The employees at this place are HORRIBLE. I had the worst experience with the sales woman (she was a tall white woman with blonde-ish hair) while trying out which frame would look best on me.
I was trying on a demo pair of glasses to see how it would look on me. At one point, I took off my demo pair of glasses and I was just looking at the gold streak detail on the legs of the glasses, the sales woman ran over to me and snatched the glasses out of my hands and then said "oh no you don't - you're not going to steal the model number of these".
What the actual hell? Not only am I really blind without my actual glasses at this point (-5.25!) - I don't have photographic memory to be memorizing model numbers of glasses AND more importantly I am not struggling in life that I need to taking down model numbers. I was MORE than willing to buy them at the price they were offering. I was honestly mortified when she grabbed them from my hands as if I was about to steal them - I felt so insulted - I couldn't say anything.
I was with a family member at the time while trying them on, and when she witnessed what happened - she defended me and said "Why are your being so rude? She was just looking at them" - this gave me some courage to speak up and so I followed up with how I would let Kara ( the eye doctor) know about this incident - but she just waved and rudely said "bye".
I later called the shop so I could let the owner know about the extremely bad customer service I received. It was a man who picked up, while I was telling him what happened - he DIDN'T seem to care nor think what happened was the lady's fault - then he began to say " uh huh...yeah - that sales woman is my wife". He continued speaking to me in a tone as if I was crazy to even call him about such an incident.
I was hesitating telling this story because its so insulting/embarrassing for me, but when I saw the 5-star reviews - I was triggered.
In conclusion, the did not follow up with me, did not apologize for their rude behaviour AND now they have lost 4 patients (My family and I) for GOOD. read more