I had the scariest experience of my life this morning. The cab driver named Kuldip (license plate…read moreVT-1659) picked me up at 6 am and parked far away from the entrance of the pick up location. It was snowing and I had 3 bags and a suitcase with me. I tried to call him over, wave and even called the dispatch multiple times. Instead of helping me he sat in the cab, let me take multiple trips to the cab to put my bags in and ran the meter up to $12. When I asked him if he could reset the meter due to the circumstances, he told me I had no other choice but to take his cab, which was true, there is only 1 cab company in Kamloops that I'm aware of and there are were no Ubers and I had a ticket to get back home for 6: 30 am. At this point it was already 6:10 am, I no longer had access to where I was staying and it was snowing. As much as I didn't want to get on his cab after dealing with him being unreasonable and slightly aggressive, I had to just give it up to bad customer service and attempt to not miss my way back home. When I was in his cab he began getting upset with me trying to dispute his charge and started driving me in circles and began to get aggressive. He started threatening to throw me out on the side of the road in the snow, yet he was also not stopping to do so. This was extremely scary when I realized I had also never given him the address of where I was going and he was driving around aimlessly, screaming at me and running up the meter more. I begged him to stop. You can see what happened in the video, but he got overly aggressive, turned around towards me (I'm not sure if this was an attempt to assault me or if that's just his typical behaviour when he's yelling) and I begged him to let me out of the cab at this point when I realized how scary the situation actually was. He started to pull into a parking lot after begging him, but still would not stop driving. I had to open the door while the car was moving and attempt to get out, that's when Kuldip finally stopped the cab and let me out, while also breaking my Labubu I just got for Christmas. I asked the other cab driver in the parking lot to help me and he just laughed at the situation and asked the other cab driver "haha Kuldip what did you do this time?" The fact that this seemed like normal behaviour for him, the dispatch did nothing to help, the other cab driver found it comical and the Kamloops police made me feel like I did something wrong when I called to try to make a report makes me very fearful of what could happen to someone whom is elderly, disabled or a minor if they were to find themselves in a similar situation. If no one can see the perspective of how this is a scary scenario - a young woman in a cab with an aggressive angry man at 6 am who has no fear of the repercussions of his actions, no one knew where I was going or who I was with, then I have given up on humanity. This should not happen to anyone and I feel like the system severely failed me. Please be careful out there. I really hope this hasn't happened to anyone else and will it happen to anyone else.

Horrible service I'm physically impaired and had to load my own walker,…read moreDriver never got out the car

The last two drivers that I had were amazing very fr and punctual and professional. I definitely…read morelook forward to having them drive me to work again.

Worst company ever ,the person that dispatched the cab had no idea what she was doing and I waited…read morefor half an hour when I tried calling back they hung up on me.

I think the Kamloops Airport Shuttle Service may be a one man show. I spoke with him on the phone…read morethe night before our flight and made the reservation. The next morning he phoned 50 minutes before he was to be there to say he couldn't make it. Left us scrambling.

Called a week before my arrival. Spoke with a guy I could barely understand who seemed extremely…read moreannoyed that I was calling to arrange a pick up. Was told I didn't need to make a reservation and a shuttle would be waiting. Landed and let's just say I wasn't super surprised that there was no shuttle in sight. If you need reliable transportation from the Kamloops airport, look somewhere else. Won't bother this company again. Terrible

Aman picked us up from the airport in Abbotsford, after a long day of traveling home from work. We…read morewere diverted due to the wildfires, but the shuttle was on time and waiting for us. He drove us safely, and was very accommodating. The van was very new and comfortable. All in all, a great service.

You are better off renting a car than leaving your fate in the hands of this unprofessional…read morebusiness. We had a shuttle booked from Sun Peaks Resort and a flight to make. The shuttle driver forgot to pick us up! When I called to see where he was, about 15 minutes past the scheduled pick up time, Simer was rude and short with me. She said "be patient he is coming." She never called him to check and lied about it. What kind of shuttle service does not have a proper dispatch system to make sure all the guests are accounted for?! I was patient and the shuttle still never came, so when I called back that's when Simer realized he forgot to pick us up. She had to dispatch a new shuttle from Kamloops and when this one finally arrived we had to experience a terrifying drive as he sped down the road to try to make our flight. Overall, we waited an hour and 45 minutes for them to pick us up. After the fact, I had multiple phone calls with Simer to rectify the situation and she kept giving me the run around. They only gave me $15 dollars back...that was not worth the stress we had to go through as we had multiple flights that day to try to make!

Three stars given because balanced out really big mistake with 'best they could do' repair…read more I was travelling to Winnipeg with my mother, who is 82 and has rather advanced Alzheimer's, and her wee service dog (medical alert). The itinerary was specifically planned to accommodate Mum's sundowning and the dog's bladder. That is, arriving by dinner time in the shortest possible time. Now, while the greatest failure of all was committed by the shuttle company who botched our booking and did not pick us up (see "Airport Shuttle" review), once we arrived by taxi at YYC, the Westjet staff at the gate should have been more on the ball. Our plane was still parked at the gate, the waiting area full of people. I asked the girls at the Westjet boarding desk if they could keep an eye on Mum and her dog while I grabbed two coffees. You need to know that YYC is a very small airport, you can see most of the entire waiting area. The girls said "No problem" and "Of course" simultaneously. Minutes later, when I went to Mum, the plane was pulling away 10 minutes early! Westjet had been made aware at booking that we were travelling with a service dog. The girls should have known they were missing passengers and realized we, with dog!, were they, and told us to board immediately. You can read all about how f*d our day became from here in aforementioned "Airport Shuttle" review. And, I do believe the Westjet boarding gate failed equally. The Westjet manager was able to get us on a much later flight which arrived in Winnipeg at midnight after making it very clear "that we don't usually do this for third party bookings". Clearly, he was accepting at least some responsibility for the huge gaff. Thanks for getting us there one almost the same day regardless.

Here is our group feed back to you in our recent BUSINESS TRANSACTION…read more We regret we cannot give you a positive feedback for reasons as follows: We were not aware you processed the $100 on Aleta's visa without advising us that is why I was paying you cash that day. You were conducting company business on our time as observed by Kirsten and my wife, This is reasons why we were behind schedule. The $100 per person should have had at least a light sandwich meal + beverage included. We feel there should have been more than 3 wineries visited. We do not feel we got full value for $400. I regret that I will not be recommending your establishment to my organization. My experience was very below customer expectations. i was also HARASSED BY THE OWNER MAAJE TO REMOVE THIS REVIEW NOT GOING TO HAPPEN MAAJE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Excellent, friendly service. They picked us up at the Kamloops airport in a beautiful, clean,…read moreShuttle. The driver gave us a little history and background on kamloops as we ventured up to sunpeaks resort. I would recommend this service to anyone visiting Kamloops.

I keep getting sucked in by the low fares on this substandard airline. Have flown half a dozen…read moretimes with them; not a single flight left on time. Have had items stolen from a checked bag. Currently sitting on the tarmac in Kelowna on a flight delayed over two hours. Never again.

Traveling to Edmonton for business. I usually fly Air Canada and rarely West Jet, but there was…read morethis deal for Flair... I know why it was so cheap cause they do nothing and charge for everything. After checking flight times and delays I Left my home 2 hrs north of Toronto for a 7am flight. Got to the airport at 5am went to check in and I'm told my flight is delayed till 3:45 PM! I asked why wasn't able to see this on the airport delays/ cancellations the lady at the desks answer was "I don't know" So with that, here I sit for the next 11-1/2 hrs missing a days pay. So note. Carry on bags=fee Checked bags = fee Print boarding pass= fee ... just goes to show, cheaper isn't always better... Oh well you live you learn.