Stella King, and Shane, are patient, friendly and very helpful. It is a pleasant experience banking…read morewith them.

Your location Open app…read more PNC Bank 155 W Dares Beach Rd, Prince Frederick, MD 20678 Bank Shelley Ann Almalel 21 points a month ago PNC Bank has my 3Rd stimulus payment of 1,400.00 after my checking account was supposed to be closed due to bankruptcy that I had no choice to file due to identity theft back in January 2021. I assumed my stimulus check would come to me by hard copy and mailed to my P.O Box. After I had not received my money from the IRS. I decided to call my old bank PNC to see if my money was sent there? Sure enough the customer representative saw that it had posted on March 17, 2021 for 1,400.00 with no activity on this old checking account after the money posted. I was then transfer to bank operation and told that the money had been posted and sent the direct deposit back to IRS. After many certified letters to the IRS and calls and a visit to PNC bank, I received a notice from the IRS that PNC would not corporate with the IRS. Also, the IRS letter stated that I should contact the PNC bank which I did and now the PNC bank stated that they can't find my money. I stated the name of employee and the date of who I talked to and was told the person no longer works for PNC Bank this was the person that stated that my money was sent back to the IRS. The back called me back and stated that they found my money in an amenity account. Again, they have changed their story stating I took the money out of this supposed close account. The bank can not produce a statement showing where the money was withdraw. After 5 more months this bank has denied me my money that the IRS sent direct deposit to a checking account that should have been closed back in January when I filed for bankruptcy. I believe this is against the law.. These people that work for PNC bank are very vindictive and think this is no big deal.. 1 Use the Google Maps app

It's always been nothing but problems and issues from this bank and continues even today. Went in…read moreperson to pay off the last of a bill and close the account. After leaving and making it 25 mins down the road and out of the county, we had to turnaround and drive the 25 mins back to the bank because the teller called to tell me they didn't close the account while I was there in person and accounts can only be closed in person. Things like this are why the entire family closed their accounts and switched banks.

8/24/24 The workers at the bank are friendly and mostly…read moreknowledgeable but the banks online transfer system from one account to another rarely works. I have had to call in to have it done over the phone. They also can't do Zelle from one member to another as it keeps saying "error". If you want to be able to do your banking on line this is a problem to think about.

Do not recommend opening an account with them. I tried to call them several times and I had to hang…read moreup after of 50 minutes on hold and my issue was not solved. Not the best customer service. Very disappointed.