I bought a sofa(Order 512910241255446 ) from IKEA, but it arrived broken. I immediately submitted a…read morerequest for an exchange or return. After waiting for 10 days, IKEA canceled my request without providing any explanation. This is extremely disappointing and unprofessional. This IKEA is not comparable to the stores in Europe. I don't recommend shopping here due to the difference in quality and service.

The contract states that if you are not home, they just leave the products with someone. If they…read morecannot deliver, then you cannot ask for a refund because none will be given. They also don't let you choose your delivery day or time. So a customer is expected to stay home and wait for their products to arrive for a period of one week. If you live alone like me, and you work remotely, you can't accept the items since customers are required to inspect the delivery items for damage. Failure to do so results in not getting an exchange or a return. The delivery company called "Horoz" is also quite a horror, no one speaks English and their customer service was a bit rude. I wish I had bought my furniture from a Turkish seller, who would have been more flexible with delivery.