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K Beauty Outlet

4.0 (1 review)

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5 months ago

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The Lombardi Plastic Surgery Center

The Lombardi Plastic Surgery Center

3.4
(48 reviews)
4.1 mi

I don't think "great" even quantifies how amazingly talented the staff is at Lombardi Plastic…read moreSurgery Center! Also, don't be intimidated by the name. This is my favorite med-spa I've been at in NJ, NY and SF. I come here for aesthetic & dermalogical purposes. I ONLY trust them for all of these needs. I've seen so many NPs here over the years, but I have to give a special shout out to my two favorite Nicoles! Nicole P. is so talented and knowledgeable and always provides her expert opinion. Nicole's hydra-facials are life-changing. I swear I could fall asleep on that warm table with spa music playing in the background and Nicole's magic hands working on my face. I've also got my mom hooked. Honestly, LPS is a family affair, and they know us by name! The staff is always so nice & accommodating, and always greets us with smiles. I remember the first time I met Dr. Lombardi--it was like meeting a celebrity! He is also such a sweetheart! I always feel safe here & would highly recommend LPSC to any of my friends!

I went into the office today in Sea Girt for a 12 o'clock appointment with Kim Clemente and was…read moreasked by the front desk, girl if this was my first time at the office. I told her no, that I had been there before yet she wouldn't believe me, asked me if I had the wrong location and then finally realized that it had been a few years and that they didn't transfer my profile over. From there, I was standing at the front desk, waiting for forms to fill out, watching her print out documents and clicking on her computer, but she continue to ignore me. After five minutes, I just took a seat, as I figured that I didn't need to do anything. It would've been nice for her to let me know that I could sit instead of standing there. Eventually, I was taken into a back room where I was asked again if this was my first visit. It had been several years since I had been to the office, so the tech suggested Kim evaluate me before moving forward. I agreed. She took a few pictures and then proceeded to walk a few steps behind me and make work phone calls. I find it odd for techs to be making Work phone calls in the same room as a waiting patient. Eventually, she walked out the back door and I was left sitting in a room that had to have been about 75 to 78° in temperature. I'm not sure if their air-conditioning was working, but it was boiling hot in the office. By 12:20 pm I had had enough, and decided that this was definitely not the atmosphere I wanted to get any sort of aesthetic procedure done. I walked past the room where Kim was sitting with a patient chatting and told her that I was leaving. She followed me out of the office to apologize for my experience and let me know that she had lost a friend to a car accident and she was discussing that with her longtime patient. While I have sympathy for her loss, I don't have time in my work schedule to accommodate for her personal life. There is a time and a place for these conversations. I needed to get back to work for a business meeting and there was no consideration in her mind for that, which is why I will not be returning to this practice.

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The Lombardi Plastic Surgery Center

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Sephora

Sephora

1.8
(4 reviews)
4.7 mi

I admit it: I'm a 25 year old woman who has never gone into Sephora before. Until now anyway. I am…read morea creature of habit and stick with what I know and like so I never had any reason to venture in that shop. I went in there during a quiet part of the evening, there were no customers that I could see aside from myself. While it was nice looking at and testing things on my own, I was surprised that none of the employees offered to help me or ask me questions. Most shops at the mall if you even so much as look in their direction while in another store shout across the room asking if you need assistance lol. As I was checking out, the cashier was quiet and seemed somewhat disinterested however I did think it was incredibly nice of her to offer me a free, small "birthday" sampler even though my birthday was several months ago.

I've been to this store many times and spent a lot of my hard earn money. I came in to EXCHANGE a…read moreproduct that was RECOMMENDED to me by an employee who colorIQ me. After using the product and noticing that I was ORANGE when I went outside I was totally beside myself. I tried to make it work because I didn't want to return it, btw I've NEVER returned anything to them. So I come I'm and they look up my purchase and she was also, nice enough to find my CORRECT color. But once i got to the counter her tune completely changed she asked her coworker what she should do and she told her make ur own judgement. That was fine with me i wasn't RETURNING anything just swapping out for the CORRECT shade. But since it was past 2mths she wasn't able to help me. My next question was so I'm supposed to walk around orange?? Her smart remark was a shoulder shrug. I was absolutely disgusted! I told her to just throw the product out and walked out empty handed. I would never again shop here or any other Sephora if this is what customer service is to them.

K Beauty Outlet - cosmetics - Updated June 2026

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