Don't waste your hard earned money on this company! they will leave you high and dry when you are…read morein need of service. Instead of fixing the issue, they try to sell you more trash and once they got your money, they are through with you. GO SOMEWHERE ELSE!!!

I would like to preface my feedback by stating that I generally do not leave either positive or…read morenegative comments on the Internet and respect the right for all businesses to earn a profit. However, I felt compelled leave feedback in the case of CASI Air and Water because I have never felt quite so disrespected before and am rather shocked and appalled by their lack of transparency and professionalism... As part of their duct cleaning services, they offered my mother (who is a widow) free furnace filter inspection/replacement for three years. As such, she was notified by the company this week that they would perform their annual inspection today at no cost. The Service Technician who I later discovered is the Owner of the company, was about one hour late which I completely understand since it is a busy time of year. Upon his arrival, he proceeded to remove the old furnace filter and informed us that he would return later in the evening with a new furnace filter. After not hearing back from him for several hours (three hours to be exact), I had to contact the office around 7pm to let them know that we were still waiting for a new furnace filter replacement. The same Service Technician/Owner eventually showed up at around 10pm that same evening and proceeded to bill my mother for the new furnace filter which cost $60.00. Needless to say that not only was she surprised by the cost but also quite hurt because she felt that she had been misled and taken advantage of as a senior citizen... When I called the Service Technical/Owner on his cell phone on her behalf to simply query the billing around 10:30pm that same evening, I was treated rather rudely (not only did he complain to me about his long and difficult day, he also stated repeatedly that he had the right as a business owner to charge my mother for the new filter so that he could make an $8.00 profit on a $52.00 furnace filter). After hearing him explain his side of things which included the use of colorful language (profanity) for approximately 10 minutes or so, he finally relented and told me that he would refund the money that evening if I texted him my email address as he said he needed that information before he could send me the refund. Not only did I text him the requested information immediately, I also sent him an email with the requested information just to be safe. Unfortunately, as of the time of this post, I have yet to receive any refund which I must admit, is extremely disappointing because the Service Technician/Owner did promise to refund the money that evening if I texted him my email address... I would like to add that during our phone conversation, I remained quite cordial and open to his explanation of things because I try to respect everyone at all times. However, the Service Technician/Owner accused me of basically "wanting something for free" and actually, hung up the phone during our conversation which again, was quite rude and inappropriate since I was completely respectful and courteous towards him. When I called him back a few seconds later, he again reiterated his promise to refund the money and then abruptly concluded our phone conversation by informing me that my mother and I were "dead to him" and that we should "go find another company" to handle our affairs which I honestly felt was uncalled for and in extremely poor taste because I do not believe that my mother and I did anything to justify such verbal abuse and open hostility. Moreover, I am simply appalled by the lack of respect and professionalism exhibited by the Service Technician/Owner and would strongly encourage anyone considering using this company to look elsewhere because, as previously mentioned throughout this post, they appear to be quite dishonest and rather unprofessional particularly when it comes to addressing sincere concerns raised by customers... Update: December 21, 2023 I would like to provide an update on my review as I contacted an employee of the company (Devon) first thing the next morning who was very understanding and granted my request for a full refund... As such, I would to extend my sincere appreciation to Devon for all her assistance...

If I could give 0 stars, I would. This man is a thief…read more He did the plumbing for our restaurant. Thank God I only paid him $1,200 for labor. He claimed he purchased $600 worth of piping, but I now believe he was lying because he only provided handwritten prices on paper with no proper receipts. I told him the work needed to be tested and approved by the inspector before we would pay any remaining balance. Unfortunately, the grease trap was installed backwards and the fittings were incorrect. When I contacted him about the issues, he stopped answering completely. Beware -- do NOT hire this man. The inspector even stated that the job looked like it was done by a handyman, not a licensed plumber. We will be taking legal action.

After my shower one morning, when I tried to turn the tap off, the water kept running. I simply…read morecould not make it stop. I read plumber recommendations on St. Thomas Happenings but only got voice mail after 3 different plumbers were contacted. When I tried Matthew's he answered himself and agreed to come immediately. He was here in no time, and said my faucet was worn out and needed replacing. He went off and bought the required new faucet for tub and shower (two pieces) showed me the bill and then replaced them. My bathroom sink faucet was stiff, so he loosened it up and told me I would soon need a new one but it would work for a while yet. He only charged one hundred dollars plus the cost of the fixtures. He works out of his home and has low overhead with no employees but himself, so can afford senior discounts! Certainly deserved a five star review.