Took my teacup Yorkie to Splash n Dash in Bryant this morning. Had a list of things to do. 1. Do not cut her so short that the bald spot on her side shows. 2. Cut her face short bc i don't like all the hair. 3. Clip her toe nails. My poor puppy came back with bald spots all over her body and a razor cut or burn on her side. Do you think this is acceptable or worth a refund? They said the cut was there this morning!!!!! Didn't offer a refund and I have been taking her there for 4 years. NEVER AGAIN! Don't know if the groomer was inexperienced or just didn't care. read more

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0/10. I do not recommend this groomer. I feel completely taken advantage of by Kim. When I brought my dog home a month ago she was still matted. The job felt very rushed, yet she charged me $115. I brought her back a few weeks later, and she told me she would have to shave her mats out. I said I would prefer her to brush out the mats, but I understand if she had to shave the mats out. I picked her up SIX HOURS LATER and she completely shaved my double coated dog from head to tail. Any experienced dog groomer knows that double coated dogs should never be shaved from head to tail as that causes sunburn and prevents them from self cooling. When I spoke to Kim on the phone about how disappointed I was she came home matted the first time then she shaved her double coat head to tail the second time, she told me too bad. Definitely not worth the $115 I paid. Twice. read more

This groomer is one of the most convenient I have seen. They're always open to me popping in on a weekend day. Love that they wash and Dremel nails! read more

We took our new pup here for her first grooming. Back at home she was limping & wincing with pain. She had a fresh deep clipper wound cut along the inside her inner thigh; 1.5 inches long. I promptly returned, showed the owner. I expected her response would be remorse and professional apology. Nothing of the sort. I wasn't upset, I simply wanted an apology & certainly our money back. She did neither. She recommended Neosporin & sent us on our way. Never bothered to refund nor reprimand the groomer. There was NO way that person didn't realize their mistake; but neither did she. Never returned but I thought proper to share our story about mistreatment.... read more

Original quote was $45. Then it was $75 "plus tip" according to the worker answering the phone. Picked our dog up and suddenly it's $93. Nobody bothered to call to let us know it changed. They did a great job with the grooming. Our dog is large, so we understood the cost. The owner met with us to apologize and let us know our business was appreciated. She even tried to discount it back to $75. It's almost never about the money. I insisted on paying the full amount because this woman clearly takes pride in her work. We like to support local businesses. Even though the price ended up being about the same as the big box options, the owner's personable approach and enthusiasm for what she does ensure that we will be repeat customers. read more

I have been taking my dog here for over 3 years. My dog loves going to doggie daycare. And it's affordable, love the groomers & the hours work for me and my dog is completely worn out by the time I pick him up which means he played all day! For those reviews that were not favorable, hopefully you will or have found the right fit for your dog. I appreciate K-9 staff for loving my dog as much as I do. read more

So easy and convenient. Got to give my dogs A bath without having to clean the whole house afterward! More affordable than a traditional groomer. read more

We have been taking all our dogs here for several years and have consistently been pleased with the professional service and loving attention shown to our pets. read more

DO. NOT. BRING YOUR DOGS HERE. 1. They forgot about my puppy's appointment even though I called ahead of time to schedule. 2. When I arrived they just wanted to take my dog and get me out of there because a different dog was WAILING while being groomed, which they joked "no harm was coming to that one!" (I should have left then) 3. I specifically asked for a bath, nail trim, and light hand scissored face trim. They wrote down one word and shooed me out the door 4. I later found out the word they wrote down was "premium," and that they had given my dog a FULL HAIR CUT with CLIPPERS. They buzzed her poor face, her entire tummy, and BURNED and CUT the middle of her tummy in the process. 5. They then tried to charge me $50 for a haircut that they openly acknowledged I did not ask for. 6. When they finally brought her out to me (which they wouldn't do until I paid them) they had been keeping her in a tiny kennel by herself in the back, and she immediately pottied EVERYWHERE, in an enormous amount. This was not a little "excitement sprinkle," they had not let her outside in the entire 4+ hours they had her. 7. Other dogs in the front kennels and play areas were also surrounded by potty and poo everywhere. 8. Ever since I picked up my puppy she has not been herself. She is normally the happiest animal I have ever met, but now she is pitifully quiet, unreactive, and has the saddest little demeanor I've ever seen. She isn't even interested in treats!! 9. I am mortified. I will never be back and neither should you. They are way over crowded, they don't watch the animals, and everything is dark and dirty. I feel so horrible for ever taking my poor baby there. read more