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    JYSK

    1.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    8 years ago

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    EQ3 Burlington

    EQ3 Burlington

    2.3(3 reviews)
    2.2 km
    $$

    We had a wonderful experience purchasing a sofa and love seat. Upon arriving to the store, we were…read moregreeted by Zack who was pleasant and polite. We never felt pressured to buy and all our questions were answered to our satisfaction. We were very impressed with the style and quality of the sofas, fabric choice and the customer service we received. The next time we went in, we were met with another pleasant and helpful staff, Janelle. Although, my only disappointment is how long it will take to get my sofas, because the fabric I chose was out of stock until the end of August, I will be a repeat customer and I will refer friends and family to make purchases at EQ3.

    BEWARE - THE EMPLOYEES AT THE BURLINGTON LOCATION ARE INVOLVED IN A SCAM!…read more I was interested in purchasing a couch from the Burlington store and had been in direct communication with the Assistant Manager regarding it who tried to scam me out of $1,000 by attempting to get me to use a gift card towards my purchase when in fact, she never possessed any such gift card to begin with! I wrote the EQ3 Head Office an extremely detailed email outlining my experience and forwarding my entire chain of communication with the Assistant Store Manager (fortunately I had everything in writing) only to receive the following response: "Thank you very much for sending the below message and bringing this to our attention. The loss prevention manager is aware and is currently investigating. We appreciate you taking the time to provide us with the below details and apologize for any and all inconvenience you have experienced." Dealing with EQ3 has not only been an incredibly frustrating experience but also a fantastic waste of time. The cherry on top is that the Loss Prevention Manager is not even bothered enough to contact me personally regarding the entire experience. Abysmal customer service - STAY AWAY AT ALL COSTS!!

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    EQ3 Burlington
    EQ3 Burlington
    EQ3 Burlington

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    JYSK - homedecor - Updated August 2026

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