My brother spent 44 days in the ICU at UCLA West Hills Hospital, and I wanted to take a moment to…read morerecognize the incredible team who cared for him during one of the most difficult periods of our family's life. While every member of the ICU staff treated my brother with compassion, professionalism, and dignity, I would like to especially thank nurses Eric, Randy, and Olga, ICU physician Dr. Kakal, social worker Heather, and the entire ICU team for the exceptional care they provided throughout his 44-day ICU stay. Each person brought something unique to our family's experience. Olga was a source of comfort and reassurance whenever I felt overwhelmed and needed guidance. Eric showed extraordinary patience and gentleness with my brother, even on the most difficult days. No matter how challenging the situation became, he treated him with kindness and respect. Randy had a special way of connecting with my brother and earning his trust. When my brother wasn't listening to the rest of us, Randy somehow always knew how to reach him. Heather, our social worker, helped guide our family through difficult decisions and conversations with compassion and professionalism. Her support during an incredibly challenging time was deeply appreciated. Beyond providing excellent medical care, these individuals supported our family through an incredibly difficult journey. They reminded us that healthcare is not just about medicine, it is also about humanity. I would also like to recognize the volunteers at the visitor check-in desk on the first floor. They were always welcoming when I arrived to visit my brother, and after his passing, they showed our family tremendous compassion and kindness that I will never forget. My experience in the ICU made me proud to be a UCLA alumna. I will always be grateful for the care, dignity, and respect shown to my brother and our family. Thank you from the bottom of my heart.

Security person Geraldo Cesar Chezz, arrogant, rude and insensitive to families in fragile…read moresituation in the Emergency Room waiting area. Rushing people through security clearance without a care and aggressively as 'we' were wasting his time. Geraldo Cesar Chezz was on phone, unprofessional to patients/families and immediate co-workers who complained to other security staff on site. Geraldo Cesar Chezz went back and forth to the nurse's main secured area erratically as if playing like a child foregoing service to humans... He engaged in flirty personal conversations with nursing staff. Terrible! *** Dr. and work staff of visit were good. Communication to patient was a bit off and not clarified....Understanding that their is prioritization, severely extended wait time went unexplained until patient had to ask status. The two males in the imaging portion of the hospital told the elderly patient to put her necklace in her mouth? It could have broken inside her mouth and she could have choked, not to mention a daily wear necklace is dirty most of the time. The two males were confident in their request and acted as if I was out of line, when they went against a standard procedure for many years!

Just wanted to shout out the amazing team, Yalda, Dr. Hamid, and the rest of the squad made a…read morehorrible detox as comfortable as possible Highly recommend These negative reviews genuinely surprise me

Improper Billing and Patient Misrepresentation. they…read moreaccepted my insurance and "COPAY"Weeks later, I received a surprise bill for the full amount.

The emergency room experience was interesting. Not bad. Not amazing. More like "we're renovating…read moreand everyone is doing their best with the group project." The place looks like it's getting a facelift, so I'll give them that. Fresh walls may be coming. New energy may be loading. But right now the organization still feels like it's buffering. The doctor was cool. That helped a lot. Calm energy. Normal conversation. Didn't make the visit feel heavier than it already was. In an emergency room, that matters because nobody pulls up there for fun. Nobody is saying, "Let's see what the ER is doing tonight." You want people who can make a stressful situation feel a little less chaotic. The security setup was the confusing part. You can walk in with the patient without being registered as a guest, but once you step out, now it's a whole process. Badge. Registration. Security check. Side quest unlocked. Why not just do that at the beginning? It felt like airport TSA designed a scavenger hunt inside a hospital. Some of the machines weren't working when we got there, so getting vitals checked took a while. That was weird. It's an emergency room. The machines should be awake before we are. A hospital with machines not working is like Starbucks saying the coffee machine is down. Technically possible. Emotionally unacceptable. The receptionist was definitely having a day. I get it. We all have those. But at a hospital front desk, the vibe matters. People are stressed. Worried. Confused. Already thinking WebMD gave them three hours to live. A little warmth would go a long way. You don't need Disney cast member energy. Just maybe less "you interrupted my villain origin story." The atmosphere felt like a hospital mid-glow-up. Construction energy. Moving parts. A few systems that need tightening. Not terrible. Just noticeably not smooth. Overall, the experience was still good because the doctor and staff helped keep things steady. But the ER flow could use better organization, working equipment, and a front desk vibe that says "we got you" instead of "why are you bleeding near my paperwork?" it's giving... Grey's Anatomy if the hospital admin team had one group chat and nobody checked it.

I applied for a Respiratory Therapist position at Providence Cedars-Sinai Tarzana and unfortunately…read morehad one of the most unprofessional hiring experiences I've ever encountered. I joined my scheduled Microsoft Teams interview on time using the link they provided and waited to be admitted into the meeting. No one ever showed up, and no one contacted me to explain what happened. I even took a photo of my screen showing that I was waiting for the interview the entire time. Afterward, I sent multiple follow-up emails to the interview email address asking for an explanation. My emails were eventually forwarded to someone else, but I never received a response, an apology, or any acknowledgment of what happened. To make matters worse, about an hour after I had been stood up for my interview, I received a generic denial email. Not a phone call. Not an apology. Just a rejection after they failed to attend the interview they scheduled. I understand that mistakes happen, but professionalism and communication matter--especially in healthcare. A simple apology or the opportunity to reschedule would have gone a long way. Instead, I was left feeling that my time and effort were not valued. I hope Providence reviews its hiring process so future applicants are treated with the respect and professionalism they deserve.

Everyone at the office is extremely nice ans helpful. The office is very clean and welcoming. I…read morefinally found a docters office that I like.

Very responsible and persistent. Has excellent facilities.He is very serious and has a great…read morepersonality.

Definitely a 5 star experience. The front desk was very…read morewarm and welcoming and efficient. didn't experience a long wait in the lobby nor in the patient room . The provider was very thorough and compassionate to my concerns and needs. Did an amazing job explaining my diagnosis and treatment plan going forward. I was very pleased with the service. I highly recommend you visiting this urgent care .

I had a very disappointing experience with Nazanin Jalalian…read more When my son came in with an open wound, I expected professional and compassionate care. Instead, the entire experience felt disorganized and unprepared. It appeared that the necessary supplies and materials were not readily available, which caused delays and added stress to an already difficult situation. Rather than first focusing on controlling the bleeding and comforting a frightened child, substances were applied directly to the open wound, causing my son significant pain and distress. He was crying, and I felt that very little effort was made to show empathy, patience, or reassurance during the procedure. I was also concerned by the way the wound was managed and the difficulty in applying the dressing. As a parent, it was upsetting to watch my child suffer while feeling that his comfort and well-being were not a priority. Medical care should include professionalism, kindness, patience, and respect--especially when treating children. Unfortunately, that was not our experience.

I've always felt truly cared for when I interact with the entire staff. It's so heartwarming and…read moreuplifting. You can feel that they take your care personally and seriously by the warmth that it is delivered through. Steven who's Job is to confirm your appointment on the day prior, his calm and friendly demeanor is such a joy that I remembered his voice and instantly recognize him when he calls. Dr Jacob, my provider of care for my life long diabetes has been there for over four years uplifting and supporting me through this challenge. Together we found what works for me to finally be able to state that I now have my sugar level under control as a way of life. My life is better as a result of my experience with this organization!!,,

Very frustrating experience. I called before my husband's appointment to confirm they accepted his…read moreinsurance, and they told me everything was fine , no mention that they were out-of-network. My husband even confirmed with them when he was at the office for his appointment. After the visit, we got a large surprise bill. We contacted the office and asked to speak with a manager, explaining the situation. We were willing to pay a portion of the bill, but not the full amount because the error was theirs. They never followed up, never called us back. That kind of service shows a total lack of responsibility. Definitely would not recommend this place.

I underwent surgery on May 15, 2026, and I want to express my deepest gratitude to the entire team…read moreat Kaiser Woodland Hills. I had some reservations about this facility, but this team completely changed my perspective. From check-in to discharge, everyone was outstanding. I am especially grateful to my pre-op nurse, Daniell, who was amazing, and my post-op nurse, who provided such incredible care. You both were great, and I promised you I would leave this review--I haven't forgotten your kindness! I also want to thank the anesthesiologist and the CNA; you all were wonderful. Between my health and the stress of a divorce, I was going through a lot, but this team made me feel safe and cared for. I am so grateful to all of you and to my surgeon, Dr. Luciette Saad. Please find these team members and give them my sincerest thanks and kudos. Thank you all for being so amazing!

I will never return to this location for ER, urgent care, or primary care services…read more I had an extremely disappointing experience with Dr. Neha Amin and Charge Nurse Carlos P. During my visit, I felt that my symptoms and concerns were repeatedly dismissed. I was not feeling well at all and came seeking answers regarding significant inflammation, pain, and signs of infection that were right on my face ! From the beginning of the visit, I felt that my concerns were not being taken seriously. According to the visit notes the doctor wrote , she advised she "offered me " a CBC test but yet did not do her job or care to do her job so that was a lie . no testing / ultrasound or xrays , bloodwork was performed here . Yet kaiser has the audacity to still bill me for this USELESS VISIT When I respectfully asked if another physician could evaluate me, I was told that I would need to be discharged and check back in, which was frustrating because they weren't going to check me back in which they directly told me ! I repeatedly expressed concern about my symptoms and asked if anything could be done to determine the cause of my condition. I was practically pleading with them and was emotional I was told that because I was not experiencing a life-threatening emergency, there was little else that could be done. While I understand emergency departments must prioritize critical cases, I left feeling unheard and without any answers. I was ultimately forced to seek care elsewhere. I went to Exer Urgent Care in West Hills, where I was evaluated and diagnosed with shingles. NOT COMMON FOR A 26 yrs old . Prior to that, I had only been advised by them that I had a swollen lymph node. I also have an issue with documentation in my medical record stating that I threatened legal action. I informed staff that I intended to file a complaint regarding my experience, but I did not threaten a lawsuit. I never had experiences like this at Kaiser facilities I previously visited, including Panorama City. Going forward, I will never come to this location again and will stick to porter ranch location or panorama city , they have such caring nurses and doctors !!! I DO NOT recommend this facility. Workers here have very careless attitudes and are rude !

My husband needed to go to Urgent Care a few days ago. Below are his comments…read more Doctor Gluzman did a remarkable job in examining, testing, diagnosing, and giving medication for my problem, all on the same visit! He explained my potentially significant problem and what should be done to improve that. Thank you, Dr. Gluzman for your professionalism, expertise, and very caring attitude to an extent I had not seen before in other physicians.

Best urgent care I have ever been to. They have such an amazing/caring staff of women and Dr. Eli…read moreGluzman is amazing he's very patient, informative, and caring and they all make you feel comfortable coming in for whatever embarrassing medical thing you might need. I was in and out in less than 30 minutes. Highly recommend this Urgent care to everyone please go here. They have a spacious parking lot or street parking. Only note is they do not take insurance it's all out of pocket but very affordable.

I can only talk from experience when it comes to Dr. Featherstone she is the best pediatrician she…read morecares about kids well-being what I mostly love about her is also that she won't over prescribe medication that your child does not need. There is a lot of doctors out there that just prescribe you medicine to prescribe it Dr. Featherstone will ask you a bunch of questions and depending from there she will prescribe what she thinks is needed for your child. I've had doctors in the past prescribe me a bunch of medication that my kids don't need. I will be honest. I do have to wait a little longer, even though I made an appointment but when it comes to Dr. Featherstone, I wait for her, she's been our family doctor for the past 14 years also Featherstone will hear your needs your worries as a parent and if you think your child needs to be referred to a certain specialist, she will do other doctors you tell them your concerns. If you tell them to refer you to a specialist, they will put a lot of butts as to why your child doesn't need that, and forgot to mention Albert, which he is Featherstone, nurse assistant is the greatest duo is the greatest and I couldn't be more thankful to them for always providing the best for all the kids that come into this clinic. When it comes to adult care, I do not know about that. I am not a patient here, but when it comes to pediatrics, they are the best in this clinic people don't give them enough credit for all the hard work they do and for all the caring people comments are upset about, if your child is a patient of Featherstone, trust me you will love her. She is known in many hospitals because every time I've been to the ER with one of my kids and I mentioned she's their doctor. They always say oh I know who she is she's amazing you chose right. And once again, talking about experience, I have never had any issue at this clinic Featherstone, we love you and appreciate you for all your hard work

Dr. Azizeh Asgari was unprofessional and rude. She raised her voice at my 17-year-old friend, who…read morewas simply asking questions because she is new to seeing a gynecologist and understandably felt confused. Instead of being patient and supportive, the doctor dismissed her concerns and didn't even take the time to ask if it was her first visit. The experience was upsetting and lacked basic compassion and professionalism.