Shocking treatment by this vet. I was a client with several animals and regularly spending large sums per year with them. When my 18 year old cat needed to be put to sleep I asked for a home visit so she could die in comfort. After 6 hours of them repeatedly failing to come out as they had promised ( I only lived 2 miles away), my cat died in pain in my arms. I took my cat to the surgery to complain and demand to see Ms Bonness. Instead her husband, the practice manager, came out and asked me to leave. When I refused to leave without a vet seeing me he threatened to call the police (he also ridiculously denied being her husband or partner!). When I stood my ground, with my dead cat in my arms, he ordered his receptionist to call the police...what a way to treat a bereaved dissatisfied customer! Based on my experience, in my opinion these despicable people are more interested in making money than helping animals. I have now used Letchworth Veterinary Centre for the last few years and they are excellent and UNLIKE Julia Bonness vets, I would highly recommend them for care, value for money and above all compassion for animals. read more