Designer (Amy Wright.) 5 stars Sample selection coordinator…read more5 stars Construction superintendent 2 stars Construction scheduling 2 stars Pool School & Service tech (Brian Heathcoe). 5 stars Dig day to completion 10 weeks I'll start my review out by saying that I am happy with my pool and I did recommend Blue Haven on the Gulf to someone recently, and I will continue to recommend them, but with stipulations. To make a long story short the process from dig day forward was very frustrating. I am a home builder, so I am familiar with construction processes, contractors, and scheduling. In the very beginning, I requested to be given a seasoned superintendent for my project. What I got was a messenger. 99% of my questions could not be answered, and unfortunately a few build details were overlooked or installed improperly and had to be corrected. This was not because I did't express my concern but more because it just went in one ear and out the other. I ended up working with John the manager after a certain point in time. Fortunately, he saw to it to make things right. My 1st pool school was rushed and lacked the "Congratulations on your new pool, I'm here to teach you how to maintain it" attitude. This was my first pool, I was a deer in headlights. Eventually, they sent a second pool school technician to me by the name of Brian Heathcoe. What a wonderful human being Brian is!. He showed me every process on maintaining the pool and was patient enough to answer my 100 questions. I've had my pool for 10 months now and there has been a time or two when I was unsure of something and reached out to Brian on his cell phone. He answered immediately and took care of me. He has since been promoted, and I can understand why. Blue Haven needs to hire more people like Brian! My bottom line suggestion is if you go with Blue Haven on the Gulf make sure you communicate and hold them accountable to what they say they're going to do. One last thing, if you want an amazing and patient designer then ask for Amy Wright!

I have never written a negative review about a company before, but I feel it's important to share…read moreour experience so others know what to expect. We are currently in the process of having a pool built by Blue Haven Pools on the Gulf Coast. In the beginning, everything was excellent. Our designer, Laura, was wonderful. She took the time to listen to exactly what we wanted, thoughtfully designed our pool, and made sure every detail matched our vision. She was knowledgeable, patient, and a pleasure to work with. I would absolutely give her 10/10. The financing process was also smooth. Communication was prompt, and any questions we had were answered quickly. We were given a dig date of April 21 and an estimated completion time of 6-8 weeks, with an anticipated swim date around June 10. We understood those dates were estimates, but once the pool was dug on April 21, the experience changed dramatically. Communication became extremely difficult. Weeks would go by without anyone coming to work on the project, and we received little to no communication. I texted our project manager several times without a response. I called repeatedly, left multiple voicemails with Blue Haven, and sent several emails, all with no reply. After nearly a week and a half of trying to reach someone, I finally contacted the financing department simply asking if our project manager was okay and if someone could please return my calls. Eventually, I was contacted by the project manager's supervisor, who told me he would be taking over our project temporarily and assured me everything would get back on track. At that point, nearly four weeks had passed since anyone had worked on our pool. He met with us, reviewed the project, and I approved and signed a change order for an additional $7,400 worth of pavers. I was told they had been ordered and that work would begin within a few days. Meanwhile, the original pavers had already been sitting in our front yard for over five weeks, damaging our lawn. The following Monday, sand for the pavers was delivered despite a tropical storm being forecast for the next day. I even reached out expressing concern that the sand would be washed away, but I never received a response. By the end of that week, no crews arrived, no new pavers had been delivered, and there was no communication. The following week I was told that rain had delayed the schedule and that we were "third in line." This was confusing because only a week earlier we had supposedly been days away from starting paver installation. Since the additional pavers still hadn't been delivered and I hadn't even received an invoice, it became difficult to believe they had actually been ordered when I was originally told they had been. Eventually, the pavers did arrive after my husband contacted management again, but two more weeks passed with beautiful weather and still no work began. Again, our project manager stopped responding to texts and calls. When my husband reached out to management once more, we learned that our project manager had actually submitted his resignation. Had we not continued calling, we likely would have never known. We were promised another update the following day regarding next steps. As of today, our pavers have been sitting in our front yard for nearly two months. There is construction debris throughout our backyard, a large pile of dirt that now has grass growing through it, and because the dirt blocks access, I can't get my lawn mower into the backyard. I've had to use a weed eater just to keep the grass down and reduce the chance of snakes. Our fence has remained down throughout the project, making it difficult to let our dogs outside and leaving the construction visible from the road. I'm also concerned about potential HOA violations because of the condition of our property. I understand that construction projects experience delays, weather happens, and schedules change. What has been most disappointing isn't the delays themselves--it's the lack of communication, the repeated unreturned calls and messages, and being given timelines that ultimately weren't accurate. A simple phone call or text updating us would have gone a long way. Our experience has been stressful and disappointing. While the design and sales process were outstanding, the project management and communication after construction began have not met the level of service we expected. Based on our experience, I cannot recommend Blue Haven Pools. If you choose to work with them, I would encourage you to prepare for potential communication challenges and a project timeline that may extend well beyond the original estimate.

I thought I had come back here and changed this review previously, but using the app again, I…read morerealized I had not. I am amending my review. Initially, I gave Lee swimming pools a very poor rating. After being contacted by Joel (the owner) after my review. Joel came out and made everything right. Being in business myself, I understand that sometimes associates or employees don't always make the right call. It happens. This was the case in my situation. Joel personally came out and rectified my problem. He also offered to give me my money back, which I did not accept. My only goal was to get the work completed that I had paid for. Joel seems like a standup guy, and cares very much about the quality provided by his business. Very sorry that I had not amended this sooner.

Great design work, attention to detail and follow through on everything. I highly recommend this…read morecompany. Joel did an awesome design, very transparent and detailed and saw it through till he saw our smiling faces.