2.5 stars. First time to the white mountains. The grounds are pretty nice. There is volleyball and…read morea nice hammock and a little play set for younger kids 8 or younger. There are 2 areas to fish from. They have a Jon Boat, peddle boat, and kayaks that are available for free on a first come/first served basis but only during office hours 9-4pm. There is a bigger boat for rent but it was broken. There were lots of trees and shade which we liked. We stayed in the Ash cabin. It was not great. It is old. The "comfort zones" which we later found out were heaters were on and set to 80° when we arrived. It was very warm inside when we arrived and we didn't figure out until too late that we were turning the heaters down to cool things off not off. There were no manuals to help instruct us on temperature control and we had to text the after hours number to get help. It took 2+ days to cool this place down. They encouraged us to open windows at night but not many of the windows (none upstairs) had screens. There is no cooling unit upstairs but they brought us some box fans which didn't help much. The plumbing upstairs was slow and had to be snaked because the sink wouldn't drain. Fridge took some time to cool down but then worked fine. Couches are worn and you sink down into them. We read that every cabin has a fireplace but ours didn't which was disappointing. There was 1 smart tv. We tried to log into Disney but someone else was already logged in. Tried uninstalling and reinstalling but then the TV needed a pin that we didn't have. WiFi worked well. The kitchen was clean and had what we needed. The blinds are dusty. We probably wouldn't stay here again unless there were some significant updates.

This is a beautiful and enjoyable place to stay! The cabins are very cute and clean. Gorgeous lake…read moreview!! Very well managed. We enjoyed a 3 night stay and are looking forward to visiting again. Very peaceful and everyone is so friendly and the resort is dog friendly which is a huge plus!! Nothing but great things to say! Thank you for a wonderful stay!!

We love staying here! Each room has a cute theme. The owners take great care of all the details…read more The beds are so comfortable, rooms are spacious enough for a family to stay comfortably. The kitchen has all the basics for eating in your room. The lawn (real grass BTW) is such a great space for hanging out. Mini Golf, Axe Throwing, Four In A Row, Cornhole and more! We travel a lot and rarely stay anywhere more than once but we have stayed here multiple times and recommend it to everyone!

This was such a cute and cozy place. A big group of us went up for the weekend. The owners are so…read moresweet and caring. The rooms are newly remodeled and so cute! The kids loved all the games, fire pits and s'mores. We walked to woodland lake park which wasn't too far of a walk. The area is so pretty! It truly is a cozy little place to stay and experience. We will be back soon and hope to stay a little longer next time. We highly recommend this place to everyone but especially families with kiddos. The rooms were clean, one of the pillows did have some makeup on it so I'm not sure if it's a stain or just wasn't washed. Besides that everything was literally perfect and we will stay again.

My Husband and I made a quick weekend trip to Pinetop on a whim and chose to stay here based on the…read morereviews. We were not disappointed. Everything from the staff at check-in, maintenance staff we encountered on the grounds, the facilities etc. all exceeded expectations. There are 3 Jacuzzis on site, which was one of the main reasons we chose to stay here. There is one at the back of the complex, which is covered and is the LARGEST hot tub we have ever been in. Everything was well kept, manicured, clean and well thought out. The room we stayed in was the studio with Murphy bed. At first I was skeptical when my Husband booked it however it was SPACIOUS for a studio and the layout allows a ton of natural light, they even leave a "welcome" basket, which was a great touch! Every single room here will have a view of the woods, so you won't ever be disappointed! The only downside I can see is that there is no A/C, and while it is the Mountains, it still gets hot in the summer. I would not stay here during the Summer when temps reach almost 100.

Don't EVER come here in the summer. Our biggest issue with this hotel by far, is that they have no…read moreair conditioning whatsoever. My family and I are dying of heat. The toilets barely work, it takes at least three tries to get it to flush. Not to mention, the bugs crawling around in my bed?! This place is disgusting. If you need anymore convincing of how terrible it is here, there are so many hornets flying around the pool. That probably doesn't have anything to do with the hotel itself, but nevertheless, it made my experience here even worse. It's leading me to believe that theres a nest near the hotel, which they should definitely take care of. This trip has been very disappointing for us. We stayed at this hotel a couple years back, and it wasn't NEARLY this bad. This place has definitely gone severely downhill, which is very sad considering how beautiful Pinetop is. Maybe its better in the winter, but I'll never find out because I'm never coming back here.

Great experience with fabulous memories. Rustic cabins. Great fishing. We will definitely be…read morereturning to this hidden gem.

The location and cabins were nice. However the beds were trash. They were like sleeping on a pull…read moreout couch. The bar was right in the middle of your bag and some weren't level. The pillows were just foam and worthless. They didn't not have any cleaning supplies to sanitize the counters just dish soap. We also had to go buy a lighter as there was not one for the fireplace or grill. We would not return because of the beds. Definitely the only reason to not book here.

Rooms were clean and front desk staff welcoming and friendly. They had a complimentary toothbrush…read moreand some toothpaste on for a member of our party who forgot to bring some. Having the fireplace on would have been nice on a cold evening. The breakfast included was sufficient but missing a few normal items. No white or sourdough bread- just wheat, bagels, and English muffins. Not a big deal. Sign was out for hard boiled eggs but none were available. Otherwise, it was an acceptable breakfast selection you'd expect. Dining room was clean and well kept. We go tonight our Christmas tree down in the area each year and this has been our go to place to stay.

Always our go-to hotel in the white mountains…read more Easy access to anywhere you want to go Enough parking Very helpful staff and the complementary breakfast starts early at 6am

I was at Quality Hill in March during a quiet, off-season time of the year. The snow was gone, the…read moretemperatures were mild, and the sun was out most days peeking through the tall pine trees. The resort was not very full, as often happens during this time period. That is what makes it a very special time in my opinion. Time to think and reflect, do projects, binge shows from your favorite streaming service, take long walks in the neighborhood and along nearby trails, and truly pull back from the normal day to day. With my dog nearby, it was a truly rejuvenating week. The units have everything one needs to be comfortable. Full kitchens, comfortable furnishings, two bedrooms and two bathrooms, a deck with furniture and a grill for your outside moments, and TVs, strong wifi, garage, and even a washer and dryer. I highly recommend Quality Hill for a great change of scenery, especially if you live in the Phoenix or Tucson areas. Pinetop is at 7300' in elevation, so the air is clean and the temps are much cooler. Hope you plan a visit soon!

Having been Timeshare owners since 1981 we've traded more times than we can count. Quality Hill is…read morea great property..a bit unusual as the units are shared ownership divided into what must be 1/2 share with each owner having 4 weeks. As such each condo is decorated and equipped differently. Ours was comfortable and well equipped...even had a cappuccino machine but no instructions for use. Location wise Pinetop Showlow is great..it's les than 90 miles to Petrified Forest, Meteor Crater, Ft Apache, Sunrise Ski, Springerville ( great museum) Kinishba Ruins, etc. The resort has an excellent clubhouse with gym, board games, etc. If you like that kind of stuff. Now you can't be out doing stuff all the time..so I've got one item that got me...and it gets me at many resorts...it's streaming TV...impossible in most instances to get local news. Often limited channel choices unless you want to sign into your own Netflix etc. But why would a resort in this day and age select a streaming service that doesn't include live as on Dish or Cable versions of Fox or CNN or MSNBC...yes...I'm kind of a news junkie. Oh...almost forgot....this place has a garage for every unit....wow!!!! That's nice.

This place is a FIND! I'm grateful it's available on hotels.com or I could have missed it. But it…read morewas slightly less expensive booking directly AND it was VERY NICE to have the different rooms explained to me by a live person before I picked a room. They have some 2 person jacuzzi tubs I would have gotten if available. That would be awesome. I agree with all the 5 star reviews. I've never seen a 4.9 star average anywhere and this place deserves it. I was in the smallest room on the 1st floor. I took a pic of one set of stairs. I travel with a lot of stuff to lug in by myself so I was thrilled with my little room with easy access. It was wonderful. The bed was great. It has 2 very big full pillows and 2 somewhat thinner pillows but I travel with my own pillows so I didn't test them. They look good unless you need very flat or soft pillows. If so bring your own old flat goose down like I do. (:-) I took a LOT of pictures of everything. Especially the breakfast foods. There is no hot breakfast. Just YUMMY stuff. Breakfast is in the lounge and all the rooms are well marked when you walk around. Nobody is onsite. Everything has codes to unlock. You receive a very helpful text with everything you need to know. Keep your phone with you when you leave the room in case someone locks a door that's usually unlocked and you can't remember the code. The LOUNGE is easily found as you wander. If I lived near here I would call this a great place for a ROMANTIC GETAWAY. They even have a wine bottle opener in the lounge. And of course a 2 person jacuzzi can be quite romantic although it would also have been therapeutic for my old bones and muscles all by myself! There are old fashioned touches like DVD players in the rooms and DVD movies to borrow in the lounge. There are also some games and nice game tables and chairs to play games in the lounge. It's wonderful here. (:-) This place is LOVELY and I recommend it highly!!! If you find this review helpful please VOTE!

Charming Stay at the Heritage Inn - Twice in One Week!…read more We initially chose the Heritage Inn in Snowflake, AZ based on a Hotels.com search. It looked charming and was reasonably priced--and it more than lived up to our expectations. This is a delightful little inn where each room is uniquely decorated with its own color or theme. There is no on-site staff, but check-in is easy with a code provided, similar to many vacation rentals. Our rooms were tastefully decorated, and the beds were extremely comfortable. The guest lounge is modest but well-stocked with snack foods, which also serve as the continental breakfast. It's not fancy, but everything is high quality and thoughtfully presented. One great amenity is the Tesla destination charger. Just be sure to arrange in advance to have it turned on. During our first stay, I didn't ask ahead and couldn't find it, but the next morning the staff quickly responded and turned it on. On our return trip a week later, we booked again last minute. Even though the staff had gone home for the day, they still found someone to come back and activate the charger for us--outstanding customer service! We've now stayed in both the Red Roost and the Blue Denim rooms. Both are adorable, but we slightly preferred Blue Denim--it's downstairs, a bit roomier, and has a comfortable easy chair. The price difference is minimal and worth it, though we wouldn't hesitate to stay in any of the rooms. Conveniently located, the inn is right next door to Streets on Main, where we had a delicious meal. There's also a highly rated Mexican restaurant on the other side that we plan to try next time. We'll definitely stay here again!

Perfect cozy cabins resort for any type of getaway! Such a great location. This is a perfect place…read morefor short or long stays. Close to town for anything you might need. The accommodations were very comfortable and had everything we needed. We had a great time and will be back!

Wow!! They really made these so nice. Tucked into the forest with cozy cabins surrounded by trees…read moreyou feel like you're in the middle of nowhere, but you're really only 5 - 10 minutes from a grocery store and/or restaurants. It's the best of both worlds! We just held a small youth camp in a few of the two story cabins. It couldn't have been more perfect! The cabins were roomy and most everyone had a bed! Loved the full size kitchens. With the new renovations they really thought of everything. Would be the best to hold a family reunion there!