Let's be real--no one wakes up excited to deal with a house full of stuff that needs to go. But if you have to do it, you're gonna want the Junken Monkeys crew on your team. After my brother passed away, I had a house full of ahem let's call it a robust collection of things that needed to be cleared out so I could begin sorting through the rest. Since I haven't lived in Scranton for over 20 years, I turned to a realtor friend for recommendations, and without hesitation, they said, "Call Junken Monkeys." Best. Advice. Ever. I reached out, got upfront pricing, and had a truck at the house the very next day. The team called me in the morning to confirm, showed up on time, and got to work like a well-oiled machine. They were quick, professional, and, pleasant while hauling away decades' worth of "treasures" that had definitely overstayed their welcome. But here's where they really went above and beyond: I needed not one, not two, but THREE trips in the same week. Every single time I called, they answered the phone (rare these days) and bent over backwards to get a truck out ASAP. By the third trip, I was calling at 11 AM hoping for a miracle, and Gavin and his crew showed up two hours later. TWO. HOURS. LATER. That's superhero-level response time. Shoutout to Brian, Daryl, Jacob, and Gavin, plus the entire crew who did all the heavy lifting (literally). You guys made a tough job easy, and I'll absolutely be calling you again when I'm ready to tackle round two. read more

Did not meet deadline. Tried to charge more money after agreed upon amount. Messy workers, spiteful and ill tempered owner.

Please avoid Junken Monkeys for junk removal. Nothing can replace what was lost, or the stress added during an already traumatic time with my mom's sudden death. But if this helps even one person avoid what we went through, it's worth sharing. My boyfriend and I had to clean out my mom's apartment. To ease my stress, he called Junken Monkeys for next-day removal. We were quoted $750, we were told to expect a crew between 2-4pm, and asked them to please text before arrival so we could let them into the locked building and locked apartment and escort them so that we could show them what to take, as well as grab two bags of sentimental keepsakes (some of which my mom had saved since my childhood for my future children) and confidential documents that we left to the side as well as some plants that they were not meant to take. There was very little communication. At 3:41pm, after asking for an update, my boyfriend was told by an employee that he "wasn't sure" when someone would get there and that another crew might come. We were understanding and stayed patient. We then spoke with Gavin and we were told, "I'm pretty sure someone already completed the job." Shocked, we went upstairs into the apartment to find everything gone--except a litter box. The owner, Brian, called us and admitted this was a massive mistake, apologized, and said his employees broke company policy by entering without authorization or the heads up that we asked for twice. He promised we wouldn't be charged. He sounded genuine, empathetic, and for a moment, we felt grateful that he took accountability and showed integrity. Despite being upset that these things were gone forever, I still felt that maybe this was all a sign from my mom to try to help us make her traumatic death as uncomplicated and stress-free as possible. This feeling was short-lived. The next day, Brian texted claiming they had "found" my mom's belongings, that we can pick them up at the warehouse, and that we "deserve a discount for our inconvenience" - $490 instead of $750. We pushed back about the price especially being 2.5 hours away with full--time jobs. He then threatened "to take us to the local magistrate" and stated "if you think the local magistrate is going to give a shit about some kid from Philly who lost a few things, you're out of your mind" among other disrespectful things. Wanting to avoid more stress, my boyfriend paid the $490 immediately and asked for the address of the warehouse to come on Tuesday. To make matters worse, after we had already paid and settled things, Brian sent my boyfriend another threatening late-night text just a few days later on Sunday after 10pm with a screenshot of someone else's poor Google review, accusing us of writing it. This text was sent while I was picking out an urn for my mom. Not the greatest timing! He wrote: "We have decided to get the rest of our money. We are going to magistrate Paul Ware on Monday which is tomorrow. See both of you there, we won't be bullied. We will be leaving reviews of you with the corporations you work at. It's social media, we all use it. See you in court within 30 days." I called him, told him my name, that I am the woman who just lost her mother, and that we did not even have time to be writing any Google reviews since we were in the middle of planning a funeral, and that I was confused why we were still being harassed when we already paid him & had plans to pick up my mom's belongings. Brian then stated "see you in 30 days," hung up, and blocked his number. When he drove 2.5 hours to pick up my mom's belongings the following Tuesday, as planned, they were not there. Associates claimed bags had been stolen outside the warehouse the night before and told him to call Gavin "to make things right," who had by then blocked his number too. In the end, many of my mom's sentimental items are gone forever, and we were manipulated and harassed by this company during one of the hardest weeks of my life. Complete lack of professionalism and empathy from the owner himself and I am still disgusted to this day. read more

We called to have a rental property cleaned out. They came out to give a quote within an hour and had the house cleaned out within 24 hours of us calling. They are fast, efficient and reasonably priced! read more

Internal members of this company do not talk to one another. Therefore, they showed up to move today with a dump truck instead of a moving truck. The owner refused to correct the situation and told us to move on! He also claimed they videoed the owners of the residence being rude to them. This did not happen at all!!!! There were several people there who witnessed the event. In fact the drivers themselves were trying to problem solve the situation. They even offered to go get tarps to wrap stuff in to put in the dump truck. However, this is not feasible or hygienic especially when moving a mattress. ***So beware, this company does not stand behind their service!!!! Instead they make you feel threatened by stating that they are videotaping taping you. That is an awful thing to do!!!! read more

Had appointment set with Junken Monkeys for between the hours 9-11 am , no one show up for appointment time they set , but called 3 hrs later read more

We recently hired Junken Monkeys to clear my deceased parents property in Mehoopany, Pa. We live out of state so we took the recommendation to use this company from a local realtor we are using to sell the property. After being told by their job foreman that the job was completed and paying over $3000 we were informed by a longtime neighbor that items that we paid to have removed still remain on the property. We contacted this company 4 times to complete the job they contracted to do for us but to date, almost a month later, the job hasn't been completed. We've given up expecting this company to complete the job. read more

Positive reviews led us to Junken Monkeys. We are happy to leave another positive review. The crew was so efficient and friendly. Communication was great. We were kept informed frequently about how soon they would be arriving. While they were figuring out the best way to get a large couch through a doorway, I heard one of the guys say, "there's a solution for every problem." That is the positive way they approach their jobs. We would happily use Junken Monkeys again. read more

I had a washer that needed to be removed. These guys were awesome and RELIABLE. It is very difficult to find a reliable and responsive hauling company here in Scranton unfortunately. These guys came out within 24 hours on time and did a clean-quick haul away with a coupon. Couldn't be happier. Again-RELIABLE and RESPONSIVE!!! read more

Friendly, professional, on-time, good price, gave me military discount. Price was much cheaper than 2 other businesses quoted me.

I was very pleased with the service and follow up of this company. The prices were reasonable and the guys that came to the house were very respectful. They did take a few things that I did not want to go to the junk pile, but the company replaced the items and even delivered them to the house. I am already recommening Junkin Monkees. read more

I received a quick response to my call and Greg and Ashley came out the next day. They were fantastic! Completely satisfied and plan to hire them again in the spring for additional removal. read more

I can not say enough positive things about junken monkeys. I called on Friday, and scheduled an appointment for ASAP They called me Saturday, said they had some time, and we're here 20 minutes later. I had a TON of stuff to go, and they moved it quickly and efficiently, in record time! All while being unbelievably kind. The owner is a literal dream to work with. If i could give 100 stars i would. Thankyou a million times! I will be calling back for future services !! read more

A few calls made, estimate given, price was more than fair, work scheduled, 1 week later- all done. They did everything they said they would, were fast, and easy to work with. I'll use them again and recommend to everyone. Hard-working, local guys. read more

I don't normally leave reviews but I have a hard time believing this is a five-star company. I made an appointment two weeks in advance. I was moving out of my apartment and needed furniture removed the day of. I called their office that morning they told me a crew would be coming out to remove the furniture and they never showed up. When I called back they apologized to me again and told me it must have been an issue with scheduling. Needless to say I called another company they came right out. read more

These guys were incredible! Scheduling was easy and they kept me informed of their ETA via text. They were so personable and enthusiastic about everything that I had for them to take-- even the stuff I added last minute. They worked well as a team and took care not to damage floors or walls while carrying things out to the truck. All of that and the rate was cheaper than I expected. I'd use them again in a heartbeat and I would recommend them to everyone and anyone. read more