In this day and age of Amazon Prime and big e-tailers, the only benefit of using a small locally…read moreowned independent power equipment dealer like this is for the support they offer after the sale. Town and Country Lawn and Garden offers no such support and actually made it considerably more difficult on me to get product defects dealt with and addressed. I recently moved to the area, decided to check out Town and Country as they were the local power equipment dealer. Within days of learning of their existence I purchased a $600 Stihl chainsaw from them. There were some red-flags during the purchase process, notably they had to get a tech from the back to even sell me the chainsaw. The tech also kind of threw out cliche phrases and some outdated preconceptions about the m-tronic feature of the saws I was looking at. Still, I decided to go through with the purchase. Right out of the box the saw gave me issues, demonstrating well-documented hot start issues. I battled the saw for 6 days in the woods trying to work through the issue, resetting the "computer" and trying different starting and cool down. procedures. After exhausting all avenues at home I begrudgingly brought it back to the dealer, abandoning the work at home I needed to get done. The lady at the counter was immediately defensive offered zero reassurance that they'd get me taken care of on this $600 saw I bought from them less than a week prior and yet to get a single day of proper use from. She brought a different tech out from the back to hear about the things Id try and the exact symptoms I'd experienced. I was VERY careful to explain the exact way to replicate the problem reliably. I didn't want to get a phone call a week later saying the saw "worked fine for them". Long story short, they failed to fix it. They initially misdiagnosed it, blamed Stihl for sending the wrong part and even at one point tried to put an outdated version of the m-tronic control unit on the saw and give it back to me. That plot was thwarted when the Tech Supervisor at Stihl realized I knew the difference and would be able to tell they put the wrong part on. All the while, Town-Country never called me to update me. I had to either call them, or call Stihl to get updates. T&C actually told me at one point they simply did not have the time to call their customers with updates. That's really all you need to know about this place. Eventually Stihl asked Town-Country to refund me so they could get the saw back to R&D to figure out what was wrong. I decided to roll the dice on another Stihl, and bought the same saw from another dealer a little further away. That dealer has been much better to deal with and I've already bought several more Stihl products from them without issue. Avoid Town & Country if you value your time and money. I can only imagine the headaches you'd have with them if you bought a tractor or bigger piece of equipment.

Purchased $400 Twin bagger for cub cadet lawn tractor. In spite of bringing manual with me, which…read moreincluded part/model number of the bagger, the counter guy at T-C insisted the bagger he was selling me was the correct model even though it was different from the cub cadet manual. You guessed it. Wrong bagger. If you have an older model cub cadet (mine is 2009), the current model bagger won't go on. Instead of going back to town-country, I phoned cub cadet, they are sending me the correct parts for free -- not paying for shipping either. Kudos to cub cadet. In the end, I got the problem fixed free, but the delays, the time on the phone, the rudeness of the town - country employee, etc. are the reasons I give only two stars. I don't even know what I'm giving them two stars. I had a lengthy discussion with this T-C employee about whether the bagger he was selling me was the correct one, he assumed I needed it installed by them instead of me installing it myself (it's an easy install), whether I knew the year of my tractor...he was very condescending/rude and he treated me like I was ignorant. Be ready for that too, ladies (there were other men in the store and he had a distinctively different communication style with the men than he had with me). Next time I need parts or accessories for my cub cadet I will go to a different distributor.