Scheduling an appointment was professional. Easy ability to drop the car off early and leave it safely locked up in their gated area. Service was done as expected and on time. Every aspect dealing with JW Auto Care was a breeze and kudos for the bonus flower upon checkout. Will return. read more

My brother took his car in for service in early April for what was supposed to be a routine oil change. We never used this auto shop before, and decided to give it a try after getting a flyer in our mailbox. Sadly, these guys not only want to upsell on services you don't strictly need, we were also lied to about some of the services they claimed were needed on the vehicle. For one example, they noted that the brake fluid was dirty and needed to be changed out for a few hundred dollars. I called BS on it and suggested to my brother we hold off on the service. The following week, I had my brother take the vehicle to a mechanic I trust to get a second opinion and, guess what, the brake fluid had a mere 10 PPM of copper when it was measured out. You can have a value up to 50 before you need to consider a brake fluid flush and replacement. If you care about money and honest service, avoid this shop. read more

I started by calling around to 4 local shops asking about brakes. All the shops were all between 500-600 dollars for brakes and rotors which I needed. I chose JW because they had a pickup/drop-off service which helped manage my schedule that day. Around 30 minutes after I was dropped off at my residence I got a call saying I NEEDED calipers. I was reassured on multiple phone calls that they were necessary for safety reasons. My car was safe when I showed up and taking me to work every day that week. JW insisted they were necessary and my bill went from 500-600 to 1600. A gross upsell and overcharge 1600 for calipers brakes and rotors for the front end only. I am new to the area and maybe this is a going rate for what I got but it seems to be 500$+ more than my previous mechanic in Wisconsin. Seems like slimey, upsell, commission based bullshit. As someone who's worked in skilled labor service industries it's taught and practiced by many businesses. Some companies will serve their customers as best they can and some companies will serve their suppliers the best they can, always over assessing and overcharging. This company is 100% about their bottom line in my eyes. 0 integrity they will never work on a vehicle of mine again. Note. I paid the full price and didn't throw a tantrum in the office because that's beneath me, even if I don't drive a Mercedes. read more

If I could leave 0 stars I would. I had a Kia Soul with 151k miles on it trying to get some work done. They came HIGHLY RECOMMENDED from a long term client of mine. I had my car at a Kia dealership and was quoted $2300 for all the work I needed. I didn't want to put that much money into this older car. I called JW auto care. Told them exactly what my care needed done since the dealership sent me everything. They said they could do the job for $1300 plus a 35% off discount and said the job would be done in 2-4 days max. GREAT. Got my car to them asap. This job turned into $3,900 dollars. No discount. Picked up my car about 9 days later. Drive 8 minutes down the road and my car battery dies in a parking lot with new warning lights on. (They worked on and replaced my battery amongst other things.) I called and texted them to get my car back to them. Manager (Ryan) that I was working with disappears when I come back to the shop and was no where to be found meanwhile I saw him walk in... I didn't know what to do, or how long my car was going to be there... on top of this, another guy at the front (can't remember his name) got rude with me. I asked him if I leave my keys up here with him? He said "Ya I want everyone in the city to leave their keys with me".... Uhhh ok. I Left. Came back a couple days later and had to pay another $250 for another new battery...? It was their mistake?! I will NEVER be back. $4,200 dollars later. They still recommended another $3k in repairs on steering wheel and god knows what else. KBB on my car is in basically perfect condition $3,800. Didn't know but shops are required to tell you when the repairs outweigh the value of the car (never happened). This place is a freaking joke. RUN. I should have listened to the other recent bad reviews. I'm now selling the red Kia to carvana for freaking parts now. STILL had to buy a new car. I learned the freaking hard way. Hopefully you don't. read more

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If you want to be excessively overcharged for parts and labor then this is definitely your place. Don't they know that because of the Internet people know how much things should cost? Won't be coming back. read more

First review I have ever left but my experience here has been dragging on my mood for months. brought my car in for a full inspection I ended up paying 400$ to get my windshield wiped and an incorrect diagnosis. was told I needed my entire breaking system replaced and quoted a few thousand on top of the 400 to get it repaired. Long story short I took my car down the street, got another inspection done for under 50$ and found that a leak in my head gasket was the real issue. 0 stars from me, I'm begging all reading do not let this place scam you read more

Brought my truck in because the check engine light came on. They did great doing the full inspection and letting me know what was needed. Told them to go ahead and do everything that was needed. I picked up my truck and they ensured me it was good to go. $5k and 1 day later the check engine light was back on. They were accommodating and willing to take another look at no charge, picked it up the following day and they once again ensured it was good to go. Ended up having to take it back a third time to fix a boost leak which was the same reason I had to take it in the second time. They still managed to get it wrong the third time around... there was no discount or credit offered for the inconvenience of having to make 3 trips when it should have been done right the first time. read more

Outstanding service! Did a PPI for a vehicle I'm buying from across the country. Made me feel secure in buying a vehicle sight-unseen and gave me peace of mind. They talked me through everything, and everyone I interacted with was professional and kind. Great business read more

Where do I begin..I bought a 2022 Jeep Wrangler in April this year with 30,000 miles, 4,000 miles and some off-roading later a noise could be heard from the front driver side. A few knowledgeable friends and friendly motorists mentioned it could be; bearings, belt, more serious, etc. Being new to the area I googled shops with good reviews and Jeep specialty. JW auto popped up and they were more than accommodating to get my vehicle to their location. After my inspection they informed me that the issue was the alternator, a $2,500 part as it's an etorque hybrid. A mopar look up let me know this part is $1,600 online. I offered to purchase the part and bring it in, which they stated was not their policy, understandable. I found a shop that would, and purchased the alternator. I called JW auto and asked to pick my vehicle up before the weekend which seemed to perturb the woman at the front desk. She made arrangements for my keys to be in a lock box and vehicle sitting out front. Fast forward to picking up the jeep...what jeep? There was a very nice 2025 sitting where they said mine would be, lock box opened up and someone else's property unlocked. I went around to an open shop bay where the owner was on the phone asking one of his mechanics why my jeep was in his bay with the hood up asking if it's "good to go". I'm already concerned about the organization of this shop, now I'm questioning the diagnosis. Chapter two: I take my jeep to another shop (willing to put in an alternator I bring) the following weekend. They install my brand new alternator with the same noise sounding from the front left. They asked me where I got my diagnosis from..when I said JW Auto, unfortunately others share my same experience. I was told that a half way experienced mechanic can tell when a noise is coming from the alternator vs. the idler pulley bearings, a $78 dollar part that this 2nd shop graciously ordered and installed free of charge. I paid in total $2,600 and have a perfectly good alternator in my garage when I could have spent less than $400 thanks to JW Auto. All the while they were eagerly texting me about returning to fix the alternator, promising discounts and loaner vehicles, don't fall for it. They would have fixed that idler pulley and charged me $2,500 for an alternator. I don't know how Johnny thinks you retain or have repeat business, but it's not by being a crook read more

Sheesh. What a bummer. I loved this place, was my go to place. Sent lots of people here. And looks like I'm going to take my business elsewhere. I went to drop my car off this morning and they said that if I don't have an appointment they can't work on my car. Mind you, I'm here for an oil change and I have another vehicle to drive so I have zero concern regarding how long it takes. But I guess they can't do an oil change anytime in the next 7 days. Congrats on being busy but maybe work on your customer service with repeat customers. read more

RIPOFF!! Avoid this mechanic shop!!! They will overcharge on labor and charge you miscellaneous shop fees. In April of 2023, the power seats on my Chevy Suburban were failing. So I searched Yelp and found this shop based off of the five star reviews. I dropped off the vehicle and within a day or so I would told the following: the switch that controls the power seat function was faulty. The employee told he had order a replacement and he said "it will be one hour of labor for the install of the new switch." for one switch/seat. Where I was raised, if someone tells you one hour of labor, it will take one hour of labor. Fast forward: I only had them fix one seat (not both). I paid $468.68. $339.66 for labor and the rest was "parts", tax, etc. Fast forward a few days later: I could afford to pay to fix the second seat so I did it myself. I bought the power seat switch online. I went to install it and it only took me 6 minutes!!!!! No special tools. No calibration. Just take off the old one and plug in the new one. Why did this shop charge me $169.83 for one hour of labor for something that took me 6 minutes to do? Obviously, I was ripped off. Further scrutiny of my invoice receipt showed I was charged another $169.83 for "troubleshooting". Also, the power seat switch they charged me $106.85 for, I paid $22 for online. I am sure the owner will have a clever response to this. Maybe he will say "we charge based on a labor guide and predetermined rate" for different types of fixes. Here is my response: don't take money from hard working people. At the end of the day, charge customers a fair price for fair work. I work two jobs and am trying to provide for my family. Mr. Welker, stop overcharging your customers on labor, and parts markup and miscellaneous "shop" fees that I didn't authorize. read more

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I must be one of the unfortunate few to have a bad experience here. I came in because my AC wasn't blowing cold. I thought they'd tell me what was wrong with it before charging anything. Just to "find a leak" cost me nearly $300, and that didn't fix the problem. What they claim was the cause of the issue was entirely wrong. They said I needed to replace my "HVAC condenser assembly" and it would cost $1700. I could tell something was up so I went to a different mechanic that I know is trust worthy and it ended up just being a hose that needed replacing for about the 1/6th of the price. My AC works great now and I didn't have to spend a month's rent on it. You are literally better off going to the dealership. At least at Honda they tell you what's wrong with your car before doing something and then charging you. When confronted, they even admitted they were wrong about their diagnosis! Tried to dispute the charge but be warned, the slip you sign when they take your car means they can seemingly charge you whatever. They clearly value their $300 more than doing the right thing read more

Stumbled on JW Auto Care just on convenience of their location to where I live, but I was so impressed by them. Right from the beginning their customer service was top notch, timely and clear communication on what services they recommended, including transparent (and reasonable) pricing, and just really friendly, genuine interactions. These are the types of businesses that you just don't come by often anymore. They even left a flower on my dashboard, which was such a nice touch! I highly recommend JW Auto Care - from start to finish, I had a positive customer experience, and I will definitely be back for future car needs. read more

JW Auto Care - Auto Repair Near Me - Scottsdale, Arizona

This has got to be the most thorough & friendly shop in town! Super service, easy access, loaner vehicles & well run. Referral perks & discount bucks (coupons) handed to me when I picked up my truck. The A/C is blowing cold again. Thank you Kathleen & Mr. Walker read more

I was hoping I finally found a great place, Pd $750 for as all around service check, I was there because my check engine light was on and needed to pass inspection. They then got another $1500 for must have work. My fault. Check engine light was out until I pulled out of the driveway and then it went back on. No way I was going back. read more

NOT the Review I would like to have left, but these are the Facts... I recently checked out Several Auto Repair Shops in the area of S. Scottsdale, I found this to be quite a Trying experience, as having been an ASE Certified Master Auto Tech since 1977, I've Always done my Own repairs and trust Few others, however, Time takes it's toll, and Now over 70, and without a shop, I'm No Longer 'up to' doing Heavy Line Repairs, so I needed to find a Good Technician. I Google searched, read Reviews, and Then went to Visit, In Person, each of the shops I thought Might be suitable... Then it was time to get Estimates for the repairs I wanted... HIGH (Dealer) LOW (grunge shop) and in between, with most of them Close. Sadly, my First experience Wasn't so good... I was impatient, and apparently I Chose Wrong. Because scheduling/ timing was right, I chose JW Auto Care, where I took Mom's Highlander to have an axle replaced. Shortly after Jim called me to pick up my vehicle, he called back to tell me the car wouldn't start, that they'd have to check it out in the morning. I went there right away anyway, and sure enough, it wouldn't start, some trouble with the shifter... and I could tell someone had removed a trim bezel to inspect it, because there was a foam insulator exposed that wasn't before. I was told Good News, I can give you a ride home! NO, I Require a Vehicle...one of your Loaner cars. (Mom is near 92, and ready transportation is a Must). I went Back there First Thing the next day to find they found the problem to be a bad shifter Cable Bushing, for which Jim (with Patrick's help) estimated the charge to repair would be another $200 (hour minimum) on top of the $500 I'd already committed to paying for having an axle replaced, (Not a problem, the car needed the axle, I Wanted the axle replaced and repair price was in line with other shops). Needless to say, I took my vehicle home and replaced the shifter cable bushing myself. Granted, things break All the time, (moreso with rough handling), (how long could it have lasted with just 2 seniors driving?), this just happened to happen on Their watch, (I Might have paid Half, had that been offered as an option). The Worst part is that I was Lied to about them Not Knowing What the problem was, Jim's 'story' changed a couple of times from when he called me to when I took my vehicle home... another reason I Won't go back... vehicle was driven off property by Non-tech to Car Wash, (which I did Not authorize). Test Driving by a Tech, is Totally understandable, expected, and acceptable. Before you think I might be too 'picky'... Consider this: Estimates, (by them), for Future repairs were $6600... Most of which I was agreeable to, and were recommendations I would have made, save the unnecessary diagnostics charges, because Ray Charles could tell where the oil leak is coming from, and so could I, so no need for "Clean engine, put dye in the oil and return for further inspection (for $130)" Just to find that indeed the Cam Covers are leaking and require replaced, and at near 100,000 miles, a Tune-Up, (Spark Plugs and Fuel Injector Service) is Also recommended in the Near future, (and ought to be done at same time as Cover Seals). Patrick was the Tech who worked on my vehicle, I didn't have much chance to speak with him, but he seemed to be a seasoned and knowledgeable tech, I believe he did His part ok, but the rest? Not so much... Jonny, the owner didn't have much to say when I picked up the car, what could he say? He was noticeably embarrassed by his people. He Did give me a nice Box 'o Mints though.(eyeroll) We received a $25 discount for First-time customers And with my paid bill, a $10 Coupon for Future Repairs, which I Highly Doubt I'll require. It's Amazing How Much a $10 bushing can end up costing, isn't it? To their credit, I Will also add that Ryan, Service Mgr, who misquoted the price of repairs Stuck to his Word, and Did Not change his estimate of charges... That's integrity, Thank You Ryan. Also to their credit, No One tried to Sell me on Replacing the cable, which some might do...($350 + Labor for that Highlander). Be Careful Out There read more

I took my car to JW Auto for a relatively straightforward issue. I estimated the job would take at most one hour labor, but whenI received the bill, he noticed that they had charged me for several more hours of labor and miscellaneous shop fees which I never authorized. I know JW Auto overcharged me by billing for unnecessary additional hours of labor, leading to a lack of trust. I won't be coming back....... read more

I have a 2001 Pontiac Grand Prix with about 82,000 miles on it. Needless to say, when you have an old car, things break. It blew a head gasket. I have taken my car to JW Auto Care for other mechanical problems with my car and they do a wonderful job! They are very thorough and professional. And very friendly. They have gone above and beyond for me both times I have had my car there. I highly recommend them if you are looking for a top mechanic to work on your car. Unfortunately, even though I have Car Shield, my bill was high because I had been driving my car with this problem for some time and I did not realize something was wrong. So I did more damage to my engine. But to me the money was totally worth it because they just do an excellent job! read more

Always great and trustworthy service! my go-to guys for everything from routine maintenance to sudden emergencies.

Absolute rip off. Avoid this place. I used them and felt taken advantage of and decided to take his car to a different, more reputable shop for a proper diagnosis and repair. This experience left me out of pocket and with a loss of trust in JW Auto Care. read more

I brought my 4Runner in to have some things checked out, the front end suspension, an oil leak, brakes and a/c. They did work on all of them and brought them up to standards. Everything that they work on was done professionally and right. I would definitely bring my vehicle back to them and refer them to others. All the people working there were very professional and friendly. Thanks read more

This is a long overdue review but JW auto care is amazing! I always get my oil change here and other car needs. They really take care of your car and are honest in what needs to be done and what could wait. I never feel pressured or uncertain in what they're explaining to me when I pick up my car and they're reviewing the bill and repairs with me. I'm very grateful for all the workers here! read more

Great family business and fair. The customer service is awesome. I would definitely be bringing my cars back.

A great place to go for auto repair. Friendly service, and very knowledgeable! I highly recommend you give them a try. They did a great job on my work van fixing things the dealer messed up. I have been back to JW for all my services since. read more

JW Auto Care - Auto Repair Near Me - Scottsdale, Arizona

This is by far the best experience I've had when it comes to auto care! Thank you to everyone and their hard work, it doesn't go unnoticed. Thank you Ryan and David for the the excellent service, I'll always recommend JW Auto Care, you guys are truly the best! read more

JW Auto Care - This would make anyone's day :) Thanks guys!! - Auto Repair Near Me - Scottsdale, Arizona

Best in town for regular service for new and old cars. My family has been bringing our cars to JW for almost a decade. They always provide comprehensive reports with each oil change, give honest quotes and refer any under warranty work to dealership. read more

First, I made an appointment a WEEK in advance.. i drop off the car they quoted me 3 hours.. I called back 4 hours later and no one had a clue what was going on with my car still. I called in the morning saying its been 24 hours. So i get there and my car is still not even LOOKED at.. and the guy just gives me my keys and walks away. Not one phone call from them saying "i didnt get to your car today" The owner Johnny saids his motto is "exception customer service" but he would not do anything for me when he admitted fault. If you look at the other review past 2 months they been terrible.. people dont want to work for this company anymore because of the owner and mangement.. Most Importanly, he wants me to still bring in my car to get it fix and he still wants to CHARGE me for it. wasting another 24 hours... TERRIBLE COMPANY read more

From start to finish, this was one of my most positive experiences ever! JW Auto Care truly does care about autos and their drivers. Everyone working there is friendly, knowledgeable and professional. They were more than accommodating- getting my car serviced quickly, giving me rides to and from their shop, and even providing little extras like a thank-you gift. I felt as ease and respected with their service and knew they cared about me as a customer. I've already begun spreading the word- JW stands for "Just Wonderful" experience for me and my car! read more

Wow. I have never experienced the level of customer service this place offers. Auto Repair shops make me very uncomfortable, but they did a great job of walking me through the process in a simple way and easing my nerves. The communication was amazing. Shortly after I dropped my car off, they sent me a link that contained diagnostics with pictures of the parts that needed to be repaired/replaced. The service was fast, they dropped me off at work in the morning and by the time they picked me up at the end of the day, the car was done! Ryan, Dave and Johnny get a thumbs up from me. They even followed up with me a couple days later to make sure I was satisfied. I look forward to being a lifelong customer! I heard about JW Auto through a friend who described his experience very similarly. read more

Excellent service. Went for an oil change and overall vehicle inspection. They were super thorough and provided a helpful comprehensive review of my vehicle, giving me great peace of mind before a road trip. Friendly staff. Highly recommend JW Autocare! read more

Just what you want in a mechanic shop. Very polite, responsive, informative, and a reasonable cost. My Jeep SUV has over 120,000 miles and other than oil changes, not much maintenance had been done. JW did a thorough diagnostics check and suggested some needed services, in addition to fixing the problem I knew I had with one cylinder not firing. I was very happy with how fast they were and the peace of mind I have now knowing the transmission fluid, radiator fluid, rear differential fluid, coils, spark plugs, and air filter are now clean and new. I will definitely keep them as my mechanic shop. read more

The front desk fellows are always friendly, courteous and quick to get to us. I have used them many times, they are reliable and well priced. I appreciate the rides back and forth and they get my car back on time. read more

I came here for a oil change and I was overly impressed by the costumer service! Before walking inside one of the mechanics were walking by, greeted me and opened the door for me. When I walked in they were very welcoming. Most times when I go get a oil changed I'm not even sure if they see me walk in or not. They offered a car ride home for me so I didn't have to sit there and wait for my car. Also offered one to come pick me up when my car was done. They did a oil change and said the air vents were dirty. Didn't give me any unnecessary business. When I received my car it had been washed and inside was a flower wrapped in a thank you note. I've never been so impressed with a auto shop! Highly recommend this place! read more

JW Auto Care - Auto Repair Near Me - Scottsdale, Arizona

This repair shop was highly recommended by an acquaintance at work who is a bonafide car person. I have used them twice now and am very happy with their service. Their prices are reasonable, the cost estimates have been spot on , they called with updates and they are honest, decent people. Both times they left a beautiful flower for me when I picked up ,my car . I am a customer for life ! Highly recommended! read more

My car had the experience of getting the catalytic converter taken while I was out with my family. I was told it was a high thing right now and that it was gonna be a long wait for one. I was recommended to JW Auto Care and I am so excited that I called them, Ryan and Rick were so comfortable speaking to and eased my mind right from the beginning to the end. They were in constant communication with me and explained what was gonna take place, and I had my car back in less then 5 working days !!! Also their work comes with a warranty ( dont quote me if its with all work please ask !!) If you need work done please reach out to them they will not disappoint!!!! Thank you again and to all the employees that were part of the repair. Bonus I picked my car up on Valentines Day and I got a beautiful rose and my Husband got a gift of mints too !!!! Thank you again!!!!! read more

Every dang time, always 5 star customer service. Always such welcoming people and staff. Simply put, you will not have a bad experience at JW Auto Care. You just won't. They're consistent. And it's no wonder why they're always in high demand. Thanks again for great work on my Toyota guys. Really appreciate how genuine you all are to me each time I'm in! Cheers! read more

What a great shop! I drive out of my way over 45 minutes just to bring all of my vehicles to JW Auto Care! Great service, and everyone there is just amazing! Johnny is the best! I highly recommend them, the best in the valley! read more

JW Auto did a steering replacement and new struts for my older Toyota Avalon in 2021, totaling about $4200 of work. A few months later another service provider gave me a report saying the shocks and struts "do not meet manufacturer's recommendations." I called Johnny, who assured me they had done a thorough check with the strut supplier--Monroe--and that they were designed for my car. That satisified me since JW has always done great work for me. A few weeks ago, the same shop but different tech wrote a report during a routine alignment that the struts were not performing correctly, resulting in a "dip" and "bounce" in the vehicle and recommended additional repair steps. At this point I provided both reports to Johnny, who immediately had me bring the car back and personally took charge, assigning two mechans to road test the car, double-checking the parts installed with NAPA, and putting the car on the rack and personally taking photos that he sent me. Everything checked out fine! He also gave me the parts numbers so that I could input them into suppliers online--all said the parts were a "perfect fit" for my car. On top of that, JW checked out everything else on the car--$85 worth of services. No charge for any of this work. You can't beat JW Auto for integrity. They know their stuff, don't try to upsell you, and they are super courteous. They offer frequent coupons as well. Just got a $50 gift card for my next service. Highly recommend. read more

Very happy with their service Friendly and efficient Price even cheaper than expected with a small discount on top read more

My ' go to' place for ANY car issue. ANY! Highly responsive, fair and honest. I love their overall assessment of my car in a report card fashion that allows me to triage repairs and expenses. read more