Honest, professional. I have experienced that they really do listen and work to match solutions and…read moretax goals to the customer.

Hi! Just thought you…read moreshould be aware of this establishment. I had a bad experience with them and my tax preparer. I filed my taxes in feb of this year and waited for my preparer to discuss with me my return. She left me a voicemail telling me that my refund was a mere fraction of any previous returns I had gotten. I was out of town for the week and so when I got back I called her to find out if I could change my filing status. She informed me that it had already been filed that way and that I had to wait until the end of the season. I was upset so I didn't pay or sign for them bc I had hoped to file an addendum in May. So the office contacted me and said it's the last day you have to sign and pay for them. I explained to that person the situation and how frustrated I was with my CPA. She told me to hold on a moment and then my CPA answered the phone. I was put on the spot immediately and I hung up. She called me right back and so I spoke to her hesitantly. I explained her again what I was looking into and she was very short with me. She obviously knew I complained about her bc of her tone and tenor. She asked me a few questions in a short manner and told me that it would take one week to prepare. I said ok. I waited two more months and contacted them again. I once again spoke to someone about the situation and explained what had happened. The person I was speaking to was the same receptionist that put me on the phone with my preparer. She apologized to me and I accepted it. She said there wasn't anyone else to talk to since I had asked for a manger. I explained that next time give the customer a heads up that they are about to put on the phone with the person they complained about. She apologized again. I told her bc of my experience I would not be back. She said that she would have my CPA call me. So my preparer finally called me back. She asked me the same questions over again in a condescending manner as if we had not talked about it. Then proceeded to tell me that she could not fulfill my request bc of my situation. It was based on something she could have looked up 6 months previously. So she pushed me off for months to be told in a patronizing way that I didn't qualify. That's when I told her about herself. She claims she wasn't being rude but based on her actions alone she showed me that she didn't care about me as a client. She made me feel like I was the one being ridiculous. I explained all of this and she gave me a half assed apology. I told her that I would not be back based on their customer service and communication. It has nothing to do with the amount of my return. I could have saved myself 6 months of frustration if she had taken 5 min to look up the information. This business doesn't seem to care about its clients.

Came across this Tax service while searching for a Tax Preparation company in MO. The biggest thing…read morethat stood out to me while researching Norma's Tax Service is that it doesn't matter where you look for reviews for the company is that they don't have any mediocre reviews - let alone any negative reviews - and this is over years. It is an entire team here, which is better than some companies that are one person or a 'married team,' since they can lean on each other for advice or information. It is definitely helpful that they are with the times and have a 'dropbox' to upload documents that some older tax services who refuse to update don't offer. First time hiring this company, yet they were able to find deductions that I overlooked when I did my taxes last year via Turbotax, and deductions that another company overlooked two years prior, and they were willing to amend them. My taxes aren't cut and dry, especially being overseas. But, while MO is my 'home of record' - I will 100% be using Norma's Tax Service - since the price they charge is barely anything compared to the amount you'll possibly leave on the table.

Norma is knowledgeable and will help you get all the money you're entitled to and earned. She is…read morekind hearted and honest. She is informative and ensures you understand everything she is going over with you and truly knows her stuff. You can tell she has been doing this for a long time. Talking and working with her is the best choice I've made when it comes to my family and I's finances. I will always use her services again and am lucky to have found her. You will not leave her office feeling doubtful of using her services. She goes above and beyond for you and it shows. Five out of five stars.

Excellent experience. She was very knowledgeable and able to communicate simply. Would use again in…read morethe future.

Having known Nancy Brewton for nearly 18 years, and working for her for a portion of those years, I…read morewould recommend her highly for your financial advisement and tax needs. She is most proficient, dependable and honest. You can't go wrong, if you employ her service. Bonnie Silvestri Former Sr Tax Advisor H&R BLOCK

I've been going to Nancy for about 4 years now and each time it's been a fantastic experience! She…read moreis extremely knowledgeable and she knows what's she doing to help me with my personal businesses and she is willing to help any way she can! I absolutely love how personal and friendly everyone has always been! I recommend this group to everyone!

From the owner: Specializing in: - Accountants-Certified Public…read more- Financial Services - Accounting Services - Tax Return Preparation - Bookkeeping - Tax Return Preparation-Business

T. Williams & Associates and I have done business for many years now and I am always impressed by…read morehow easy Tania makes it. She answers any questions I have, gives me a heads up on different things so I am aware and understand what's going on, and always stays in contact with me during the process. I would definitely recommend!

From the owner: Outsourced Accounting, Payroll Administrator, Quickbooks Accounting, Tax Planning and Tax…read morePreparation for Small Businesses

We've been having our taxes prepared by the same tax office for over 10 years now and when you have…read morea very professional, courteous, and extremely customer service friendly staff who take time to completely explain and complete all required tax forms ----why go anywhere else? The Noland Road Jackson Hewitt Tax office houses some of the best tax preparers in KCMO!!! No matter if its Connie or Shannon preparing or amending your taxes ---their tax knowledge is immeasurable!!!! To Connie and Shannon, My husband and I thank you kindly for your continued professional tax preparation over the years that keeps us coming back to ya!!

We have been to another tax preparer in the past, but their lack of customer service drove us away…read more Shannon our tax preparer at this location was extremely knowlegeable, did not talk down down to us and was truly friendly, funny and his customer service was impeccable. If you want your taxes done by someone who is honest and knows how to treat a customer like family Shannon is the man

This year was the first time I have used Starr's services. I can recommend them very highly. They…read morewere friendly and helpful. I was later than I wanted getting in, but they took care of making sure my filing was on time and correct. Even better, I essentially had the same documents as last year with a slight increase in Social Security. In spite of that, Starr's cost was about $100 dollars less than the much better known giant I used last year. Five stars is well deserved.

We are so pleased with Shelley and Starr tax. She is kind, efficient, and very easy to work with…read more We appreciate your help every year - always good to see you!

My wife and I recently (our 1st time) utilized Alliance Financial and Income Tax services (Blue…read moreSprings, MO.). We were very pleased with their services. We met with Mike Mead who thoroughly checked our paperwork prior to having our taxes prepared. He was very friendly, and it appeared he had a great deal of knowledge and expertise in his field. Within the 2-week period our taxes were completed and submitted for us. I would highly recommend Alliance for any future Financial or Income tax needs. They will now be our tax services for the future.

Very happy! Received exceptional customer service and attention! I highly recommend. Thank you…read moreMike, Julie, and Jessica!!!