Stay away from this company at all costs. They cannot be trusted! K & R Cuts did not fulfill contract stated repairs but demanded full payment. I have filed a complaint with the BBB to try to recoup the portion of the payment for the work they did not do so I can hire someone else to complete the job, as I will NEVER EVER allow K & R cuts on our property again. The K & R Cuts estimate/quote provided by owner of company, Kenny Bray, stated repair of approximately 340 sq ft of pavers for $1150. This sounded like a very large area given the damage we had, but when I called the office to ask if I could discuss the details with someone, I was told by Mandi Owen, the office manager, that I would have to discuss with the workers when they came. Workers showed up unannounced first time and were told they must schedule a time to work as I had questions that needed to be answered before they could start. So after showing up for the first scheduled visit, but before workers were allowed to start repairs, I requested they show me repairs to be done. They estimated it to be less than 135 sq ft. I showed them quote that stated 340 sq ft of repairs for $1150 and asked if they wanted to find out if they were missing something as to where the 340 sq ft came from. They said there was no way that much area needed repair, so I asked what the charge would be for only their estimated 135 sq ft of repair. They stated they are just workers and could not answer that, so they called a person they called 'their boss'. I was present when they explained the situation to him. I heard him propose that the bill would be adjusted to reflect the amount of work they actually did. I agreed to that and the workers began repairs. Even though we supplied the pavers for free, they did not repair/replace all the damaged pavers in the area where they were replacing damaged pavers. They also did not re-secure the undamaged pavers that had been loosened by an oversize UPS truck, which is what caused all the paver damage. I pointed out that they did not re-secure the loose pavers and the worker told me they were fine. At the end of the work day, they called their boss again as he had told them to check in at the completion of their work. I was present when the worker reported to his boss that they had repaired two sections (14x5 and 7x9) for a total of 133 sq ft. I heard the boss ask if he was certain that was all they repaired. The worker replied that he was certain as he had measured it three times. I offered to pay the worker before they left, but he told me someone would be in touch with the corrected bill. That was on 1 April 2019. By 17 April, no one had contacted me, so I called the office. The office manager, Mandi Owen, said that as far as she knew, we owed the total amount of $1150. After I explained the story, she said someone would contact us. By 30 April 2019, no one had so I sent an email to the company asking someone to contact us so we could resolve this. No one did. On 17 May 2019, I sent another email and still no response from anyone. So, on 18 May 2019, I sent an email explaining that I had calculated we owed $450 for the repair of 133 sq ft (based on the $3.38 per sq ft repair rate from the quote of $1150/340 sq ft) and that I was adding an additional $200 to the check for their trouble for a total of $650. I put in the email that I would assume this transaction was concluded if they cashed the check. Otherwise, please have someone contact me. Within minutes I received a rude, disrespectful email from the owner, Kenny Bray, who had done the original estimate. He stated that only he could alter the price (he did not address the fact that someone else in his company had certainly assumed that role when the workers called their boss). He also stated that although he had put 340 sq ft on the quote/estimate, he did not mean that. He just meant the cost to pay for two workers for one day of work. The quote did not say any of that. He also stated that the workers had completed all the work well. I informed him that was not true. He stated I owed the total amount regardless. He also denigrated my husband, a 100% disabled vet who it seems Mr. Bray was attempting to take advantage of. But since I caught him, he is just lashing out and being rude. I tried to post his email response, but ran out of room. If someone signed a contract to have a 2000 sq ft house built, and the builder only delivered a 780 sq ft house, would the person still be expected to pay the builder the full price? In Mr. Bray's world, the answer appears to be yes! Do not use this company! read more