Unfortunately, what started as decent service turned into an extremely unreliable experience. The…read moreservice became more and more inconsistent until there were weeks when our pool simply wasn't being serviced at all. We repeatedly had to reach out and ask when someone was actually going to show up. The most frustrating part is that we never missed or delayed a payment. We held up our end of the relationship, yet the company showed very little regard for holding up theirs. Going weeks without service and having to chase down your pool company is not acceptable. Communication was poor, reliability was virtually nonexistent, and the overall lack of professionalism was extremely disappointing. A business cannot expect customers to continue paying for a service that they have to repeatedly remind the company to actually provide. I'm leaving this review as a warning to potential customers: if consistency, communication, and reliability matter to you, I would think twice before hiring this company. Unfortunately, I don't believe we are the only customers who will eventually become frustrated by this level of service.

Matt has done a fantastic job making my pool looking great! The last company I hired completely…read moreruined my pool and Matt came in and fixed the problem and now it looks great! He also has done a great job with my hot tub. Matt is friendly and professional and I appreciate his knowledge. I highly recommend this company.

Do not Hire this company!! I hired Matt to maintain my pool he serviced it three times and by the…read morethird time he had done so much damage to my chemicals I had to drain my pool and refill it. I have had this pool for seven years prior to hiring this company and never had this issue. I had my chemicals tested at Clearwater Gulf Coast two weeks prior and there were no Issues with the Stabilizer. I had my pool water tested today by Clearwater Gulf Coast and my stabilizer level was 140 -150. This water is not safe to swim in and the day prior my pool was serviced by Matt from Biloxi Pool and Spa. Matt told me via text that I was all set and my pool looked good and that he added chemicals to make the chemistry right. I was not at home when the pool was serviced and I took Matt's word. When I looked at my pool the next morning the bottom was dirty. I immediately brought my pool water to be tested and that is when I found out my chemicals was so off my pool would need to be drained and refiled. I asked matt if he had used chlorine Stabilizer and he avoided the question he finally admitted that he had but he would not tell me how much stabilizer he had put in my pool. I asked Matt to stand behind his work his response was "You never paid me for me to stand behind it."

Designer (Amy Wright.) 5 stars Sample selection coordinator…read more5 stars Construction superintendent 2 stars Construction scheduling 2 stars Pool School & Service tech (Brian Heathcoe). 5 stars Dig day to completion 10 weeks I'll start my review out by saying that I am happy with my pool and I did recommend Blue Haven on the Gulf to someone recently, and I will continue to recommend them, but with stipulations. To make a long story short the process from dig day forward was very frustrating. I am a home builder, so I am familiar with construction processes, contractors, and scheduling. In the very beginning, I requested to be given a seasoned superintendent for my project. What I got was a messenger. 99% of my questions could not be answered, and unfortunately a few build details were overlooked or installed improperly and had to be corrected. This was not because I did't express my concern but more because it just went in one ear and out the other. I ended up working with John the manager after a certain point in time. Fortunately, he saw to it to make things right. My 1st pool school was rushed and lacked the "Congratulations on your new pool, I'm here to teach you how to maintain it" attitude. This was my first pool, I was a deer in headlights. Eventually, they sent a second pool school technician to me by the name of Brian Heathcoe. What a wonderful human being Brian is!. He showed me every process on maintaining the pool and was patient enough to answer my 100 questions. I've had my pool for 10 months now and there has been a time or two when I was unsure of something and reached out to Brian on his cell phone. He answered immediately and took care of me. He has since been promoted, and I can understand why. Blue Haven needs to hire more people like Brian! My bottom line suggestion is if you go with Blue Haven on the Gulf make sure you communicate and hold them accountable to what they say they're going to do. One last thing, if you want an amazing and patient designer then ask for Amy Wright!

I don't do reviews normally, but because this is such a large expense for a homeowner I feel others…read moreshould be concerned with the Mobile location. This was my google review after we had already reached out to Blue Haven for help with the issue and their response was "your responsibility and out of warranty" and recommendations on contractors to fix. Buyer Beware! Pool is in its 2nd summer. The weeds and mold around the brick pavers is horrific. Had many quotes to have the paver sand redone because of course Blue Haven said "out of warranty". Every single contractor that came to quote asked "Blue Haven Pool?" They could tell by the paver installation their Crap work. Sad to think about how much original pool cost and the amount I am now paying to correct the paver sand, mold removal and weeds. Oh and most quotes - 5 year warranty. Do not use!! Welp - wouldn't you know that got the attention of Julie their warranty manager who had told us to pack sand earlier. She now messaged us to say, while this is outside the warranty, the pavers may not have been maintained properly in only 18 months. However - now they are willing for to send someone out (specific date given) to show us how to maintain.....IF...we remove the 2 star google review and replace with a 5 star review. Are they for real? BBB coming in next. For what it is worth - the design is beautiful. The actual pool is beautiful. The paver patio is the problem that will be ruined if we do not shell out $1000s to fix less than 2 years of install. I wish i could add pictures here. If you could see the mold and weeds growing.

I thought I had come back here and changed this review previously, but using the app again, I…read morerealized I had not. I am amending my review. Initially, I gave Lee swimming pools a very poor rating. After being contacted by Joel (the owner) after my review. Joel came out and made everything right. Being in business myself, I understand that sometimes associates or employees don't always make the right call. It happens. This was the case in my situation. Joel personally came out and rectified my problem. He also offered to give me my money back, which I did not accept. My only goal was to get the work completed that I had paid for. Joel seems like a standup guy, and cares very much about the quality provided by his business. Very sorry that I had not amended this sooner.

Great design work, attention to detail and follow through on everything. I highly recommend this…read morecompany. Joel did an awesome design, very transparent and detailed and saw it through till he saw our smiling faces.

I am extremely pleased with the service I have been receiving from Premier Pool Service and my…read moretechnician, Tyler. I reached out to Devon after being frustrated and disappointed with several other pool services. She was transparent about her company's pricing and policies. Following our conversation, I received a copy of the policy, pricing options, and expectations of both the company and the pool owner. My pool is cleaned and maintained weekly. I receive an email with before-and-after pictures and all chemical levels. In addition, the email includes instructions to help me maintain the pool throughout the week. I have recommended Premier Pool Service to friends and will continue to recommend them.

Outstanding Service, great techs and always on time.... Highly recommended…read more Great value