Booked a waste collection with Junk Bunk for a confirmed 1:00-2:00 PM slot and paid the agreed £130. On the day, the arrival time was pushed back again and again -- first to 3:00-4:00 PM, then 4:30-5:00 PM, then "not before 5:40 PM" -- and the team didn't actually turn up until around 7 PM, almost six hours after the booked time. I had travelled in specifically for this and lost the entire day waiting.
What made it worse was the communication. After a certain point the office simply stopped replying to my messages and didn't answer my call. When I asked for some goodwill for the wasted day, I was told £130 was already the lowest price and the request was then ignored.
To be fair, the two-man team that eventually arrived did the job and removed everything. But the reliability and customer service were genuinely poor -- constant delays, no straight answers, and being left in the dark for hours. Based on this I can't recommend them if you need a collection you can actually plan your day around. read more