Just moved in. What a complete nightmare. The inspection process involved us needing to take photos of every wall because the document they wanted us to sign was "everything is good". We had to wait a day and live in our cars because they were "cleaning", and the staff acted annoyed that they had to help us process the checkin at all. I know being critical of landlords is sport this time of year, but this company really found a new set of lows. read more

I'M SURPRISED THEY HAVEN'T BEEN SHUT DOWN BY THE CITY. DO NOT, I REPEAT, DO NOT RENT FROM THEM. Giving this management company 1 star is me being nice. This company was the most unprofessional outfit I've ever dealt with. Not only did they not respond to numerous phone calls for home repairs, they try to squeeze every last dollar out of you. I was without a working oven for a whole MONTH, no answers to my phone calls. After leaving the apartment cleaner than it was when I moved in, they took $675 off my security deposit for "paint chips" - mind you I had to ASK them to paint the walls when I moved in considering how bad they were. I didn't do any research before choosing this apartment, and I wish I had. Please for your own sanity, DO NOT RENT FROM THESE PEOPLE. THEY WILL SCREW YOU OVER. THEY ARE THIEVES. read more

Every negative review is true. If there are any positive reviews about them then I guarantee that they wrote it themselves...(Although I can't see them even caring enough to make any effort to do so. ) It's almost comical how terrible they are at their job - they just own a few decent properties that people get sucked into renting without knowing how horrible of an experience of living under their management will be. I can't begin to list all the ways the suck. They will never pick up the phone, return your calls/emails, or properly schedule a maintenance visit (if it happens). They do not care the tiniest bit about you at all. Even if ur unit was set on fire and u died they would still try to collect ur next months rent from ur dead body. I never realized how great my other management companies were until I dealt with the absolute worst. If I knew better to look up a management company before signing a lease I would never put my pen to that paper. ---- Kai Fai Management, I hope the way you operate and treat people comes back to you one day and you're forced to stop running such an unethical, horrible, shitty excuse for what you may call a "business". Best wishes and Good luck to everyone else who lives under their "management". If you're smarter than me and are considering them, PLEASE take my advice and move to a homeless shelter before ever signing a contract with them. read more

Giving a 1 star to Kai Fai is a compliment, WORST management company we've ever dealt with. Unresponsive, unless your building is on fire they wont pick up their phone or respond back to emails. Oh and goodluck getting the security deposit back, regardless of how clean the apartment was kept. They'll find a way to claim that 3, less than 1'' inch paint chips on a wall costs $650 to repair. read more

Please for the love of god do not rent from here. You will have problems every two weeks with appliances like the dish washer, the oven turning on randomly, the garbage disposal not working, plumbing is terrible, etc... and you have to pay for every little thing. They do not take any responsibility and will try to drain every last drop of money from you while you're there!! read more

WORST MANAGEMENT COMPANY EVER. Stay away from them, im sure you can find a much better company very easily. I've never seen a management company as irresponsible, unresponsive and rude as they were. read more

The absolute worst management you could ever have. PLEASE listen to these reviews and never rent from them. They will charge you for every single thing they can and are unresponsive beyond belief. you literally have to harrass them to even get a HOLD of someone, let alone get a repair. If you do manage to get a repair, they'll charge you $600 for it even if it wasn't your fault in the slightest. read more

Although I read these reviews and assumed that it was vengeful tenants trying to get back to the management company -- I was terribly wrong. The first red flag that this management company showed me is their office -- which is essentially a basement closet in a random apartment building. From there, the keys they provided me were the wrong keys; the apartment had damages and was unclean; then the apartment had a bug infestation. I really would stay clear of this management company at all cost, regardless of building or apartment that it manages. They will not fix anything without charging you, and blaming you. I have had a terrible landlord in the past that did not fix anything and was a d*ck about it. I think this is worst, because they pretend to be the good-guy while still f*cking you over constantly. read more

Let me start by saying that I've lived in a number of apartment buildings in the last six years, in the Fenway, JP, Allston, and Somerville, and I've never had an experience with management as unresponsive as Ka Fai - except when it came to matters of taking my money. I lived in a Ka Fai-managed building for two years. The apartment was nice enough, with newly refinished floors, a coat of fresh paint and nice appliances. There were a number of nails, screws, and nailholes in the walls, but hey, this is Allston. We didn't mind. After living there for a few months, I could tell you the following things: 1. The newish, purportedly energy-saving windows were all warped and none of them closed or locked properly. 2. The heat vent to our bedroom didn't work, so it got mighty chilly in there at night. 3. There was a terrible leak in the kitchen ceiling, which swelled and bulged. 4. The dishwasher had a broken door, and frequently drained improperly, leaving a couple inches of standing water in the bottom. 5. When we had problems, and called their business phone number, nobody EVER picked up, despite the fact that they were in the basement of our building. Unless we called the emergency number, nobody would ever pick up or call back. To their credit, the maintenance guys tried to find the source of the ceiling leak and repair it several times. But it was never fixed. I came home one day and found that they had torn out the old damaged portion of the ceiling and replaced it. But - guess what - the ceiling still leaked. There was also a very strange occurrence when I came home late one night. It was the night before my senior reviews, and I came home to find that management had entered the apartment, moved an inexplicably wet rug from the hallway to my bathtub, and done who knows what else. There was no explanation and I was confused and upset about my rug, which suffered water damage. As it was after midnight and I had 12 hours of work to do before my review the next morning, I couldn't ask them about it. School consumed my attention. Then, a few weeks later, I received a bill for over $400. When I called, aghast, they claimed that I had left the kitchen sink running, and that water had filled the sink and dripped onto the floor, damaging the three units below mine. Notwithstanding that I have never left a faucet running in my life, and that I seriously doubt that my kitchen faucet sent water cascading down three floors, why would a kitchen faucet fill up a sink? Isn't that what drains are for? But I could hardly contest the charges; they would have just taken it out of my security deposit when I moved out. And oh yeah, I had a life and other things to worry about. Then, when we finally, happily DID move out, they had the audacity to charge us for the many, many screw- and nailholes that had existed before we moved in. All in all, it was an unpleasant experience that left a bad taste in my mouth. The apartment was large and sunny, and the laundry was cheap. I'm sure there are worse landlords, especially in Allston, but they're still the worst management experience I've ever had. read more

TERRIBLE COMPANY- STAY AWAY This management company is the worst company. They do not answer any calls or emails. The emergency line they give is legitimately not a real number. Our apartment window was broken into twice in 1 month and they never once returned our calls. Heat and hot water never work and they refuse to fix this. One of the rooms in our apartment has a standing heating unit which is not even connected to the heating system. They neglected to inform us of that and when we brought this to their attention they were extremely rude and did not fix it. If you can, stay away from this management company. When the three problems they list that constitute an emergency (Heat and hot water, plumbing problems, and door unable to lock) happen all in one night, and yet they neglect to respond, you know it is bad. read more

I really want to give them 0 stars but I cannot comment without giving at least one. Please, do not work with these people. They never did maintenance that I requested as a tenant. They did not respond to calls or emails that I sent them and then would send me emails that I had to respond to and sign within a day. They will keep your security deposit without reason or follow up. Not to mention they did not care about my SAFETY. The building's front door where I lived had a faulty doorknob that was a major problem when I was being followed home one night. They never fixed it even after my begging. read more

Avoid this management team at all costs. Even if you think you've found your dream apartment, they will make it your hell. They are unresponsive and unreasonable. They'll try to kick you out of your apartment before the end of the month so make sure you pay close attention to when the last day of your lease is. Also, they won't let you prorate your rent for the three days you have to figure out what else to do until your next place opens up. In short, they're assholes. read more

We haven't had heat for over two weeks. Don't rent from these people. I thought everyone was exaggerating, I assumed I'd never have to interact with them, I was wrong. read more

I wish I could give 0 stars. Absolute worst landlords ever they'll email you when your rent is short $20 within 4 minutes but you'll wait for your repairs for 4 months. read more

I don't really think yelp reviews matter much but I just want to say this to anyone who is even remotely thinking about renting from these people. People, please do your due diligence! Before you sign a lease with these people do yourself a HUGE FAVOR and find out THE OWNER OF THE PROPERTY and then look up other properties they own. Then look up violations on this website https://data.boston.gov/dataset/building-and-property-violations1. You can find out who the owner of the exact unit is on the Massachusetts land record website. Ka Fai probably a scammy family business and they all own various properties in Allston some through LLCs. Wang Dat 88 LLC is one of their affiliated businesses. Look them up yourself and find out who you're dealing with. I'm telling you this because I deeply deeply regret having not done this and found out for myself what a pain it would be to live here and how terrible renting from Ka Fai would be. I assure you, you will be spared a whole lot of pain and heartache if you do not sign a lease with Ka Fai management. I have been dealing with some pretty serious structural issues over the last year and Ka Fai has moved at a glacial pace to get repairs done. They keep making excuses and blaming the apartment complex or other people. They also operate as if they aren't actually the owners of the apartment. In reality, all the agents on their various businesses all overlap. The owner of my unit was granted the deed by one of the business associates of Ka Fai management, who also probably owns other units in the apartment. At the end of the day, they basically own the apartment but they want to pretend like they aren't responsible for it. If it's not yours, then whose is it? I again implore any prospective tenants to do research before signing the lease. All this information is publically available at this website for suffolk county. https://www.masslandrecords.com/Suffolk/ The worst part is they keep showing the unit to others as if nothing is wrong. None of their photos online are up to date. I've fended off various realtors and agents from showing the unit to new tenants because it I think it's deeply unfair to tenants and realtors who don't know about problems in the apartment. I wish everyone knew how to find out more information. So as a warning to all, DO NOT RENT FROM KA FAI MANAGEMENT. Always do your due diligence and dig up the dirt on your landlord/owner of your property. If you rent from them, be prepared to get zero help when your ceiling collapses or your window won't close and it's 2 degrees outside. They'll probably tell you that the apartment building management needs to fix it and that you should tape your window shut yourself "temporarily" for the next 10 months. read more

This was the worst experience I have had in a living situation. There were many things in the apartment that we're not fixed or attended to in a timely manner such as a broken window, exposed to the elements in the winter time, mold in the heating system closet and a leaking toilet. In addition to the maintenance issues, on several occasions I returned home to find the deadbolt unlocked when I had clearly locked it upon leaving. My suspicions were confirmed when I found a picture of my apartment, with my things, on the Internet in a new listing without my permission. Landlord had entered without advising or asking permission, taking pictures of my personal possessions without my consent, and posted pictures on the Internet including literally airing my dirty laundry as I had done laundry that day. This is it terrible management company who has no regard for their tenants and only wants to nickel and dime them through crazy fees and ridiculous rules. The apartment was adorable, the location was great, and the management company was not worth the headache. I lived there Sept 2015- March 2016 and broke lease due to their terrible antics. read more

avoid at all cost. worst management company ever. absolute slumlords i) do not expect to get your deposit back. ii) they will attempt to deduct as much money as possible from your deposit. 1. slow response from maintenance team - it takes them days for maintenance team to arrive 2. they blame every single damage in the apartment on you. everything in the apartment are already in very bad shape cuz it's just super old. i) shower tile fell off from the wall ii) bathroom water tap fell off iii) kitchen sink head came off iv) shelf door fell off i+ii+iii+iv) = $1055 wtf? - plumbing repairs (toilet clogged) - $250 3. terrible quality wooden floors- it's not hard wood 4. request you to moveout on the 28th of the month. (forced to rent storage for 3 days, and move twice- additional $200 and 12 man hours) 5. basically they are so petty that they will charge you for light bulbs. read more

Do not conduct business with Ka Fai Management. I too found these reviews online before signing a lease with them and wish I listened to them. Our heating system has been broken, which has led us to pay outrageous heating bills. We had a $700 gas bill for a small four bedroom apartment on 1 floor. In my other four bedroom apartment of a similar size, our gas bill was $60 at most! Just ridiculous. Ka Fai refused to do anything about it, completely ignoring my emails. They came to "fix" the problem. The people they send to fix things have no clue what they are doing. They are leaving us to pay over $1500 in heating bills because of a problem that was not our fault, that they were too cheap to really fix. They are shady and irresponsible. read more

Horrific. Basically paid $2500 a month for slumlord management. Apartment was nice, which drew us in initially but could never reach anyone until they wanted something from us. DO NOT rent from Kai Fai. Signing one of their leases is throwing away your security deposit and at least a year of your peace of mind. Boston has so many rental agencies, there is no need to have this aggravation from these crooks. read more

WORST MANAGEMENT COMPANY IN THE WORLD! NEVER, EVER, EVER RENT A UNIT FROM THEM- trust me, you will regret it! The only thing they care about is taking your money so they can buy more Mercedes and take up all the parking spots in the lot that you pay every month for!! I wish I could give them zero stars, but that is unfortunately not an option. Since living in 17 Highgate, we have had brown water (which they refuse to acknowledge is brown and therefore fix), no electricity throughout the entire building due to mechanical issues on their end, and a bursting water heater which has resulted in flooding and no hot water. EVEN WORSE, they make you move out of the apartment FIVE days before September 1st. Where should we keep all of our belongings? Where should we stay while we all work full time jobs in Boston and don't move into our new apartment until September 1st? We are paying rent for the entire month of August yet are being kicked out "with no exceptions" before August ends. I have heard of other management companies making you leave the day before September first, but in the middle of the week and FIVE days prior to September 1st? That is ridiculous and completely inconsiderate of them. I understand wanting to go through each unit and make sure each apartment is nice for the new tenants, but what about the tenants that have already been there for a year? All they care about is turnover and making more money! There is something to say about valuing new customers, but how about also valuing the customers that have been loyal to you and paid your salary despite all the issues with our apartment? They do not respond to emails and they are not reachable. The ONLY thing they are good for is finding any way possible to take your money. read more

If you think the reviewers on here are just spiteful customers, they are telling the truth. When I moved in my window locks were broken and they told me I had to pay to get it fixed (even though I hadn't even stayed a single night there yet) - safety hazard. Our front door lock broke and no one would answer the phone or help us fix it - safety hazard. The unit above us flooded and water was dripping from our ceiling - safety hazard. My heater stopped working in winter and it took them weeks to contact me. There is a clear blatant disregard for the basic safety of residents who live in their apartments. If you are thinking about renting from them, don't. I hope someone takes legal action because their neglect is disgusting. I genuinely wonder if the people that run this business have consciences. Would give this 0 stars if I could. read more

STAY AWAY!!!!!! Would give 0 stars if possible... absolute slumlords. Will do anything to take money, including promising paying for heat only for us to find out months later that only included the oil bill. HUNDREDS OF DOLLARS wasted due to false advertisement. Would never respond to our emails to fix things despite countless attempts. We thought we were getting a great place because everything looked really nice when we moved in, so we didn't mind the pretty expensive rent (for Allston) at first. But we come to find out Ka Fai cut every possible corner when building the place: the paint started chipping a few days after we moved in, the floors were fake (even though they were advertised as "hard wood"), the countertops were not secured onto the counter (!), the fridge was broken, AC only worked in the living room, etc. The fridge was probably the most ridiculous part: it would break every month or so, completely ruining all of our food, and Ka Fai's only response was to keep the temp at 2 so it wouldnt break the motor again. 2. So even if it didn't break, our food was always warm. It was probably a 20 year old fridge but no chance they will ever replace it because they are only out for money. They do NOT care about tenants. When we got our security deposit back, there were HUNDREDS of dollars of charges of things that had nothing to do with us. They completely made up charges for countless things and when we argued, they ignored it. Things that were in our condition statement were listed for ridiculous charges on there. This is all on top of the fact that they make you move out on the 28th of the month and charge over $500 a day if you stay. So essentially, you are forced to rent your next apartment a month early, which is several thousand dollars extra. On TOP off all the other ridiculous fees they charged on our security deposit that were THEIR fault. I'm so happy I've moved on to a real landlord. Did not realize it was possible to be happy with management until I moved. I will tell everyone I know to stay away from Ka Fai. read more

Here were my biggest problems with Ka Fai 1) heat wasn't turned on soon enough and when it finally was turned on it would be blasted so that the rooms in our apartment would reach 100 degrees. We kept all the windows open through the winter so we wouldn't fry. If you tried to close the radiators they would make an ungodly banging sound. No maintenance help from Ka Fai. 2) They love sneaking in fees every which way. They won't tell you about the "moving in" fee or "moving out fee" or "trash" fees. We kept our apt clean and in good condition, took care of our trash appropriately, and never caused problems. Additionally they took out over $1200 from our security deposit for small items that add up. Gum on the wooden floor (we didn't leave gum on the floor)? Well that cost $300 to remove. Ka Fai will steal your money and there isn't much you can do. 3) we had a mice infestation that was never dealt with even after our dozens of emails and calls. I've captured and killed 4 mice but the rest of the family is still living there. Ka Fai gave us sticky traps. That's it. No extermination or anything. DO NOT DO BUSINESS WITH THIS COMPANY read more

I attempted to sublease with Ka Fai after the tenant referred me. They spoke briefly with my husband but didn't explain why the application wasn't finished. They didn't return or answer my calls for 5 days, when we found out that they had accepted another application with a raised rent. It was a stressful time for us in a difficult rental market and wasted a lot of time and other opportunities. read more

I have been living in their Allston apartments for over three years during my tenure as a student at BC. The reviews are surprising here, but based on my own experience, I can say that whenever I had an issue with the apartment, my calls/emails were answered promptly. Compared to other landlords/mgmt companies that I've dealt with in the Allston area and horror stories I've heard from friends, Ka Fai isn't bad! read more

This so called "Management" team is awful. If I could give them 0/5 stars i would. I have lived in a Brookline property that they own and I feel that I only hear from them if they are charging me for something. They take sometimes days to return your call and rarely come to the residence to clean up the naturally accumulation of dirt in building's common areas. They are honestly the worst company to work with. The ONLY thing they have for themselves is that they own beautiful properties. I would not recommend their services even to a foe. What is even worse is that they constantly try to charge extra fees and I have read the reviews before mine and it seems I'm not alone. More than once I have gotten 50$ garbage fees because the tops of the garbage cans were not covered! First of all, is that really a big deal? a 50 dollar big deal? How did they even connect that directly to our apartment when there are 3 other apartments in our building and our garbage cans are adjacent to our neighbor's. But like the other's before me, they would just take it off the security deposit. They are taking advantage of their control in this relationship and it is bull shit. DO NOT RENT OR DO BUSINESS WITH KA FAI MANAGEMENT!!! read more

As a property manager for over 10 years in the Boston area I can say that Ka Fai Management is no different than any other management company. It is a business and tenants take things way too personal. We hear all the time, "It was like that when we moved in!" Well, each tenant is given an "Apartment Condition Statement" upon move in, which is to their benefit. They write down the current condition of the apartment when they move in. This provides the landlord with a preexisting list of any damages so the current tenant will not be charged. In my 10 years about 20% of tenants fill this out. I even contact them asking for it but they don't care. Repairing nail holes, scratched floors, painting walls that are filthy, cleaning the apartment and making all other repairs costs money. Where is the owner supposed to come up with that? Out of pocket? That's what security deposits are for. If you respected the property as if it was your own and didn't cause any damage then you would have received your entire security back plus interest! Once the move out inspection is complete, the owner/manager compares previous apartment condition statements along with photographs to that of the current tenant. The current tenant is charged for any new damages and that's it. No owner is out to take people's money. They wouldn't be in business for very long. I think Ka Fai has been around for well over 10 years so......... With regard to the comment of someone being charged for not covering their garbage cans - The City of Boston fines property owners for trash not disposed of correctly. So they have to pay that fine then collect it from the tenant. When tenants don't cover garbage cans, that attracts rodents such as mice and rats. If we get charged, you get charged. With regard to someone being charged for installing a shelf in the kitchen then not removing it - You cannot assume that what is aesthetically pleasing to you will be to all others. Not everyone has the same taste. The apartment must be left in the same condition it was given in. Pretty basic stuff. On move in day, all tenants are provided with a move in packet, which details the rules of the building as well as goes into detail on how to NOT get charged at the end of the lease. Most tenants don't even open the envelope. With regard to being charged for nail holes - that is not normal wear and tear. If you didn't fill out an apartment condition statement then only you are to blame. It is your responsibility to write down any damages you see when you move in so you won't be charged. If there is any question at the end of your tenancy, take an hour to patch and paint the holes so you won't get charged. The best is getting calls from the parents/guarantors saying their child would NEVER do this or do that. If they knew how their child was "really" living they would be shocked. I have gone into apartments and literally gagged from the smell, the dirt and the overall disgusting condition. Food sitting out rotting for days, trash all over the floor not put in bags, caked on grease on the stove and everywhere else. These parents/guarantors are states away and have NO CLUE how their kids are living. Not to mention how disrespectful they are when speaking with us. I say that's bad parenting. Advice to tenants - respect other people's property and you will be treated with that same respect. Advice to parents/guarantors - don't assume your children are living the way they should abiding by the rules and respecting other people's property. Because 9 times out of 10 they are not and I have 100's of pictures to prove it!!! Sincerely, A property manager sick of people not taking responsibility for their own actions and blaming everyone else. read more

Terrible management company. They seem totally incompetent; they never answer their phones and when you leave a voicemail, it takes them days to respond. It takes them weeks to fix maintenance issues. One time in particular, we could not unlock our door from the inside or outside and when I asked them to fix it, they sent their guy to the WRONG ADDRESS. It took them another week to fix the issue. Furthermore, they never answer "maintenance emergency" hotline and there's no option to leave a voicemail. This left us without power for hours once. Try to avoid this company read more

Make sure you read the fine print of your lease agreement with this company as they apparently expect you to move out four days before the first, and charge you 200 per day if you aren't out of there by then. Obviously they don't make you aware of this when you move in and it's shady business practices like this that make ka fai so unpopular with tenants who have rented properties from them. The apartments are pretty nice but WATCH OUT, they will try and squeeze any extra money they possibky can out of you. read more

WORST management EVER. These people are rude, mean, money-minded and will take advantage of you in everyway. Not only that they were mean to us when we required maintenance, they were also super rude to us when we had to deal with them face to face -- I have never ever seen a smile on their faces. They treat you like you owe them thousands of dollars even if you paid rent on time. Also, expect to get THOUSANDS taken off your security deposit for things you never did/that broke because of bad quality. WORST COMPANY EVER! Especially when they deal with poor college kids like us, they have no empathy whatsoever and will try to squeeze the last cent out of you. just CROOKS. read more

Sadly I can't give this zero stars. This is THE worst management company ever. They are almost impossible to reach by phone, unresponsive to emails, and extremely unhelpful on the few occasions I was actually able to contact them. In fact I just experienced a phone call with someone from Ka Fai (which in itself is a miracle) where she made excuses about the security deposit, told me to email them, and then stayed on the phone being completely silent for 5 minutes and then hung up on me. Seriously never use this company... you're better off living in a cardboard box in some alleyway than trying to deal with them. read more

Worst management company I'd ever had to deal with (this was my 3rd apartment). As the two prior reviews said they will take anything possible out of your deposit. My roommates and I left the apartment in a way better condition then when we moved in but they charged us for everything that was wrong prior to moving in ($75 for every nail in a wall, you fucking kidding me?!). And I can guarantee you that they won't fix anything so they can charge the next tenants in my apartment. Now I'm trying to get the little money I can get back from the security deposit but I can't. They fucked up on the check and no bank will take it. And when I try to call no one picks up. When I try to physically go and see them, I just ring the doorbell for twenty minutes and look like and idiot... who the fuck does't work at 2:00 pm on thursday morning? All in all these guys really suck so stay away. read more

Very poor response to everyday issues. Not easy dealing with them. I recommend avoiding them.

Ditto here. These guys are crooks, to put it nicely. DO NOT, I repeat, DO NOT rent an apartment managed by these guys!!!! My son and daughter lived in one of the Allston apartments for 2 years and left the place better than when they found it. Yes, at first appearance, the place looked pretty nice but for $3k a month, it should, right? After all, it is Allston! Same as others, they moved in to a place that basically had nail holes, nails and screws preexisting, no heat in one bedroom, and you couldn't even find this guy, Tony Tam, to fix anything, much less answer a phone call. The kids hung a very nice pot rack in the kitchen due to minimal storage space which actually added to the place and were charged for it when they left!! They were also charged for bedroom locks on the doors that were there at move-in!!! Who was to know!!! This is a SCAM!!! Stay away!!!!! After 2 years and leaving the place immaculate and better than when received, I was charged $1,850 against my security deposit!!!!! This is criminal!!! My son is investigating his renter's rights but BEWARE if you're planning to rent a unit managed by these folks. They WILL rip you off and yes, you can basically kiss at least 2 large bills to the wind!!! read more

Ka Fai is about as corrupt as real estate management companies get. And i'm not even comparing them to other professions. Even in the scummy world of real estate, Ka Fai ranks as the bottom of the barrel. Not only are they unreachable by phone on any occasion, refuse to fix anything, play the blame game whenever possible to ensure that they are never at fault for anything in their property... they even (as the reviewer beneath me mentioned) have the audicity to take off your security deposit for nails that were in the walls when I moved in. Don't expect a cent of your deposit back when you move out and don't expect them to ask like you're giving them thousands of dollars a month while you live there. They are above you, they are infallible, and they are all knowing. Basically, they are scum that I would never deal with again. Please, take my advice and never rent a property from these people. read more