . Instead, he uses vague accusations and continues to deflect blame. This is a pattern of deceit and disrespect that perfectly illustrates the dysfunction at Josef Silny & Associates. This is not an isolated case. The owner of Josef Silny & Associates, Inc. follows a troubling and predictable pattern when responding to negative reviews: 1. Deflection and Blame: Rather than taking responsibility, this person immediately shifts the blame to the reviewer, claiming they failed to follow instructions or didn't submit the correct documents. 2. Questioning Authenticity: A frequent tactic is questioning the legitimacy of the reviewer or their credentials. Silny often accuses customers of submitting fake reviews or fraudulent documents to discredit their complaints. 3. Lack of Apology: Silny rarely apologizes or acknowledges the inconvenience caused to his customers. Instead, he focuses on defending his company's actions and policies, rather than addressing legitimate concerns. 4. Defensive Posture: His responses are consistently defensive, citing the high volume of applications or claiming "irregularities" in documents to justify delays or errors. 5. Aggressive and Dismissive Tone: Silny's responses often take a condescending tone, dismissing reviewers as people who failed to follow instructions or submitted fake credentials. This approach is not only disrespectful but also further alienates dissatisfied customers. 6. Focus on Policies: Silny hides behind company policies and guidelines to avoid accountability for poor service. His responses emphasize rules and procedures rather than customer experience or service improvements. 7. Challenging Reviewers to Contact Him: Silny often invites reviewers to contact him directly, but many customers report never receiving a response after reaching out, calling into question the sincerity of his offers to resolve issues. This pattern of dishonesty and mismanagement is clear in how the company handles its negative reviews. If you are considering using Josef Silny & Associates, think twice. The poor communication, mishandling of documents, and dismissive attitude reflect a company more focused on defending its reputation than providing reliable, quality service. read more

Josef Silny & Associates - Previous owner response - Translation Services Near Me - Miami, Florida

I requested credential evaluation for my engineering degree back in 2007. Quality was poor. Value was too much for the product I got. At the end it was useless. Very poor customer service. I'm surprised people still go to them for services. I thought by now they were out of business. read more

Excelente equipo, muy profesionales y eficientes; Aimee fue muy servicial y mantuvo una excelente comunicación durante todo el proceso, genuinamente sientes que quieren ayudar al cliente y que les importa hacer un trabajo de calidad; recomiendo a JS 100% para cualquier trámite de traducción y evaluación. read more

Absolutely HORRIBLE company to do business with, and a PERFECT example of how a little success can turn a good company into a nightmare. They "discourage" you from visiting the office, and if you have the AUDACITY to try and reach them on the phone, they leave you on hold for a minimum of 20 minutes with a bunch o fictional "other people". When they finally answer, they do not speak, hand on the line for less then a minute then disconnect. I'd venture to say they ACTUALLY HIRED a person whose job it is to disrespect potential customers in this way. Reprehensible. They want to go to their website, read their instructions, then roll the dice, send them documents, and pray to the almighty that you get what you have to PAY FOR IN ADVANCE. Recommend you AVOID AT ALL COSTS! There are PLENTY of other NACES and ATA certified companies that are not this apathetic, arrogant, smug and unresponsive. They want to be left alone, apparently, my advise to you if you want to avoid aggravation is to give them EXACTLY what they apparently want. By the way, you will notice that the "owner" of the company responded, not to inquire or see how he could make it right, but instead to complain, rationalize and justify the HORRENDOUS service and apathetic attitude which his employees CLEARLY learned from him. Then he sends me his email, as if this were some bold gesture. Yet when I actually called again and again, and FINALLY, ( after MANY tries and hours of waiting) managed to speak to someone, they told me the "supervisor" was in a meeting and could not speak to me, and asked if I wanted the email. I told them no, it was apparent they had ZERO INTEREST in speaking to me, making things right or correcting what was OBVIOUSLY business as usual. Thank you, Mr. Silny, for confirming, through your smug and smarmy reply, precisely what I have advised you potential "customers" of. Namely that you desire no contact with them, have contempt for them, and are only interested in their documents and their money, and if, by chance they get what they want, so be it. but if not, that is perfectly good with you also, as long as they are not a bother. You sir are the DEFINITION of the entitle business owner who thinks his convenience is more important that that of those he claims to serve. You are fortunate o be in a business where many have sparse recourse but to endure your apathy and arrogance, or you would be soon driving a ride share and not validating anything. If you have anything further you'd like to say to me, I will provide you the same convenience you offered me. My email is cunhajo_social@att.net. But I suspect I won't hear from you again, since your objective was never to correct your reprehensible apathy, but instead to try and find some shade and pretend you are something more than the smug apathetic business owner I pegged you for. God day to you , Mr. "Presdient" read more

I did my evaluation through Keiser, and they were notified that I need it for other institutions. After I called Silny they said they can not send it to other places bc it belongs to Keiser and told me they will release it to me only when Keiser gives their permission. They didnt respond to Keiser email for sometime. I called Silny again and they provided me direct email of Janelis Mirete. This person finally replied to Keiser and said that starting immediately they wont release any forms. When I emailed Mirete, not only she didnt reply to me (very unprofessional) but also replied to Keiser that they shouldnt give her email to me, which actually I gave them. They wasted more than a week for me and also 190$ for report! Terrible service, ugly behavior to rip-off people. I did pay for your services through Keiser. Only scumbags can act like that! read more

Terrible service. Aweful customer service skills. When you call at anytime in order to speak with anyone you have to wait ONE hour always before connecting with a person. When they finally responded they do it with an attitude like they are doing a favor to you. all of that is purposely orchestrated to give a sense of busyness. when you placed the order and they charged your card they tell you will take over 20 business days to give you the completed document. But if you pay for a "rush" (doble the amount) then you could get it in three to five days. This agency is extremely UNPROFESSIONAL. I DO NOT RECOMMENDED IT. read more

Mi experiencia fue muy buena! La información es clara en los documentos que ellos te proporcionan sobre precios, documentos requeridos, tiempo de espera, etc. La comunicación fue buena a través del correo electrónico, no necesité llamar, y no tuve inconvenientes durante todo el proceso. Obtuve mi document by document evaluation de la universidad en mi país, y todo salió muy bien aquí. read more

They displayed very poor manners and lacked understanding of converting a percentage-based education system to credit hours. They repeatedly asked me to contact my university for credit hours, which my university doesn't use. Their lack of knowledge is evident, and I am extremely disappointed. Kenneth Li handled my application. so very unsatisfied. read more

I recommend using this service for international course-by-course evaluations. They will do the evaluation correctly and within the window of time that they promised (unlike some other companies). The reason I gave them 4 stars out of 5 is that J. Silny & Associates will also nickel and dime you. Their customer service also leaves much to be desired. My experience: I paid over $200 for a rushed evaluation, plus extra to have the evaluation mailed. Josef Silny & Associates completed the evaluation correctly and mailed it within the promised window of time. Then they contacted me and said they wouldn't email the evaluation to my registrar until I paid an extra $30 for them to send the email. When I mentioned that the email was listed first on my request, and the physical copy should have been the one held until they extorted an extra $30 from me, they just kept repeating the same thing over and over (that I 'didn't pay for a second evaluation.') So not a pleasant experience overall, but they did what I paid them (a lot of money) to do within the time window they promised. If you have a choice between Josef Silny and WES, DEFINITELY pick Josef Silny. (WES will act pleasant but then they never send your evaluation.) Josef Silny & Associates is reliable if nothing else. read more

Their grading is really way of and lower than it should be. If you sent information regarding their wrong doing the just get rude and don't want to look into it. I really would advise to NOT WORK with this company it's a waist of money. After we sent them 10 links about the right grading of Dutch University grades they just became rude and didn't want to respond anymore instead of looking into the case and regrade it if they had looked at all the information we came up with. read more

I just want to have my own credential but they don't even help. I did my evaluation 2 years ago and I just want an extra copy. I kept calling but every person i talked is very rude and they kept dropping the call. They don't wanna help you. I tried to communicate by email but they keep sending a same automated paragraph. I really can't of how they handle their customers. I really wish I did it with other service providers. I don't recommend this. I should had known before doing an evaluation with them. read more

Josef Silny & Associates - Translation Services Near Me - Miami, Florida

Buena Tarde Estuve el día de hoy en sus oficinas. Fue muy desafortunado ver como tratan a sus clientes realmente el servicio al cliente es muy paupérrimo. Primero me atendio una joven que me pidió copies adicionales y luego de traerlas ya no estaba por lo que me atendio un joven que se denomino "luis". No quizo darme su apellido y fue bastante grosero estuvo todo el tiempo con las manos en los bolsillos y alzando los hombros. Por un momento sentí que estaba tratando con un niño. Puede ud corroborar con las cámaras que tiene a menos que no funcionen. Uno como profesional y cliente [ porque no es gratis estamos pagando por un servicio ]esperaba tener un trato a la Altura, más sin embargo lo único que recibí fueron evasivas y un comportamiento errático por parte del empleado el cual estuvo hablando todo el tiempo con los otros parecía que fue a reír y echar chismes . En varias oportunidades he intentado homologar mi carrera, y uds me han dicho que debe ser la universidad la que envie los documentos. Lo cual ya hice y su respuesta fue que debían venir en inglés, pero Es bien sabido que vengo de un país hispanohablante así que las certificaciones son dadas en español y por ende se debe hacer una traducción con un tercero . Las dos cosas he hecho y están certificadas por el ministerio de educación de Colombia. Y aun así uds vuelven a decirme que no reciben los correos en español y que cuando traigo la traducción oficial certificada por mi país entonces que no es documento original. ??? Cual es el propósito de eso hacer que uno pague con uds las traducciones?? Si ese es el caso por que no son claros y directos ? Porque insiten en maltratar a los clientes con mentiras y desinformación. El joven "luis" ni si quiera sabía diferenciar entre una acta de grado y un contenido de materias. Que decepción tan grande que trabajen personas tan poco calificadas para prestar el servicio. Si uds requieren que uno pague el servicio se traducción con uds simplemente díganlo pero no lo pongan a uno a hacer cosas que luego no van a recibir . Veo con tristeza como uds se toman el tiempo para justificar los malos reviews que tiene en las diferentes redes sociales en cambio de hacer una diferencia en el trato con los clientes . Puede que a ud no le importe y este sea otro correo más pero créame que todo lo que uno hace en esta vida lo termina pagando. Mucha suerte con la empresa pq los éxitos solo se les desea a las personas que no son mediocres y uds solo representan eso. Dejo constancia que haré una queja formal con BBB y espero en algún momento puedan uds mejorar en pro a su crecimiento profesional y sobretodo humano que tanto falta en estos tiempos. read more

Josef Silny & Associates - The only real is the certifications that are in the walls resto is terrible. No criteria no professionalism and no customer service it all - Translation Services Near Me - Miami, Florida

Les dos 00000 estrellas son unos estafadores!!!! no lo recomiendo. siempre te dan un presupuesto que al final es mucho más de que te dicen. En mi caso no fue una buena experiencia. read more

The worst company I ever dealt with. Rude staff angry people looks like they hate their job No help or respond to emails, if you call prepare to wait an hour if they don't hangout on you and if you got luck and pick up the phone then forget it you will get not answer or help. Bad and toxic place very negative environment. Go somewhere else NOT recommend to any one. Owner business responding to bad reviews instead help his costumes. So pathetic. read more

Terrible customer service. These people are deceptive and did not provide the service they were paid to do. Owner is rude and arrogant; you can tell by his responses that he cares more about reputation and image than doing good business. This organization is fraudulent. Stay away. read more

Terrible service, terrible communication, awful customer service. Don't even bother to call, they will not answer the phone!!! After the evaluation of my documents, I was relieved to have received them along with my original transcript. However, the process was quite frustrating and left me feeling anxious throughout. read more

I was referred to this company by a nursing recruiter, she stated they were fast and reputable. It has been a terrible experience, no communication, irrelevant requests for information, delays and totally unsatiesfied. read more

Make sure they are going to provide the service before you pay and sign the non-refund clause. From the moment you arrive at the place you realize that the service is horrible. There are few parking spaces, you have to stay outside waiting. When you do manage to get in there are few seats, no restrooms available for customers. I brought 2 documents for translation ($60) and one for translation and evaluation ($240+). After five weeks waiting, when I read the evaluation, they had included one of documents that was only for translation and the one that I brought for evaluation said that they could not include it because the document in Spanish had a word in English (Master instead of Maestría). I asked why, if they knew they could not evaluate it, they accepted it and charged me and why they had previously evaluated another document in Spanish related to this one that had the same word in English. The answer was that they would do a review if "Consultoria Juridica Internacional" in Cuba sent the document. I couldn't believe. I really feel cheated. read more

Issue: Wrong degree name Resolution: None Support: goes to 0 I visited the company several times (4), sent emails, and hrs on the phone to get a hold; my degree name is still mistranslated. The support is non-existent. Their knowledge of science is very vague. Informatics is not Information Technology. The terms are not interchangeable. The requirements and courses needed to meet the degrees are entirely different. Please, be aware that if you have a scientist/eng degree, check the words used, even the course's names are incorrect. Use naces.org for a different company. Don't spend your money here. It's overpriced; the company lacks systems to speed up the processing time. The reputation in academia is questionable as known. I did not expect it to be this bad. I hope you start to listen to your user's feedback. read more

Yea still don't use them they charge you $20 for a $5 mail option and they still don't reply honestly some of their employees just straight up incompetent, and you consider a week timely response then sure, and the only way you can get them to reply is by writing a negative review and then president gets involved lol but before that good luck getting a response. Overall I still away from these jokers read more

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I applied for foreign evaluation; I applaud them for communicating fast. I want to be evaluated for CPA exams and my transcript shows course names and grades but not hours. So if you have a similar transcript that does not show hours attributed to the courses, I don't think it's best to deal with them because they don't do that research during evaluation, you will need to contact your school for all that information which might delay progress, because right now I am yet to get the documents from my school and I am running out of time. If you want to write CPA dealing with the board directly to evaluate you is better because it will save you time but if your transcript shows total hours, then you can deal with them. read more

This place is horrible. And scammer . The employee are so rude . I give me documents and I paid for 3 days and I receivey documents after one month and it was wrong so my recommend for everyone to don't use this service read more

the worst of the worst is this agency terrible customer service , extra expensive they never reply to your emails i dont recommend this place read more

Paid for rush service, now the document is 6 days overdue and I can't get a response from them. Called several times, sent e-mail, no response. To make things worse, the USPS Tracking number they provided is invalid. Registration is due today and I don't have my document. read more

No transparency on prices almost can be considered a scam. Too much expensive, and delayed, they barely answer the phones. It's a disaster, don't waste your time. read more

Agradezco la oportuna orientación del empleado de seguridad, quien está listo y preparado para asistir a las personas en la fila, con información valiosa, siempre dispuesto a ayudar y a facilitarle a los clientes el acceso a los servicios. Muchas gracias! read more

Good Afternoon. It is sad get to know that this company has more bad reviews that good. I have been try to talk with some one over the phone since last Thursday and all the time am waiting for a representative to get my call but recorded msg says it is "15 people getting to connect please with for tour turn" , and after 40 minutes or more the call gets disconnected. read more

I am taking this platform to all international students to understand how unskilled and unprofessional work they have done and how difficult your situation could get. So I attended college in India, which is affiliated with Pune University, and I had my 1st and 2nd-year transcripts because KSU University needed an evaluation, so I had to use the JS&A service. I had amazing service in the past with them, so I had to use their service again. I was wrong. This place had lost my faith to get back to college and I had missed my semester at KSU. If you are a foreign student or especially if you have attended college in India, you know how a University is affiliated with a college. I had not completed my graduation but I had attended my 2-year college, The college provides a 1-year transcript and the university provides you with a 2nd-year transcript, and JS&A service doesn't understand it. I had contact and also provided them with Pune university's email and contacts and all emails I had received from the Pune university, but they need my 1st-year transcript from the university, How would I bring a university transcript which is not provided by University? They had held my document for 2 months, They should be familiar with how a college or university in a different country operates. read more

This company charged me, never returned the services I requested, and when I called them they told me to call a different extension. That ext doesn't pick up the phone. The general number doesn't pick up the phone either. They ignore me on email either. My order is two weeks past due, I will be filing a dispute with my bank. Guys stay away from them. Update: This person keeps responding to every negative review- "state your full name and email to me" - I HAVE emailed, You already HAVE an email from me with my name. I have also called and stated my name! PS: The threats of "fake review" are a mere attempt to try to make people think that reviews are "fake". This attempt would work if only I didn't have proof of email correspondence and phone call log. read more

This is the worst organization I've ever have to deal with. I'm still surprised at the way the staff of this organization treat people. Paid for my already evaluated transcript to be sent to a University, for 2 weeks they didn't send it. I sent an email to one 'Omarga' the person who supposedly is the one to handle my file, it says he would be in office until a certain day. I then called on the phone, someone picks and then hangs up the phone on me while talking and the next person did the same and upon coup of trials to get in touch with them, they resorted to taking my call but not saying anything and I'll sure keep saying hello until I get exhausted. Very terrible human beings and unprofessional staff. read more

My wife did a course-by-course report (4 years ago), everything went well, we got the report in a timely and professional matter. However, four (4) years later, I call to ask for an official copy of the report to be mailed directly to the office of admissions of a particular school, to my surprise, JSilny does not keep your records for more than three (3) years (as if a 7MB file is too hard to preserve) so after having me waiting for 28 minutes on the line, they asked me to repeat the process all over again, which is very inconvenient and time consuming. The representative on the phone was dismissive and even a bit arrogant to say the least, as I was more than willing to reorder the report (pay the fees), I don't understand why the information contained in the report expired, which goes in the opposite direction of what is the standard for paperwork in higher education. Can you imagine to have to travel again to the country where you obtained your degree to apostille it (again) every 3 years? you can download transcripts from the national clearing house in less than five minutes from degrees that are 20 years old or more, so why having to do the report all over again after 3 years is beyond my comprehension. In summary, I still recommend this agency for the initial report as they are fast and due diligent, however, the two start rating is because they filed to explain the 3-year expiration policy to me in a satisfactory way - I am still puzzling in my head why do I need to certify to them a piece of paper that they already certified as trustworthy. Does a notarized document stops being true after 3 years? read more

Absolutely terrible to do business with. Their phone lines are continually swamped, when I get through the queue I get hung up on. There were problems with the transcript I had them work on and the extra money I paid for fast results was wasted. read more

Failed to validate my degree with the correct university. Therefore the paperwork I paid for is incorrect and useless. Little chance of phone pickups and curt and unhelpful emails so far. Currently corresponding with Mr Silny, but seems he has little interest so far in correcting anything of meaning. Originally I was told to resubmit everything and pay again, now just to use someone else. If they correct their error and my paperwork I will adjust this review. As things stand I completely understand the amazing numbers of 1 STAR reviews and the lack of responsibility taken by Silny in their replies. I wish I had read them first and gone elsewhere. Without serious action I will be complaining to their regulatory body as this has been very costly to me as it has prevented my licensing and thus being able to work in my field. read more

I have used this Translations and Evaluations services many times in the past. Evaluations are very nuanced and this company excels at its craft. Once you submit your order, you are then assigned to an evaluator, and you can contact them with questions and concerns. I was fortunate enough to have Yakeline Cruz work on my Spanish transcripts. Ask for her! She has gone above and beyond to make sure that I submit before the due dates of the applications. I have applied to multiple universities, and the admissions offices many times do not give precise instructions. However, Mrs. Cruz has been patient and has submitted my transcripts in her capacity as a member of the American Translators Association. She is very courteous, and kind, and always replies within 24 hours. Highly recommended! read more