Charges your card and then doesn't provide answers beyond what I had done myself already. Waste of time and money.

I would give zero stars if I could. This site is a total scam. A $5 answer charge turns into a $65 subscription fee. Thankfully my bank caught this and alerted me. Stay well away, a total scam and ripoff. read more

This service is a scam, they tell you it will cost $5, but when you agree to the $5 charge, then they charge you a monthly membership fee, which is between $45 to $75, and then you must go in and cancel this charge or it will continue. I called them to get a refund but was denied, as they told me I needed to have a membership before I can get a questioned answered. The will NOT give you a refund, avoid this service at all cost, and it will cost you!! read more

If I could put 0 stars I would. It is not clear that you are signing up for a recurring membership as if contacting for a single question would ever need a membership. the next month hadn't even started the payment was pending and they refused to give my money back and the customer service was awful. read more

#Original Problem - The original problem was that I needed to make a TV screen adjustment and was missing the remote control to make setup adjustments. Buttons on the back of TV did not support entering setup mode. #1 - The first advice from JustAnswer would have caused several new issues and maybe fix the original issue by hard reset TV back to factory. #2 - The second advice from JustAnswer was how to purchase a replacement remote control. #Google - I could not find a solution via Google search. #Myself - I did figure out how to correct the problem with a USB keyboard plugged into the TV. Special key presses were needed that did not appear in the Google search (shift+F10)(same as mouse right click). Then utilize the arrow keys to navigate the setup functions. #Comment1 - Not worth the JustAnswer charge $$$. #Comment2 - JustAnswer technicians took a lot of time to come up with their poor answers. On my end it was mostly Crickets! #Comment3 - Be careful! They will auto sign you up for monthly charges. They will not disclose this up front and it's hidden and barely legal. #Comment4 - Look at the reviews in Trustpilot. 9% of the reviews have only 1 star. Majority of complaints are due to the hidden auto-signup with monthly charges (Comment3). read more

They charged me even after I canceled my subscription by somehow re-activating my account. My bank even sent my a 'suspicious activity' email, however the charge hadn't reflected yet. It seems they have found a way to re-activate your subscription even after you cancel it just so they can charge you one final time and then after the 2nd time of "cancelling" your subscription, they send an email and text to make it seem official. Scam artists. read more

"It will cost you $5.00 for an answer and this is refundable." Then a $48.00 annual fee? I think I'm now forewarned. My problem was a password protected external drive for which I forgot the password. Seagate sent me to Just Answer when the problem is immediately soluable by erasing the drive. I figured it out after paying this unrealistic price and they hold to their membership fee whether or not I understood I was joining for one issue. I was never told I'd agreed to a membership fee. If so, they pull this off in fine print when someone is in need of a simple answer. This is a HORRIBLE way to do business! And, let's be clear this annual fee is actually charged monthly! So glad I saw it on my credit card and questioned it! Horrible business model. read more

It should be clear how to charge and subscribe for a consultation. I wouldn't be surprised if it misled a lot of people into paying.

The $5 dollar charge magically turned into a $35 charge with recurrent monthly charges. I never sinned up for ongoung charges however I suppose there was some fine print somewhere? But enrolling one time customers into a reoccurring monthly subscription without their permission is bullshit. And it isn't borderline criminal activity, it is blatantly criminal. Not cool at all. Very disappointed. read more

https://www.justanswer.com Advertised to connect you with an expert to help with a question or understanding. Ask question, they connect, have Multiple experts so they connect & one calls. pay for that multiple memberships you can subscribe to: for monthly fee Veterinarians 55.00 Doctors 55.00 Lawyers 79.00 Technicians 66.00 Mechanics 47.00 Tutors 125.00 If you do not choose one, they will bill you monthly anyway, have no idea how they choose I was billed 66.00. Called to ask for what subscription, I spoke to an expert & paid for that. Do not get caught read more

JustAnswer - Financial Advising Near Me

This is a con-game program that automatically signs you up as a subscription and then charges you even though you asked to cancel. The technical electrical question that I asked about, and got charged for, was about an electrical appliance wiring and was answered by some guy that know almost nothing about that appliance and was of no help whatsoever. I got charged for six months before I realized that it never got cancelled. I am disappointed to find that this con is based out of Ukraine. I am a major supporter of Ukraine and have done Christmas donations to them through their Ukraine24 website. I have yet to do that this year. This should not influence me; but....... read more

Complete and utter fraudulent company. I contacted them for vet advice since it was a weekend and couldn't contact my regular vet. They asked for $5, which I thought was more than reasonable. Never any mention of it being a recurring fee. However, they FRAUDULENTLY charge your card $47 instantly and they keep doing it every month. I called my bank to dispute the charge. Funny how RIGHT after I did that, I get a text from JustAnswer saying "Thank you for your subscription, blah blah." So, I had to cancel the card so they can't use it again (PITA). I'm still out $47 times twice. Ya, I'm sure that is just to cover their butts so they can claim that you agreed to this. By the way, it's not even worth the $5 because they LITERALLY just google and then copy/paste. DO NOT USE THIS COMPANY. They need to be shut down for fraudulent business practices. read more

Total scammers do not use. Took $65.00 from my bank account 4 times when you put in your card # is says 'declined try again" but they're still taking it out!!!! got notice from by bank fraudulent! had to get a new bank card ALL CHARGES CANCELED friggin hassle! do not use them for anything MORE TO SAY! INTUIT TURBO TAX EXPERTS (AI BOTS) SENT ME THIS LINK! BOY AM I PISSED AT THEM! HERE'S HIS PICTURE FOR ALL TO SEE! read more

JustAnswer - SCAMMER - Financial Advising Near Me

I thought I was paying a $5 fee and was charged $65. The $5 fee said it was refundable. After chatting with the JustAnswer online. I was told over and over that they will not issue a refund. The guy I talked to was insistent that their website is clear about the monthly "membership." After looking at reviews, I am not the first person to be surprised by the charge. BE AWARE THAT YOU WILL BE CHARGE AN UNREFUNDABLE MONTHLY CHARGE! read more

This is a company that not only has poor service, but also is fraudulent. I received, today, a charge for $55. I called, and my "membership" (I was not aware I had a membership) was CANCELLED, in FEBRUARY. When I finally spoke to a human, I was told I had TWO memberships. All is now supposedly cancelled, however, they will not give me a refund. I never knew I had a membership, let alone two. Beware ... and, stay away from this company. They will suddenly take funds that hadn't been seen previously. Hopefully, the poor ratings will shut them down. read more

Scammers, predators, deceptive tactics...so many ways to describe this shady business. I called for a veterinary emergency while waiting for my vet to call me back and paid for what I thought was a one-time fee. That "fee" was a $5, $10 and $35 to just be told "to go to my vet". I did not read any fine print or realize I was being enrolled in a $35 monthly membership and did not see for 11 months and $350 later. This type of business should be illegal. They did agree to credit for 90 days but that was only after I told them I would be reporting them to the BBB which has 7719 complaints!! read more

This website is a scam. They pretended to be an online vet. I signed up to save money from going to a real vet. I thought I was getting an online vet, just like I see an online doctor. All they did was share information on how to care for my bearded dragon that can be easily googled and they suggested that I take my bearded dragon to a real vet. Save your $60. Either google what you are looking for or go see a real human. Do NOT use Just Answer. read more

I have in writing that an appraisal would cost $5. They actually charge you $5 and then sign you up for a $55 monthly membership, immediately charged to your card. It's unethical and deceptive, and it should be illegal. They have more than 8,000 complaints with the Better Business Bureau, and I can't believe they haven't been shut down yet. Look at their BBB website and see how many people have filed a complaint about the exact same thing. read more

JustAnswer - Financial Advising Near Me

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Very poor service. The attorney I spoke to was condescending and was in hurry to close the conversation. It is not worth the money spent.

I signed up last year and got good legal advice. I cancelled my membership as I no longer used. I signed up again April 2025. They created a completely new account using same email address. It was messed up. The answers I got to my question were not adequate and I researched and received a different answer. I wonder if they even have experts researching questions. I cancelled during the trial period but they continued to charge me. Stay away from Just Answer!! read more

For the Veterinarian request. They said that they would have a Vet call me. Several hours later, still no call. I requested a refund for the full amount. They charged me $5 and then $38. They refunded the $38 but not the $5. When I asked to cancel so that there were no future charges, they replied that "Rest assured that your recent membership charge has been refunded." But nothing to mention any future charges or that there was no refund for the $5 charge which I received no help from them at all. Zero Zip Zilch. Nada. Seriously questionable ethical standards for this company. I never spoke with a real person, only a bot. I am waiting to see if they charge me again next month. read more

I used just answer long conversations then find out for technical help I got charged $40. Then no response for 25 minutes. Tried to contact them again. They wanted more money to sign in. I explained i already paid. After I gave up they wanted to help. But could not contact them. Total scam. They bury good reviews they nake themselves. Thank you AI. read more

They said they could answer a question for just $5. Okay, sounds good. The $5 charge got declined and I find they charged $65 and set me with a renewing subscription. All this and they were supposed to call me, never did. Reached out on their Customer Care and got hung up on twice. Also found another charge on C.C. for another $65 on the same day/same time from Home-Repair. Ended up canceling my card due to fraudulent charges. I called with a fraud question and got taken! Avoid this site like the plague!!! read more

Terrible business. One star is too much. I made a mistake looking to the computer for an answer, and as a result, I was charged $5, and unbeknownst to me, they opened an account in my name and began charging me $55/month. I had to block the business on my credit card in addition to cancelling the account, which I did not know was opened in my name, just to be certain they did not get any more money. For those who did not know, and I did not know --- There is a putative class action, alleging that JustAnswer violated the Electronic Funds Transfer Act, 15 U.S.C. § 1693 et seq., and California's and other states' consumer protection laws by enrolling them in the monthly subscription service without their consent and making cancellation difficult. I hope the plaintiff wins because this is exactly what happened to me. read more

I purchased gas range from Howard's Appliance for my family. The top grates immediately scratched the stainless steel. I call Howard's and was referred to JustAnswer. I did speak to a man and he did recommend a few things. I was never told I had Okayed a membership. I didn't notice on my credit card bill that they were charging me monthly for a membership. Everyone Be Ware they start charging you $28 monthly. read more

I was charged for a membership that was canceled. When I called the 800 number, the representative was rude. I called back 3 times, and I felt like I was speaking to the same person. They all refused to let me speak to a supervisor. When I told the last representative that I was going to file a complaint with the BBB, she stated that they have an A+ rating with the BBB. They have a B+ rating anyway. read more

Update on Justanswer. They finally refunded the money they had doubled billed me for. The did the right thing. I would refer anyone that needs a quick answer to their pet problems. read more

I used the service once and was unaware that by doing that I had signed up for a membership. There is no clear statement letting one know you have just signed up for a 65.00 dollar a month membership. They are crooks!! They are dishonest and they laugh all the way to the bank with your money. read more

This company will scam you into buying a $5.00 charge on your credit card claiming that they can help you with an IT question but what they really do is sign you up for a membership that you are not told about for an additional $48. I asked upfront if they were related to PlayStation who I was originally calling and somehow the call got diverted to them. They did tell me they were an IT support service however I thought they were associated with PlayStation, I had to cancel my credit card and put in a fraudulent report to get them to remove the charge. I never even got to talk to anyone regarding help services. All they cared about was getting my charge card . Buyer beware!!!! read more

My keyboard was jammed on my new Lenovo laptop. After I tried many websites I paid $70.00 to Just Answer to ask how to release it. They had me try a few key combinations and then said the computer was faulty and should be returned. Then I went to the Best Buy Geek Squad who took one minute to fix it at no charge. This Just Answer technician knew nothing and they simply stole my $70.00. Then I knew i needed to cancel my membership so they didn't steal any more of my money and they didn't make that easy. In fact i keep checking my credit card activity to be sure they don't try to put through any more charges. I would certainly avoid using this service. read more

While I thought I was paying a $5 fee, it unexpectantly turned into a $70 charge, $65 was ongoing. I cancelled immediately and asked for a full refund which was denied. This is apparently an ongoing complaint based on previous reviews. Wish I would have checked them before I got involved in this service. Highly unethical and a serious deception. I am both shocked and seriously unhappy. What a disgusting ripoff that I cannot afford. read more

I called Just Answer to ask a question about the electrical in my RV. The customer service told me that there would be a $5 fee to put me in contact with an RV electrical specialist and that was the extent of the conversation other than giving credit card info. i noticed today that they signed me up for a $35 a month membership which was not disclosed to me by the customer service person. I went back and saw that a follow up email was sent that disclosed that information. So I paid $75 for one question and was charged $35 a month for not using the service again. WHAT A SCAM! This should be illegal. Luckily I caught it the very next month when they charged my card. This service is not up front with their fees. If you don't read the follow up email you will continue paying for nothing. I had to give it a star to post. disregard the star. read more

tldr; I found the phone number to cancel in case anyone has this same issue. The phone number for Just Ask is 18009846742. Press 2 for main menu. An AI will ask what you need, just say refund. "why" Cause you're a shitty company with shitty lawyers, refund now 2 seconds later "A refund has been processed blah blah blah LMAO Now, for my experience; Excuse my sailor language but I am in fact a sailor so fuck it, I couldn't NOT cuss when describing this piece of shit company... Wow, this fucking company. Shady af, lure you in with needing your credit card to enroll with $1 dollar, then they directly connect you with some sleazy, lazy, rude, incompetent, asshole and then charge you $65.00. Ok, you got me, fine, I'll request a refund....Good luck getting customer service using their provided "Online Chat" option. Don't even try, just call 1800-984-6742 option 2 and tell them to go fuck themselves :) The online help option asks you to login, then just spits you back out at the contact us page. After calling she'll respond "please let us know why you'd like a refund" straight up what I just said above and she came back 5 seconds later and said my refund was processed. I'm assuming this efficient refund system is to avoid class-action lawsuits or FTC trouble. So at the very least, don't despair, just call 18009846742 option 2 and tell them how you really feel (it was cathartic even if it was a cheap AI). Somebody needs to maybe DOS this company? read more

This is fraugelent business. I newer subscribe to this service. But they somehow received my card information and charge over $400 to my card. I can't cancel membership to stop payment because I don't have account with them. read more

This company unknowingly enrolled me is a $38 per month program. I have asked for a refund extending back to July 2024 and want everyone to know how underhanded this process was in my opinion. I am usually very careful about these things and only discovered it when reviewing my credit card statement. Although $380 is not a significant amount of money I will pursue this company until I get a full refund. Please DO NOT ever use JustAnswer. read more

I was told that justanswer would charge me a $1 refundable fee to answer a readers digest subscription question and ask they told me was to email readers digest which was on the same page as the chat I entered to be told to go to just answer. Then justanswer charged me $55 for the phone call and no one can get that refunded back to me. That is a scam charge and while they acknowledge the 'mistake' no one can refund it read more

I tried to ask a question about 3 coins: 2 nickels and a penny, It was indicated that I would pay $5.00, I was taken to a form to fill out and suddenly they changed the price to $70.00, I exited the page but a few hours later I found that they had charged me $70.00 without my knowledge or authorization. My bank called me to let me know this, they declined the charge. So, someone hacked me somehow, and if my bank had not had my back Just Answer would have stolen $70.00 from me. read more

I only wish I had reviewed Just Answer here on Yelp before using. TERRIBLE, in every aspect. They ask for a $5 first time joining fee and don't highlight the $65 /month recurring charge. I was online with them for one day and one question. When I requested a refund they refused, DO NOT USE THIS SERVICE. I read more

worst！ They pretend to be the customer service of the shopping platform to help you solve the problem. In fact, I don't need any technical advice from them. Pure deception. Stay away from them. read more

Total scam. They get your credit card for one question then start taking a monthly fee without your permission.