I received treatment at the ER in August. The staff were courteous, professional and efficient…read more From the staff who took my vitals, drew blood, the doctors, nurses, CT scan, etc. they took great care of me. I ended up being admitted for 3 1/2 days. The fourth floor staff were wonderful and treated me kindly. And, they did a great job with difficult patients. I watched them as they had a lot of patience with them. They had genuine warmth, listened carefully and worked well with other staff when communicating patient information. Nurses: Anna, Sabrina, Dana, Pam, Fay Charge nurse: Doug, Dennis Doctors: Dr. Lopez, Dr. Boussayoud and Dr Liu CCP: Suria, Juan, Renat, Lucy Nurse: Tiffany Floater - Ricky They are absolutely top notch caring professionals!!

There are hospital visits... and then there are experiences that completely restore your faith in…read morehumanity. I've spent enough time in hospitals over the years to know that kindness can sometimes feel like a limited resource. Walking into West Hills Hospital, I honestly expected good medical care. What I didn't expect was to meet one of the most compassionate, respectful, and genuinely invested medical teams I've ever encountered. Dr. Namavar, the nurses, the social workers--every single person we met treated not only our family, but our loved one struggling with addiction, with a level of dignity and respect that frankly brought us to tears. Addiction carries so much stigma, yet not once did anyone make him feel like "just another addict." They saw a human being. That matters more than words can express. Our family had a very specific plan to safely transition him from the hospital directly into a rehabilitation facility. Every concern we had was heard. Every request was taken seriously. The team coordinated with the rehabilitation center, communicated with us every step of the way, and made sure nothing slipped through the cracks. Instead of making us feel like difficult family members, they made us feel like partners in his care. Then there was Dr. Namavar. I've met a lot of physicians. I've never met one quite like him. He sat down--not because he had to, but because he wanted to--and shared his own personal experiences with loss and drug overdoses. He wasn't reading from a script or giving a lecture. He was connecting with another human being. You could actually see the walls come down in the room. It was one of the most genuine moments I've ever witnessed between a physician and a patient. To the nurses: thank you for treating us like family. To the social workers: thank you for fighting just as hard for the next step as you did for the one we were in. To Dr. Namavar: thank you for reminding us that medicine is as much about the heart as it is about science. And finally... this is probably the weirdest compliment I've ever written, but if life ever decides to throw another medical emergency my way, I sincerely hope it has the courtesy to happen somewhere near West Hills Hospital. That's how much confidence you've given me. You didn't just care for a patient. You cared for an entire family. Thank you for giving us hope when we needed it most.

Just wanted to shout out the amazing team, Yalda, Dr. Hamid, and the rest of the squad made a…read morehorrible detox as comfortable as possible Highly recommend These negative reviews genuinely surprise me

Improper Billing and Patient Misrepresentation. they…read moreaccepted my insurance and "COPAY"Weeks later, I received a surprise bill for the full amount.

I'm going to hate to leave this hospital. The service and…read moreFood are fabulous. Gourmet type food......I go to many great eateries but this place is truly great..... Kudos to the chef..

Most dismissive hospital in the world enless ur dying they will not help u I would rather drive two…read morehours away then to sit somewhere where they basically will not help u 1. I got my appendix removed they judged me left me sitting in the er for a long time with no pain meds to suffer 2. Then every time after I come here they r rude mean dismissive they always say nothing is wrong with me and another dr tells me there is 3. This time I sat here massive nose bleed with clots coming out and so much head pain so so bad and they did again nothing didn't even give me a iv because I was a hard stick and cried they wanted me out of the emergency room because I was "difficult " and it showed Don't bring ur loved one to this judgemental dismissive hospital they will only help u if ur dying and I would be shocked if then they even helped you

Everyone at the office is extremely nice ans helpful. The office is very clean and welcoming. I…read morefinally found a docters office that I like.

Very responsible and persistent. Has excellent facilities.He is very serious and has a great…read morepersonality.

Definitely a 5 star experience. The front desk was very…read morewarm and welcoming and efficient. didn't experience a long wait in the lobby nor in the patient room . The provider was very thorough and compassionate to my concerns and needs. Did an amazing job explaining my diagnosis and treatment plan going forward. I was very pleased with the service. I highly recommend you visiting this urgent care .

Really disappointed - called to MAKE SURE they do walk ins, per their description and PREVIOUS…read morereviews stating they in fact DO NOT MAKE APPOINTMENTS but walk ins. Called, the rep said the latest they can see a patient is 4:30, arrived at 4:10 for them to say all appointments were booked?? Which made no sense because I had just spoken with her and reminded her of the conversation - but apparently "so many people walked in" when there were just 2 patients waiting.... that they took all the "appointments" available for the day. Don't waste your time or money going here. As a business, please be more direct with patients as no one likes wasting their time especially when going to urgent care.

I've always felt truly cared for when I interact with the entire staff. It's so heartwarming and…read moreuplifting. You can feel that they take your care personally and seriously by the warmth that it is delivered through. Steven who's Job is to confirm your appointment on the day prior, his calm and friendly demeanor is such a joy that I remembered his voice and instantly recognize him when he calls. Dr Jacob, my provider of care for my life long diabetes has been there for over four years uplifting and supporting me through this challenge. Together we found what works for me to finally be able to state that I now have my sugar level under control as a way of life. My life is better as a result of my experience with this organization!!,,

Very frustrating experience. I called before my husband's appointment to confirm they accepted his…read moreinsurance, and they told me everything was fine , no mention that they were out-of-network. My husband even confirmed with them when he was at the office for his appointment. After the visit, we got a large surprise bill. We contacted the office and asked to speak with a manager, explaining the situation. We were willing to pay a portion of the bill, but not the full amount because the error was theirs. They never followed up, never called us back. That kind of service shows a total lack of responsibility. Definitely would not recommend this place.

I arrived at this Kaiser Permanente around 9:30am this morning. Checked in with the front desk, got…read moremy visitor pass and went up to the 5th floor. Went to see one of my former coworkers' father who had just had a kidney transplant. When I walked in, the nurse was changing the bag that was hooked on him, so she told me to give them a minute or two before I can get back in. I waited in the lobby and once the nurse was done, I was able to walk back into the room. Since I was there, I also went to visit one of my friend's granddaughter. She is 18 and has a lot of health issues. May God help this young lady. I would rather not disclose any confidential information on her health. The care that both of those people are receiving at this facility is SUPERB! Nurses are always caring, compassionate and so are the doctors. I, myself, used to be with Kaiser, but when I got married, we went with UCLA. Since my estranged husband, my son and myself pay a lot less for the premium. I can't say enough good things about Kaiser hospitals. All the ones that I have visited. They accept credit cards and most insurance plans. They have a nice gift shop if you want to cheer your loved one with flowers or balloons. Parking is free and restrooms were spotless clean. 24/7. Thank you all at Kaiser Permanente. When you are there, you are in great hands!!

I will never return to this location for ER, urgent care, or primary care services…read more I had an extremely disappointing experience with Dr. Neha Amin and Charge Nurse Carlos P. During my visit, I felt that my symptoms and concerns were repeatedly dismissed. I was not feeling well at all and came seeking answers regarding significant inflammation, pain, and signs of infection that were right on my face ! From the beginning of the visit, I felt that my concerns were not being taken seriously. According to the visit notes the doctor wrote , she advised she "offered me " a CBC test but yet did not do her job or care to do her job so that was a lie . no testing / ultrasound or xrays , bloodwork was performed here . Yet kaiser has the audacity to still bill me for this USELESS VISIT When I respectfully asked if another physician could evaluate me, I was told that I would need to be discharged and check back in, which was frustrating because they weren't going to check me back in which they directly told me ! I repeatedly expressed concern about my symptoms and asked if anything could be done to determine the cause of my condition. I was practically pleading with them and was emotional I was told that because I was not experiencing a life-threatening emergency, there was little else that could be done. While I understand emergency departments must prioritize critical cases, I left feeling unheard and without any answers. I was ultimately forced to seek care elsewhere. I went to Exer Urgent Care in West Hills, where I was evaluated and diagnosed with shingles. NOT COMMON FOR A 26 yrs old . Prior to that, I had only been advised by them that I had a swollen lymph node. I also have an issue with documentation in my medical record stating that I threatened legal action. I informed staff that I intended to file a complaint regarding my experience, but I did not threaten a lawsuit. I never had experiences like this at Kaiser facilities I previously visited, including Panorama City. Going forward, I will never come to this location again and will stick to porter ranch location or panorama city , they have such caring nurses and doctors !!! I DO NOT recommend this facility. Workers here have very careless attitudes and are rude !

Best urgent care I have ever been to. They have such an amazing/caring staff of women and Dr. Eli…read moreGluzman is amazing he's very patient, informative, and caring and they all make you feel comfortable coming in for whatever embarrassing medical thing you might need. I was in and out in less than 30 minutes. Highly recommend this Urgent care to everyone please go here. They have a spacious parking lot or street parking. Only note is they do not take insurance it's all out of pocket but very affordable.

Had an awful experience at this urgent care, and the main issue was the front desk staff. The…read morereceptionists. Yes receptionists! Shouldn't even call themselves nurses were completely unprofessional--sitting around gossiping, talking to each other, and clearly giving attention only to their preferred clients instead of doing their jobs. It felt like nothing was getting done. I was also shocked that no basic vitals were taken by them. The doctor ended up doing everything, which just shows how disengaged the staff was. On top of that, one receptionist was extremely rude and kept calling me "hun". That is not appropriate and came off as condescending and disrespectful. How about focusing on your job instead of being dismissive and unprofessional? Overall, this place lacks professionalism, respect, and basic patient care.

Dr. Azizeh Asgari was unprofessional and rude. She raised her voice at my 17-year-old friend, who…read morewas simply asking questions because she is new to seeing a gynecologist and understandably felt confused. Instead of being patient and supportive, the doctor dismissed her concerns and didn't even take the time to ask if it was her first visit. The experience was upsetting and lacked basic compassion and professionalism.

(Este mensaje se repetirá en español)…read more I truly don't know how this place has more than 1 star. Before I even switched to this clinic many other patients had their horror stories and how their care feels completely neglected: lab test with no follow up on results, rude or careless staff, front desk ignoring patients when it comes to unscheduled test and now my own experience with canceling appointments even though I called the day before to confirm it was still in the schedule and not scheduling me in with the OB even though I'm less than two weeks from delivering my baby. My very first visit at the Canoga Park clinic one of the nurses told me that I switched from a better clinic to this one. That should have been my sign to put up with the travel and stick with San Fernando. Honestly if you have the means, go to any other clinic. Realmente no sé cómo este lugar tiene más de 1 estrella. Incluso antes de cambiarme a esta clínica, muchos otros pacientes tenían sus historias de horror y cómo su atención se siente completamente descuidada: prueba de laboratorio sin seguimiento de los resultados, personal grosero o descuidado, recepción ignorando a los pacientes cuando se trata de pruebas no programadas y ahora mi propia experiencia con la cancelación de citas a pesar de que llamé el día anterior para confirmar que todavía estaba en el horario y no me programaba con el obstetra a pesar de que estoy a menos de dos semanas de dar a luz a mi bebé. En mi primera visita a la clínica Canoga Park, una de las enfermeras me dijo que cambié de una clínica mejor a esta. Esa debería haber sido mi señal para aguantar el viaje y quedarme con San Fernando. Honestamente, si tienen la manera de viajar, ve a cualquier otra clínica.