Biggest special assessment I had ever heard of. Over $150,000 per unit. Owners went bankrupt & had to remortgage their units to pay for this insanity. Thank god, im just a renter. My voicemails are not returned. Staff are condescending. read more

PLEASE READ!!! I had previously left a review basically stating just how awful dealing with KDM is however this now this has to do with there lack of care for your safety. The bar in our lobby that holds the realtor keys was cut and all the lock boxes were stolen 2 days ago. KDM was informed about this and it was replaced the next day. That was real swell of them to get right on that but changing the locks to our doors has not been done and the people who stole our keys have access to our building and parkade. I left for work this morning at 620am (a female entering the parkade alone) and encountered 2 masked men scoping out our vehicles. Now having something happen to anyone's vehicle is terrible but my safety is now at risk. KDM said they can't change the locks until they get approval from our condo board and well it's been 2 days you think this would take priority but no I think they would rather someone get assaulted, raped, murdered even before they get there ass in gear to get the locks changed. Avoid any building that is managed by KDM like the plague!!! read more

I have been a client for more than 15 years. Like most business, KDM has a few good people and a lot of marginal. It starts at the top. The owner/manager is a 3 monkeys type of manager. This leads to a lot of placating conversation that are rarely followed up on. Promises without actions. One great manager worked with us for a long time. Very professional, organized, knowledge person. She responded as quickly as practical to requests. LIke anyone, she had her flaws. But they are easy to deal with. Then, was replaced by a novice who demonstrates they require training and guidance. Frequently, does not understand business etiquette. Then gets very offended when the correct protocol is presented to her. Should I client have to teach the service provider? Owner/manager thinks this is fine. money saver I assume? Other times, becomes a I know better type. That is not easy to deal with. Frequently, this person forgets who works for who. read more

They don't answer emails ... Condo fees I pay looks after the Building maintenance BUT ALSO THEIR WAGES ..... Job that got done 3 weeks ago, I now have to Wash all my Bed Sheets/Pillow cases/Comforter due Dry Wall dust and threw away the Rug in my closet cz of dry wall dust. POOR JOB. read more

Our condo was managed by KDM in Alberta for 10 years. We recently switched to another management firm. KDM gives too many properties to their property managers, and in turn, condos begin to get neglected. Communication was great before our Property Manager left. After we decided to switch management firms, KDM didn't want to meet with us. We only had concerns with the last two months we were with them. For this reason, I am giving them two stars. If they had taken the time to meet with me, I would have given them a better review. KDM is too big for their own good. Run! read more

I am a long time realtor and have to deal with management companies often as I sell a large number of condos. KDM is one of the largest and may be the largest managment company in Edmonton and area. Contrary to some of the negative reviews I can say I am always greeted professionaly, helped and answered when I have queries about a complex they are managing. Once I had a challenging experience with a manager there and the owner got involved and got it resolved quickly and efficiently. I judge a company not on being perfect but rather on what happens overall; management is tough, they rarely get happy people calling in, let's face it usually its because there is a problem or complaint to deal with. KDM does a very good job, the owners care, and their people are compotent and professional. read more

To be honest, they just don't care about being open and honest with property owners. They do the bare minimum legally, then when asked for clarification on the choices they make, they hit you with a "we have no legal requirement to tell you that " response. There is no transparency. If they are acting ethically then why do they hide? Property owners have actual stake in this, they don't! How am I, a property owner, paying this company to manage my property, and they don't have to tell me what they are doing??? If not working for the owners, who are they working for? I am ready to sell because I cannot deal with them anymore. Zero stars, would not recommend. Do not buy any property they are managing!!! read more

What a totally chaotic, incompetent company, I've never dealt with a worse property management company, Nothing but issues with these guys running our property. Very disorganized and inexperienced managers not doing their job. read more

This is the absolute WORST MANAGEMENT COMPANY I've ever dealt with. If I had to write out all the problems I've had with them, I'd seriously be here typing for days. Trust me (and every other person that's given 1 lousy star) they are absolutely horrible! They manage a condo of my elderly parents at 309 clareview station Dr in Edmonton. The newest issue I had, was them holding my new renters buzzer hostage... we had new tenants move in who wanted, and should have been given full access to their buzzer but a man named "Michael Kostek" refused to do it until I had certain paperwork filled out, filled out the paperwork, come to find out 2+ months later he STILL neglected to do his job and change it! Now my poor Renters are having to physically walk down and let visitors in from the front door, and missing all their packages and having to drive and pick them up from post offices, this becomes difficult with a small child, and only the husband drives who is out of town most of the month. It's so embarrassing having to explain to my renters why it's taking months to get their buzzer sorted out. This company is trusted to run a Project so big when they can't even do the smallest thing . Their mission statement is a joke because they run things completely opposite of what they say and do NOT uphold their standards. read more

If I could give this company zero stars, I absolutely would. I don't even know where to start. You're a horrible management company. If you're thinking of buying a property in one of their buildings do not because you will have nothing but issue after issue with them and their condo fees are sky high for NOTHING! read more

We had very good customer service recently from Ben & Rochelle. we had our windows from our bedroom replaced because of broken seals. The service was delivered when they said work very professional staff . read more

KDM Management does not care about the people that live in the buildings that they manage. Properties look rundown, things hanging from balconies that should be fixed before it gets worse. Condo board doesn't care where or when people park in visitor parking. But heaven forbid if you should have colored curtains....omg that is a no no in Aspen Meadows 1 and 2. To the board and KDM clean up yr act, as you look like slum landlord company read more

I'm a condo owner. A surprise bill from KDM of over $7600 came to my attention after an emergency entry into my unit 4 months prior. I collected new evidence from repair crews myself and tried to show KDM that the bill shouldn't come to me. KDM ignored my emails and likely failed to present my correspondences to the Board. I requested to talk with Board directly but KDM denied my request. I had no other choice other than suing KDM. The mediation took place earlier today, KDM agreed to issue me a private apology letter at one point but kept being defensive on everything they had done. Negotiation collapsed and I am bringing this case to Trial Court. read more

I have a property at 309 Clareview Station Dr. and KDM management has been nothing but a complete nightmare to deal with. Their place of business is an immaculate new building, while our building is not taken care of in the slightest. it's a no brainer where all our condo fees and money are going... to make their workplace fancy! i would NEVER recommend dealing with this company if you can help it. save yourself the stress. read more

Dealt with these folks again today before reading reviews. I had some issues in the past but thought maybe things had changed over the years. I was mistaken. My wife listened to the call and she couldn't believe how condescending the woman was being to me. My wife is an extremely forgiving person and would never say anything bad about a person. I really don't think that customer service could be done more poorly. Can't understand how they are still around with all the negative comments here and everywhere I checked. Do they give money back to condo board members? read more

It takes some absolute gall to announce a 36% increase to condo fees at all, on Christmas Eve and amidst a pandemic aside, and I suppose I at least have to give them credit for that. read more

I would like to acknowledge Ben Andrews. I am on the board of our Condo Complex and Ben has been instrumental in running effective condo board meetings. Here is how Ben is a highly skilled and effective property manager. First off he is very knowledgeable in the Condo Property Act, the Real Estate Act and contract law. He is highly skilled in linguistics which I find incredibly valuable. When asked a question he gives a precise answer without going into long drawn out explanations and unnecessary verbiage. He also is great at keeping things moving forward. What that means is that in 45 minutes we can get through a lot of issues and plan the next steps that move us forward. He is the most efficient and effective property manager I ever dealt with. And he knows how to read a room and communicate with owners and board members to reduce the chances of people being triggered. He brings sanity and calmness which allows for thoughtful and productive dialogue without emotional deregulation. read more

Dear KDM management team, It has now been 81 days since a leak occurred in my condo unit. There is still moisture and mold present. No work has been done. Would someone in a position of authority at your company please explain why It took 73 days for your company to submit a claim to insurance for this damage. My insurance can do nothing until you proceed with repairs. We are at risk of losing our tenant. We have respectfully asked for an explanation and have received none. Please advise. Thank you. read more

K D M Management - Property Management Near Me

We are quite disappointed with this company. Me and my Fiancé are renting a property that is managed by them, and when we tried to discuss an issue we were having with a condo board member (power tripping, basically ticketing others for stuff he does) they completely disregarded our side of the story. It also took them over two months to get another reply from them, which was very condescending and deflective of the actual concern. We have experienced some pretty bad condo boards, and property management before, but this one takes the cake. If this is how the staff treats their customers, then we will never be renting or buying a property that is run by them again in the future. read more

Every time I call, I get a rude and unhelpful answer. It doesn't make me feel happy when my power/heat/hot water has been out for several hours and I'm calling just to ask if there is anything being done about it. Maybe it's just the people on the other end of the phone, but they should've known what to expect when they took a customer service job. Here's to hoping for improvement. read more

I had a leak in my basement that happened due to the improper building of my unit. It is supposed to be covered by the condo builder under warranty but have to go through these crooks at KDM. It's been 40+ days and still no resolution. Paul A, the Property Manager, has been relaying very vague responses via email. No timelines and claims that they are keeping up their end of "customer service". Do yourself a favour and don't deal with these people. If they manage where you're going to live, I'd reconsider. read more

It seems like KDM spends an awful lot of time blaming the Board of Directors for their inactions. As a Board member I have personally lived this experience. KDM has some very unqualified Property managers with very little experience. After requesting numerous changes to property managers n the 2 years we have had them we are still having no luck finding one who takes the interests of our building first. I think one of my biggest complaints about them is that the communication from everyone in the company is very poor up to and including the owner. They send generic emails saying they will be working on something and rarely get back to you, perhaps hoping you will forget. We have had items outstanding on our agenda for months waiting for the PM's to do something about them. I also find that many of the tasks (such as creating and distributing notices) are left to the Board to do. I'm not even sure if our current property manager has ever been out to our building once in the last year. There is nothing here that would give them a positive rating. read more

if you are thinking of buying a condo in Edmonton especially if these people are managing the place, RUN, rent an apartment, or save up and buy a detached house, truly! KDM can't spell Customer Service, and your property values will drop like a rock, like over 50%-70% in 12 years, fact! (They will blame the economy) The benefits of condo living are a total myth. The cost of living in one is much higher than renting or owning a detached house. Total amateur board members, (your neighbors) most, do not know how to screw in a light bulb, high maintenance, annually jacked up condo fees, much higher than the inflation rate, never ending special assessments, combined with a bank mortgage payment will keep you broke. Group Insurance coverage is grossly over priced, valued at triple what the complex is actually worth, and you pay for it, and will be told to hire a lawyer if you don't like it. A lawyer will tell you take take a community college course..(fact) Requests are ignored, and combine that with the Alberta Condominium Property Act, written by lawyers for lawyers, and it is a lose, lose, lose situation. Owners are not protected at all. The government will tell you to hire a lawyer. The place I am in now, is worth much less than what I owe on my mortgage. Great investment for 12 years, NOT! If you want a nice big tax write off, then buy and rent out a condo. If you live in one, and can't afford to move out or take the risk of renting your unit to escape, then don't think twice of buying a condo..you can thank me later. A condo owners remorse... Cheers! read more

I have water damage due to a leak threw the dish washer and pay insurance of the structure of the house threw my condo fees and try to brush me off saying it must be my fault and only talk threw emails. My AMA insurance says it's threw them that are responsible for the structural insurance. Please hope I don't have to wait 83 days until you help me. Or just say it's my fault so I have to pay. read more

The absolute worst management. We had a water leak in our spare bathroom from our upstairs neighbors leaving the water on for hours. We have water damage to our wall. We left for a 3 week holiday and emailed management and said who to contact because they had our keys so someone can come fix it. I had emailed and gave all the info I was told to give. The only response I got was her asking which building and nothing else. (I didn't realize they managed multiple buildings, new to the city). We were gone for 3 weeks and no one was contacted. Our landlord and us have reached out multiple times. They finally sent someone to come look at the damage. They didn't show. Rescheduled and said they would call our landlords. That was three weeks ago and my landlord still hasn't been contacted. There was a pipe leaking all over the underground parkade and was leaking all over vehicles for 2 days. They didn't do anything because it wasn't a "state of emergency". Our underground parkade was recently broken into and multiple vehicles were broken into. I'm now left with a broken windshield and multiple items stolen after being in a safe underground parking that I pay for. We called management to let them know what happened. They rudely told us not to call this number because it's not a state of emergency. Now we have to deal with this for the few months it's going to take because they don't act fast at all. I'm so disappointed with the lack of effort and perfectionism with this company!! read more