Ryan Miller made my car buying expierence very pleasant. He is extremely knowledgeable and took his time with me to make sure I bought the car I wanted. I would like to thank Ryan, Mark Coleman and the rest of the JT Kia staff for an extraordinary expierence. read more

Had a great experience. NICK is a great sales guy. Love my new Kia Rio. getting 33 mpg around town! WHOOHOO! read more

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JT KIA has one of the worst customer services I have ever encountered!  Sept. 22, I brought my vehicle in for a routine service (oil change) and within 2-3 days later I noticed my brakes were not performing like they used to.  Instead of me lightly tapping my brakes to stop --I would NOW have to press my brakes literally almost to the floor in order to come to a stop. When I brought my vehicle back to JT's Kia of Columbia I was told by James Nicholes we (meaning JT's KIA) were 3 weeks behind and it would be 3 weeks before they (meaning JT's KIA) could see my vehicle. James Nicholes the service advisor says this in a VERY NONCHALANTLY, and UNCONCERNING VOICE!!! I then asked to speak to the manager and James Nicholes pointed in the direction of the asst manager and went back to his typing on his computer! 1st example of poor customer service! Jonathan Morrison- (assistant manager) I again describe what was occurring with my brakes. Morrison went outside popped the hood of my vehicle looked around and then said, they (meaning JT KIA of Columbia) were 2-3 weeks behind and I could LEAVE my vehicle with them and they ( meaning JT's KIA) would contact me within a few days to give me a diagnosis.  I explained to Morrison this was my ONLY vehicle and I could not LEAVE my vehicle here for a FEW DAYS.  Furthermore, I have children that I have to take to and from school and I have to get to and from work.  Morrison then had the audacity to say to me, Ma'am they (meaning his other customers) ALL HAVE to get to and from work and they (meaning his other customers) ALL HAVE children.  We (JT KIA) have to take care of our customers who made appointments first!   2nd example of poor customer service! I then stated to Morrison--it was not safe for me to continuously drive my vehicle in this condition.  Morrison suggested for me to bring my vehicle back THE NEXT BUSINESS DAY AND THEY WILL WORK ME IN. The next day I dropped my vehicle off to JT's KIA of Columbia to Marcin JEAN client specialist. Marcin Jean confirmed my contact information and said he would call me once they (meaning a JT's KIA technician) was able to check out my brakes.   THIS WAS AT 9AM!!! BY 1PM  (4 hours later) --JT's KIA of COLUMBIA HAD NOT CALLED ME,  NOT TEXT ME, nor E-MAILED me regarding my vehicle.  NO COMMUNICATION AT ALL!!! At 1:15pm I called JT's KIA and was told my Marcin JEANthe client specialist  my vehicle was currently on the LIFT being checked and he would call me as soon as they finish checking my vehicle.  I said, okay and reminded Marcin Jean I get off at 5pm. Because I had not heard anything regarding my vehicle I wanted to make sure everything was okay.  Marcin Jean proceed to tell me, " YES, MA'MA everything is okay!" They are just checking all the fluids and I will call you as soon as they check everything. At 4:55pm again NO COMMUNCATION was given to me regarding the status of my vehicle! 3rd POOR CUSTOMER SERVICE EXAMPLE! I called and was placed on hold for well over 18 mins. 4th EXAMPLE OF POOR CUSTOMER SERVICE I hung up and called back to JT's KIA of COLUMBIA and James Nicholes answered the phone. He asked, who was calling and  when I told him my name the phone somehow miraculously hung up- Hmmmm !!! Remember this is the same exact James Nicholes that was very rude and uncompassionate towards me from the beginning. Finally, after a colleague of mine took me to JT'a KIA of Columbia only to find out-- MY VEHICLE WAS NOT LOOKED AT THE ENTIRE TIME IT WAS  THERE!!! MARCIN JEAN LITERALLY LIED TO ME WHEN HE SAID A TECHNICIAN WAS CURRENTLY LOOKING AT VEHICLE. - FOR 8.5 HOURS MY VEHICLE SAT IN THE SAME SPOT ALL DAY - UNTOUCHED. IT WAS NOT WORKED ON, NOT DIAGNOISED, NOT TEST DRIVEN, ETC. MARCIN JEAN DESERVES TO BE REPRIMANED FOR BLATANTLY LIEING TO ME A CUSTOMER, JAMES NICHOLES NEEDS TO REPRIMANED FOR HANGING THE PHONE UP ON ME A VALUABLE CUSTOMER AND FOR NOT SHOWING ANY CONCERN TOWARDS ME AS A CUSTOMER.  MORRISON JOB POSITION NEEDS TO BE RE-EVAULATED. AS A PERSON IN A MANAGEMENT POSTITON I ExPECTED MORE HIM. For Morrison to say to me all customers have  children and have to work was totally disrespectful and rude and unprofessional. 5th example of poor customer service When I asked to speak to the manager-- I was told the manager had already left for the day! I will NEVER and repeat NEVER return to ANY OF JT's KIA location.  I have never been so mistreated and under valued as a customer! BEWARE of this establishment.  JT KIA- of COLUMBIA IS UNSATIFACTORY Service  AND I WILL NEVER COME BACK! One of my main issues-- the service team is unbothered and unsympathetic towards customers and very unprofessional . JT's KIA has no business ethnic and do not care about their customers I would like an verbal apology from Marcin Jean for lying to me and James Nicholes for hanging the phone up on a valuable customer. read more

Isaac was unfriendly and rude. Laughed behind my back when I wouldn't agree to an extra $175 for a diagnosis. In 3 hours wasn't offered a water even though all around me had them. He even offered to the lady after me directly in front of me. My car wasn't taken in for over 2 hours. I'd had the appointment for 5 weeks so it wasn't like they couldn't plan for the proper staffing. ( perhaps more of a punishment for not taking the up sell) No inspection done, even though it was bragged on in the video that was played over and over! So disappointed read more

I just bought my dream car! a 2023 sapphire blue Kia Sportage! James Lyles knew what I was looking for and made it happen! This is the second car I bought through James. The service was great, staff was helpful and they explained everything I needed to know. Go see James and see what he can do for you. read more

I'm a repeat customer of Mike Cato and came to him about trading in my Kia Sorento for a Kia Sportage. Once again, he provided great customer service and listened to what i was wanting. He explained the process, provided alternatives and weighed the pros/cons. Definitely had the customer best interest in mind. Thanks Mike!! read more

1030 appt and its 1:00.. still here. To check my breaks that was replaced HERE 3 weeks ago!! No contact with me. Had to get my mom to call here to find out what's going on. Put on hold and told they will call her back when guy talks to warranty people This is horrible service. Was Considering getting another car from here. I'm done with KIA read more

Took vet. For oil and filt. Change got car back with chip in paint down to metal from sir hose blowing it off. Painter coming to shop on Mon will touch it up!!!! If the guys would stay off the cell phones while working on cars accidents won't happen as often read more

Ryan was a great help getting my wife the Telluride of her dreams. Very professional and personable. We never felt like we were being sold or pressured - he simply answered our questions and assisted us in the buying process. I highly recommend working with Ryan at JT's Kia! read more

These ppl are a hot ass mess. My mom drove all the way up here from Savannah to look at a car. She been talking to the "dealership" for the past 4/5 days or so. They told her that they had the color she wanted. We drive up there and these clowns no longer have the vehicle. Now mind you we TOLD these clowns we were coming up there and they knew exactly what color car my mom was looking for and they said they had it. She drive 3 hours later and all of a sudden , they sold the car, hot ass mess. These ppl are all about wasting me time and customer service gets a fat ZERO out of 5 stars. Just flat out shitty service and a lack of pals time. If you live ANYWHERE in this vicinity and you're looking for a Kia, DON'T !!!!! take the drive and go somewhere else. These ppl are a hot ass mess and don't deserve NOBODY business. Complete waste of time. Luckily mom went next door to Honda and found something she like. read more

FALSE PROMISES!!! WORST CAR DEALERSHIP IN COLUMBIA!!! Pull into the parking lot and before I could turn off my engine someone hassling me with a million questions. A bunch of clueless young kids there using profanity and slang, very unprofessional if they're not trying to scam you. Once they run your credit and find out it's not good they'll try to convince you that this is your only option and will offer you false deals and promises. Like no money down, fake rebates, zero closing costs fees, and 45 days until your 1st payment is due. DON'T BE FOOLED. Your payment a month would be close to 6 or $700 a month for 6 or 7 years. Sales managers like Darold Wilson will promise to tint your windows, just call and set up a appointment, whenever I called the operator says they dont tint windows there and will have him call you back which he never does. WISH TO GOD I COULD RETURN THIS CAR AND NEVER DEAL WITH THOSE CLOWNS EVER AGAIN read more

JTs Kia - STAY AWAY FROM VAMPIRES - Auto Parts & Supplies Near Me - Columbia, South Carolina

I tried calling the service department three times. The first time I was the fourth in line. When I was next I got the recording about welcome to Kia, so I tried again. The same thing happened. The third time I was fourth in line again, but this time a girl answered the phone. I explained my problem and got little satisfaction. I will never again us this organization and am very sorry I bought a car from them read more

Called them directly this morning to see if a specific vehicle was on the lot - they VERIFIED that it was. We left a phone number with them to contact us if it sold. We drove 4 HOURS and spent over 50 dollars in gas (100 in total to get back home) for them to lie to our face and say that it sold. They never had it. No apologies and honesty. Even their ads on their website and special promotions are a lie. Called customer service to complain and they put me on hold for over 30 minutes and I called back, spoke to the same girl (Jennifer) who acted like she didn't just put me on hold and did it again. If they will lie just to get you on the lot, what else are they willing to lie about? Awful way to do business especially when someone has been a faithful Kia owner and even told them before hand the EXACT MODEL of car I wanted to see. Do not buy from them or trust them. read more

We bought/ordered a Telluride, it came in, and is an amazing vehicle. We really like it, but it didn't come with all the features that we had ordered. They didn't make it "right" in the end by adding it at no charge, but the bigger issue we had was that we thought the Sales Manager was not very professional throughout the process. read more

I've never felt so insignificant in my life when dealing with a company. I called 2/28 to schedule an appointment to have my car check because my engine light was on. The earliest I was told I could be serviced was 3/23. So 4 weeks with no car I'm having to pay for rentals and Ubers because I'm a single parent have to get my kids to and from school. I get my car towed to Kia on the 22 because my mother's funeral was the 23rd. On the 22, I get a call from the technician saying they'll inspect my car. On the 25th I had to call 3 times to get an update about my car. I was told it would be ready on the 28th. Still no update so I called that evening only to find out my part was not ordered until the 28th and that my car should be ready on the 30th, I asked to speak to a manger. I spoke to Johnathan who told me he would see what was going and call me back, never heard back from him. So the 31st I called and still being told the part is still not in. I spoke to the General Manager Rich and told him about to horrible communication and the delay on ordering my car part which lead to the delay of my car being fixed. I was told by him that he couldn't speak for his technicians not ordering the part in a timely manner and that I would have to basically wait until the part got in, that's it. While grieving the death of my mother, I'm having to deal with this unnecessary stress as well. After this situation I will never do business with JT Kia again and I'm definitely filing a report with the BBB. It's a shame how they treat their consumers. Please learn from my horrific experience. read more

I spent $1,000 on an extended warranty when I bought a new Kia at JT KIA. 5 years later JT KIA says they don't have a record of it. I went home, searched for and found the documents I needed and called back to say so. The person answering the phone said 'they have so many people who do this she needed to find the right one' even though I told her who sold me the car. No one has returned my call. I would think twice before buying from JT Kia. It looks like they are trying to scam me out of $1,000 and if they aren't trying to scam me it sure looks like they don't care about it. I shouldn't have to worry this much about this because they are incompetent. Having had a different bad experience with the other Kia dealer in Columbia, Galeana, I suggest going to another city than Columbia if you want to purchase a KIA. read more

JT's Rock Hill referred us to JT's Kia Columbia because the Columbia manager wouldn't move the car to Rock Hill just for us to test drive. So, my husband & I drove 1.5 hrs., arrived before 9a, waited while they searched for 15 min. for the keys, only to be told it sold the night before at 8:30p. That's after business hrs so the computer wasn't updated. Won't be shopping at JT's for anything anymore! Kathy R. 2/07/19 read more

Awesome dealership, they had the paperwork ready when we got there only took about 1 hour to drive out with my beautiful car! They are very organized I loved how they had specialist for each section of the delivery. The salesperson Conner was with me the entire way directing what we needed to do next! Taylor was great at the end & went over all the electronics of the car! read more

DO NOT GO HERE!!! Went to get my first Kia ever and had a great experience purchasing the car but soon after i had to bring It back for a simple fix. 6 months later & multiple visits to them that simple fix still isn't fixed. I purchased the car in March the problem came up in April. it's October now and i recently took it back up there & they've had my car for three days and didn't look at It until i called to check and see if It was ready to be picked up. When i got my car back they didn't properly put my under glow wires back correctly and they're hanging from the bottom of my car. & guess what the original problem still isn't fixed 0/10 highly suggest you take your business els where. read more

Will never step foot here again. We were hawked upon stepping out of vehicle and then nearly coerced into purchasing a defective vehicle. Not here!! read more

Great service to my car. Always done right. I am made aware of any additional services that I may need and I do not feel pressured to say yes. I have been going to them for my oil changes and other car repair needs since I purchased my car from them 3 years ago even though I live downtown. However, I did not enjoy my experience here buying a new car. I test drove one car but ended up purchasing another. Grated, I was young and did not know much about buying cars but the salesman was not transparent and clearly looking to make his monthly sales quota. I wish I had asked more questions but the questions I would have had to ask should be presented very clearly to me. read more

This is my second purchase from JTs Kia in Columbia. They almost didn't get my business though due to their Rock Hill location. Some customer service training is definitely needed. I dealt with AJ in Columbia. He is extremely knowledgeable and knows what he's doing. I didn't feel lied to or cheated. I asked questions and never once was made to feel like I was stupid for asking. He helped me make some important decisions which I wouldn't have made if I stuck with Rock Hill. My only complaint is that the process took too long. I don't understand why buying a car is an all day process! Geez. It was just too much. read more

I always receive excellent customer service when I have my car serviced at JT's Kia. That is why they are number 1. From the day I sat in the showroom to the service department everyone is fast courteous and friendly. Thank you read more

They were pressuring me into buying a car and would not let me view the car before the purchase. I felt very pressured into buying it today when all I wanted to do was see if the car was worth buying. read more

We had an extremely unpleasant experience here today. We scheduled an appointment to look at a car, then when we arrived we were informed that it had just sold moments before we sat down. Wow, like magic. Jose was our salesperson. He was pushy and rude, and at the same time he was awkward and hard to follow, which made us feel like we were being toyed with. Overall made us feel very uncomfortable. Shady sales techniques and rude salespeople. Definitely won't ever buy a car from them. Edit: Over the past week since we visited JT's Kia, we have gotten several calls from Jose, and ignored them all until today. In today's phone call, Jose asked why I wrote this review. This review is 100% honest and reflects a real experience that we had with a salesperson who is severely lacking in customer service skills. This salesperson demonstrated that lack again during the phone conversation when he asked my fiancé to get me to take down this review. Jose's request was entirely unprofessional for many reasons, mostly because the whole point of Yelp and other reviewing platforms is to keep businesses transparent. A better approach to dealing with a negative review would be to say "is there anything we can do to correct the situation?" or "how can we do better next time?" So please, Jose and everyone else at JT's Kia, do better next time. Don't bait-and-switch and play games with customers. Don't bully customers over the phone. That's not how you make sales, and that's not how you get good reviews. read more

I have no idea where to start, but I feel I'm being very generous on giving a 1 star rating with the type of service we've received from JT's Kia Columbia. My fiancé and I has been taken advantage and been given the run around for over two months. We got a 2016 Kia Optima Turbo from JT's March of 2021 a few weeks after my fiancé got her 2021 Kia Forte, we was so impressed with our first experience we came right back. I definitely regret that decision now. To do a little fast forwarding. The Kia optima has been nothing but trouble since I drove off the lot and they have been major issues. The first incident was my turbo went out, granted my extended warranty approved to fix it but It took over a month to get fixed. Then my antenna cap went missing. The dealership said it didn't happen there and it would be 500+ to get a new one. So we didn't bother with it anymore we had no way of proving when it came there was an cap on our antenna. The next issue was the motor in 3 out 4 of my windows went out. once again my warranty picked up the slack and got it fixed that also took extremely long to get fixed. The last a final straw was about two months ago my car cut off on me in St Matthews at 5am on the way to work in Charleston. Got my car towed to JT's. Called to speak with jonathan in service dept about what is wrong, never could reach him would always get Oliva and she would say every time jonathan said hes with a customer can he call you back. He would never call back I would always be the one to call. Was told one thing was wrong with the car but once warranty got involved and did their own check it turned out to be something totally different. Engine has gone completely out and JT's quoted me 7200 for a new engine. bc warranty denied to fix. Went in yesterday to get invoice of the tune up and my warranty deductible and jonathan tells me I have a balance of over $2000. When I asked why he says well you gave consent to do an engine breakdown (did not and have no record of showing that) only thing he says is I have it noted I spoke with you on Nov 10th at 2:18pm. Then they also added a rental car fee of 300 dollars because warranty only covered 5 days and nobody told us that and Jt's kept extending the rental out bc car was not ready and we was waiting on adjuster to come out and look at car. I asked for the manager and once I spoke with he manager Rich he did nothing but agreed with Jonathan about well he did note he spoke with you. and I said anybody can put a note in the system. I am telling you I did not speak to him ( I have spoken to Oliva more than him, I can count on 1 hand how many times I've spoken to Jonathan during this whole 2 1/2 months of chaos and approved 1500 of an engine break down I will bring in my phone records and show you. He goes to say if you do and it shows a few days off that's about the same. He also says I have another customer that I'm dealing with the same issue, so I go and say so you basically telling me both of us is lying even though we're both telling you the same thing. I have never been so disappointed in a company. I will NEVER do business with Jt's Kia anymore and my fiancé is looking into terminating her business with them as well. It was so much more I could've said but that would've been a book. PLEASE hear me now if you are looking into getting a KIA. I suggest you don't go to JT's Kia on KIllian Road. read more

If I could give this place a -5 stars I would. I made an appointment 2 weeks ago to have the seals replaced on my back lights as they are a recall item, as well as get one of the lens replaced as it was filled with moisture. My car has only 22k miles on it and well within the warranty. So i get there today and coming to find out they never ordered the parts. And I was told that I have to have the seals replaced before they can replace the lens. So, that makes it another trip out there. Then I am told there are 2 recalls on my car. That was never mentioned when I made the initial appointment. I don't know who the guy was with the red shirt and beard, but he needs to do a better job when making appointments. The adviser that did help me, i think it was JEANNIE, she did all she could in her power to make it right, great job on her part. read more

My best friend and I are both looking to buy new cars. I'm looking at a $40-$50,000 Telluride and she was looking for a Sportage. We were greeted when we walked in by someone who was very unprofessional and sloppy looking. Either way we explained what we were looking for and he seemed very disinterested in showing us any cars....Vaguely pointed us in the direction that we needed to go.....Then walked away. We never had one single person come out and speak to us or ask us questions. I also had indicated that I wanted to test drive the Telluride while I was there. I was never offered the test drive. I sent my friend in to ask the initial person we spoke to if I could get a test drive. He said he was busy doing paperwork and didn't offer to have bother salesperson assist us. We finally left. Wha an idiot AJ. You had a opportunity to sell TWO cars but didn't even care enough to get our info! That's ok, there's other Kia dealerships and I'm betting they'll be happy to write up my new Telluride! read more

Do yourself a favor and stay as far away from here as you can. My wife and I went up today to look at two vehicles. First the "VIP" salesperson was new and didn't know the difference between a crew cab and double cab truck from here it only gets better. The truck we were looking at online was just sent to dodgeland and the other vehicle was sold. No big deal. We left and within 10 minutes received a phone call. The deal on the other vehicle had fallen through can we come back in. Get back up there and find out they are still working the deal. Come inside and have salespeople trying to get information on how crappy other salesman was. Have a sales manager come over and finally tell me the vehicle has been sold the whole time. Their problem is we were planning on going home and figuring out something else to purchase but after all of this I will never set foot in any dealership that is owned by JT. read more

I am a 73 year old handicapped veteran. I have purchased several vehicles over my lifetime. I was with my son while he looked for a deal. We arrived at JT's at 1015. We left at 3:00 PM. My son explained he needed to get home to pick up his son from school. We were stalled and delayed and switched from one auto to another. He even asked for the keys to his vehicle back twice and was ignored/refused. Finally we were directed to finance office; only to find out that I had to co-sign. This was never mentioned during the 4+ hours I sat in my wheelchair. read more

Overall had a bad experience. I purchased a vehicle from them about a year ago. Since then I've had to put 5k into maintaining my vehicle. When I bought it I was assured that their expert mechanics have looked through the car and it's good to go. They pulled the car up and I noticed a headlight out. As I drive it home the radio keeps cutting out and my seat warmers turn on and off randomly. On top of all that it rains that night and the next day I get into my car with a huge puddle of water on my floor board. I've replaced the alternator, center stack, door actuator, main water pump/ aux pump, belt,o-rings to my engine block,spark plugs,tires.I will most defiantly not be going back and will not recommend anyone buy a vehicle from this location. read more

Had appointment on my Kia Forte 2012 for a AC harness recall, Made an appointment and was told it would take approximately 45 to complete the service. I arrived at 8 am 15 minutes early and checked in my car and was then told it would take about an hour to an hour and half. Two hours later still not done so i ask the service writer for an update as to see if they ran into any problems, he replied there were no notes on it. He said he will go check and get back with me, 45 minutes later no one has let me know nothing, So 3 hrs after been sitting here i finally walked into the sevice managers office and ask what the hold up is for a 45 minute repair taking over 3 hours so far. He explained that they have to tear the center console out and the superviser was helping with the job, I asked if they have done these before and he replied yes, then i asked why are you quoting 45 mnutes and then 1 1/2 hours and still not fixed over 4 hours? His reply, Service writers should not be quoting repair times, I have been a Service Specislist for over 30 years, I could never treat a customer like that. Will definitely not return here. BTW 16 customers been waiting for repairs almost as long as me and only 2 has been checked out so far. Think those were just oil change walk in's. Not sure how mamy service techs they have on hand but with these wait times im guessing not more than 5-6. Someone needs to learn to schedule. Last note when I got my car back all my items that was in my center console were thrown in my floor board, read more

The service department is so awful it makes me wish I owned a different brand of car. There is actually no value in having an appointment because it has absolutely no effect on their timeliness. Today I was there for 5 hours to get tires. I booked my appointment online and selected my tires. I was required to provide a credit card to secure the appt. Two hours after my arrival, I'm made aware that they can't find my reservation, and haven't touched my car. At the 4.5 hour mark I was told my car was being washed, but when they finally brought it around to me it clearly had not seen water. The inside smelled like the inside of a garage. This is my 3rd service appt this year and they were all the same. What brought me back today was that their tire price was truly better than anyone around- but it's ABSOLUTELY not worth the experience. I won't be back. read more

Me and my wife brought a car and when we found one with 2000 miles and they said it the lowest 25000 that they can go and would honor all advertisements my wife than pull her phone our and showed them 20000 price than they told us o ly for in house Kia repeated customer only than told it was the credit hmmm my wife has good credit they will lie to you cheat you at this location so buyer beware and this will be the first and last kia that anyone in my family will buy how another thing less than 10000 miles and the check engine light already coming on wow trust me on this one first don't waste your time here.Second don't waste your time on any Kia their is a reason their cheap read more

Okay, so I have nothing against JTs Kia, except their commercials my goodness they are annoying. But the reason I wanted to leave a review is because my friend JT is not nice and this was the closest I could get to putting him in his place because I'm blocked read more

Let me start by saying this I have bought many cars from JTs Kia and never really had an issue but a vehicle I bought recently as of last week has transmission issues and it's been all of a WEEK when I told the used car manager about my issue They quoted me how much it would be to fix and said they would split the bill with me so that means that this 6 month 3000 mile warranty they have on "all" there cars is bs and to top it all off my card was stolen out of my truck that I traded in and they have yet to get back to me on that so do yourself a favor and don't go here for any of your car needs! read more

Even Worse Than You'd Expect . . . I only came in this place, as I had just been direly disappointed by Dick Dyer, didn't have a backup plan, and they're right next door. The person I spoke to about looking for an inexpensive used car was friendly and took my information (which I dearly regret giving them, but there is something about car buying which reduces your IQ to single digits). She made us wait for quite some time (at least a half hour to 45 minutes, till I was about ready to walk out) to finally bring out a car they had "just gotten in" on a trade-in and hadn't had a chance to clean up. It was a type I really had no interest in at all but was being nice. Sometimes, politeness is a curse. Anyway, when I went to look at this thing, my jaw dropped. It was in such phenomenally bad shape that it had a bowling-ball sized hole in the driver's seat, and, when they tried to open the hood to show me the inside, they couldn't get it open. These were only a few of its problems. It was at this point I didn't quite literally run, but did do a very quick saunter out of there, complete with a brisk limbo move to get under a barricade. They kept calling after me, and I had to keep saying, "Thank you, anyway," and moving rapidly away. From the terrible ads for this place, it's pretty clear it's meant for those with little to no credit who are desperate for whatever they can get. I have been that sort of person and dearly sympathize with anyone stuck going here. Anyone with anything like means should stay well away. As to that information I was foolish enough to give them, I think it took them about two months to get the point and stop calling and leaving me messages. It was definitely not worth it to stop by. read more

The service is okay and the car is actually pretty good so far. However, if you think being loyal and referring customers is going to get you anywhere with the company, think again. I recently referred two individuals, making JT's Kia at least $50,000. I was told I'd get $500 for each referral so I really talked them up, telling everyone I knew how great they are. Guess how much money I didn't get for my referrals? Neither myself nor my husband ever saw $500, for either referral. I personally know that both individuals are driving their Kia now and yet I was lied to by the dealership about their referral incentives. I tried to fix the issue and was basically told they didn't care. read more

JTs Kia was the worst car buying experience I've ever had in my life !!! They jerked me around all day Saturday ,then called me and jerked me around all wk telling me they had the deal done everything was where I wanted to be then paul the salesman calls me on fri come on down we got the deal u wanted get down there then tells me the deals fell threw he then texted to pressure me in to something I wasn't comfortable with ill never ever step foot back in there again !! When to galeana 45 mind later I drove my new Kia home with everything the way I wanted it cliff and Tim were fantasic read more

Bought a used Forte yesterday and I know used cars will have issues. It has an electrical problem with its parking lights so I called to get a service appointment under the warranty and they said the next available apt was September 4th for a simple diagnostic. Really JT a month!!! Might have thought about this more if known. read more