When I brought my Dog to Dr. Slaton's hospital she was very sick. Diagnosed with cancer and…read morebattling days long GI troubles that turned to Pneumonia. It was an emergency and they were willing to take her in and treat her urgently without an appointment and despite having a very busy day. Dr. Slaton saw her right away and was honest with us about her condition at this point and recommended what was best. We decided to try hospitalization for the day and see if she would improve. It was a relief knowing she was finally receiving proper care. They treated her as best as they could and administered medications other hospitals we took her to all the days prior didn't bother offering. She unfortunately did not respond to the medications, she was already so ill. We brought her back first thing in the morning. Dr Slaton and his team made her last moments on earth peaceful for all of us. I am grateful to now know about this practice and will be bringing my future pets to see Dr. Slaton. I wish I had brought her to see him a week sooner (and not the other places I took her to.) I know things would have ended differently. -Thank you for taking such good care of our Pepper girl

I am normally someone who goes out of my way to leave kind reviews. I do not write this lightly,…read morebut I am genuinely horrified by the veterinary care my dog Emma received from Dr. Mendoza. Emma is my medical-alert dog and has been by my side through everything. What happened was not one questionable call. It was a repeated pattern of serious symptoms being dismissed, misdiagnosed, or inadequately treated. The most serious failure involved her limp. I brought Emma to Dr. Mendoza twice because she was limping. I specifically said it seemed unusual and that I believed something was wrong. At one appointment, I even said, "You know it is bad when a Golden Retriever is showing pain." He shrugged and made another comment about aging. No X-rays were taken. I scheduled a third follow-up before we left for our house in Idaho for the summer, but canceled because I had completely lost faith in his judgment after being dismissed twice. Unfortunately, I was right. Our Idaho veterinarian immediately ordered X-rays. They showed severe destruction of Emma's ulna near her elbow. So much bone has been destroyed that our veterinarian warned Emma is at significant risk of snapping her elbow. We are now testing whether the cause is cancer or a serious infection. This was not normal aging. Emma had a catastrophically damaged and profoundly painful bone. Basic imaging would have shown that something was terribly wrong. Instead, my sweet dog continued walking on it in horrific pain. This was not the only failure. Emma developed bright red, severely inflamed skin that was hot to the touch and clearly uncomfortable. Dr. Mendoza asked, "Have you tried giving her a bath?" Yes, my dog is bathed. Our Idaho veterinarian immediately noticed both the active inflammation and brown discoloration covering Emma's stomach. She explained that the brown areas were post-inflammatory hyperpigmentation, consistent with skin that had been chronically or repeatedly inflamed. The combination of hot, bright red skin and widespread pigment changes should have prompted concern. She prescribed MicoHex+Triz, and Emma was dramatically better within three days. Emma also had hair loss and irritation beneath her chin and along her lips. Dr. Mendoza told me it was likely a flat tumor. He discussed removing it, warned that Emma's jaw might look abnormal afterward, and said I might need a plastic surgeon to minimize the damage. Our Idaho veterinarian recognized it as a common moisture- and saliva-related problem consistent with lip-fold dermatitis. A medicated wipe began resolving it almost immediately. What had been presented as a possible tumor requiring potentially disfiguring surgery was treated as a common skin condition. Emma also had recurring ear infections that were not improving. I kept bringing her back because the odor and symptoms persisted. I was repeatedly given ear wash, but no medication that resolved the problem. Our Idaho veterinarian prescribed medicated treatment, and within days the smell was gone and her ears were clearly improving. These were not subjective disagreements. Her limp was dismissed as aging; X-rays showed catastrophic bone destruction and a risk of snapping her elbow. Her inflamed skin was reduced to whether she needed a bath; medication improved it within three days. Her ear infections persisted with ear wash alone; medicated treatment improved them within days. The supposed tumor began resolving with a medicated wipe. I do want to give Dr. Mendoza credit where it is due. He agreed to perform ovary-sparing spays on my female Golden Retrievers after discussing current breed-specific research concerning increased cancer risks associated with traditional spaying in female Goldens. I appreciated his willingness to consider updated research and provide a hormone-sparing option. But one informed decision does not outweigh what happened with Emma. I strongly support conservative veterinary medicine. I do not want unnecessary testing, excessive medication, or invasive treatment. But conservative care is not dismissive care. Taking an X-ray after two visits for an unexplained limp is basic care. Properly treating persistent ear infections is basic care. Investigating painful, hot, visibly inflamed skin is basic care. Emma has spent her life taking care of me. She deserved far better than to endure severe bone pain, chronic skin inflammation, itching, and recurring ear discomfort because her symptoms were repeatedly minimized or inadequately treated. This was not a small failure. It was a horrific failure of veterinary care. I would never entrust one of my animals to this practice again

We've gone to Oaks Urgent Vet twice now and both times had nothing but good things to say about our…read moreexperience. The space is very clean and comfortable, with calming sounds and enough space in the rooms. The staff is very professional and compassionate and responsive. The first time we went we saw Dr. Kohltfarber. He was very kind and explained what was going on in clear language, and answered all of our questions about how to care for our dog after leaving. The most recent time we went we saw Dr. Ferdowsian. She had to share some scary news with us but was so professional and down to earth that, even though I did feel a bit panicked, I was able to ask all of the questions I needed to and I left feeling hopeful about our dog's plan of care. She also contacted us after our visit to check in and was very compassionate and attentive with all of our concerns. Because of her quick findings at our most recent visit, we were able to get our dog scheduled for surgery at a specialty center that same week to have the issue resolved. Now our dog's quality of life is back to normal, and we couldn't be happier. They are also very clear about costs, including explaining all of our options for diagnostics and treatment. We felt their costs were fair too. We never felt confused or lost, even when we brought our dog in for a more complex problem. If your pet has an emergency I would absolutely recommend them.

No one wants to go to a veterinary urgent care…read more Overall, we had a good experience here. Our boy Atticus was having problems urinating. The staff at Oaks Veterinary were very kind to us and sat us in a semiprivate room up front while Dr. Jimenez did some tests on our kitten (he's 12, but he'll always be our kitten). The diagnosis was Feline Idiopathic Cystitis and we were sent home with a variety of medicines, some cans of prescription urinary care food, and orders to follow up with our primary vet in about a week for more tests. Everything was pretty pricey at $1700, so I appreciated that they gave us the cans of food for free (which our primary vet didn't do when we eventually followed up). They also sent the records over to our primary vet, which I appreciated. I had to follow up with the office staff about getting copies of the records for myself and, when I reached out with concern about how long it should be taking Atticus to recover, it took about 5 days to get back to me. Those are the only reasons it's not 5 stars. Lots of parking and food places nearby if you need to wait.

Fantastic experience with the doctor and staff. Very kind and thorough…read more Even though we only live in Malibu 5 months a year, the staff is great with communicating with our other vets in other locations.

update! He is trying to pretend like he did nothing wrong over the phone and then now he He now has…read morefake Instagram accounts sending me harassing messages ( all have the same name and profile picture) that are claiming to be his patients! Like are you crazy? I'll be documenting all of this don't worry... here's just one of the messages I received! It's probably him lmao DR LUPO KILLED MY DOG! DO NOT GO HERE FOR ANY REASON!!! The only reason he doesn't have a bunch of one star reviews is because they either get them taken down or only will refund the patient if they take down their Yelp review so they usually remove it to get the money back, I don't care about the money... I would recommend finding a different location to take your animal