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    Karen Ruffin & Company

    5.0 (1 review)
    Closed 2:00 pm - 5:00 PM

    Services - Karen Ruffin & Company

    Buyer's agent

    Listing agent

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    1 year ago

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    Platinum Mortgage

    Platinum Mortgage

    (2 reviews)

    We have purchased 14 homes over the years and when buying an investment property last month was a…read morenightmare. After a closing delay, they were asking for bank documents 2 days before their new closing date. One day before closing they asked for the roof to be repaired. This put our easiest money in jeopardy, because the inspection was done weeks before the appraisal. Not sure why they even asked for the inspection - they did not review it. Heck even after we decided to cut our loss of money, time and effort, these guys asked for mold repair - two days after the closing date. We were lucky because the seller placed the property back on the market and sold it quickly. We filed arbitration and in the process of getting our money back. I will not be able to get back my time and effort. So frustrating. Just wish I could rate them as "ZERO OR NEGATIVE" but I don't have this option.

    Just awful service. This lady (I use this term loosely) is the worst person we could've been stuck…read morewith to submit our loan. She calls us literally one hour before we were set to close on our house to tell us that she can't read and is incompetent. She submitted our paperwork incorrectly and caused us to not be able to close. We are from out of state and this caused us to have to cancel our movers, painters. furniture and appliance delivery. Everything that we were given the go ahead to set up. We will have fees attached with this. My husband set his precious few off days aside to move. On top of all that, this coward wouldn't call us back, email us, answer our questions, nothing. We had to drive down there, figure out who her boss was and get some answers elsewhere. Fortunately, he was kind enough to admit fault and offer us reimbursements for fees we will have to pay out of pocket. We are overall extremely disappointed and I would never recommend her or Platinum Mortgage to anyone. You think they'd review important things like this a few days before and not wait until 1 hour before closing to cancel. Very unprofessional and unacceptable. I started this Yelp to tell others how awful this has been and I would give it zero stars if I could.

    Caliber Home Loans

    Caliber Home Loans

    (2 reviews)

    They did what quicken loans could not and in half the time and lower interest rate, I talked to…read moreJason Cooke and he worked through ever problem we Encountered he was kind courteous and professional... I definitely would recommend Jason and caliber home loans for all your mortgage needs.

    The whole staff at Caliber is amazing, especially Joanna Otero! Joanna and her peers are what made…read moremy home buying experience worth it! When my home buying experience started to go south, I turn to Joanna. She and a staff a caliber are what got me through and helped me by the home that I love. From day one, they were only interested and what I needed. I never felt like a payday to them, I felt like a person and even like a friend. Any question or concern that I had they were right on top of calling me back or emailing me back and explaining anything that I needed. They went out of their way to make sure that everything they submitted for me was more than one hundred percent correct so I didn't have any problems. I gave Joanna a strict budget when I started and even when I wanted to look at a more expensive house she supported me on that whenever all the numbers with me but gently reminded me that I had given her a budget in the beginning and wanted to make sure that I would be comfortable with going over that. That doesn't sound like much but it meant a lot to me. When I wanted to leave my realtor and just give up on the house, she talked me down she also made me again feel like a person not a number because, she told me that if it wasn't this house that there would be another house. Maybe not today or tomorrow but there will be another one that I loved and all that she was worried about was that I was happy with my purchase. Johanna even came to the closing of my house with me and when I couldn't deal with my realtor anymore she said she would do everything that she could so I could deal with only her. She and her company came highly recommended and I see why. I will forever recommend that everyone start with Joanna and Caliber before you do anything else.

    Endeavour Realty - Home is in the kitchen. Let Endeavour Realty help you find your next home. 256-384-4808

    Endeavour Realty

    (2 reviews)

    My experience with Endeavor Realty was nothing short of miraculous!!!! A little background - I am…read more64 (almost 65), single with several chronic medical conditions - diabetes, vascular disease, congestive heart failure, bone on bone knees, failing eyesight and alopatia. I have had all the toes on my right foot amputated. I am alone and on Social Security as my income, which is lower than poverty level. The previous landlord was neglectful in fixing anything that broke down in the house to the point that there was black mold growing in the dishwasher, which landed me in the hospital. On top of that the rent was $1,400 and my income was $1,773. Obviously, I couldn't make ends meet. I asked her to lower the rent, but she didn't even respond to my request. Then she served me with an Eviction notice. I was on the verge of being homeless, with 2 big dogs and a cat. Then I got a notice that the current landlord was fired, and Endeavor took over the property. Lindsey, the new landlord with Endeavor paid me a visit to discuss my situation. Turned out I knew her from a tour when I escorted her at Remington Arms here in Huntsville. I explained my situation, and she listened to my story. 2 days later she contacted me - she had gone to the owner of the property and told him about my circumstances. She let me know that the owner decided to cut my rent in half, forgave the unpaid rent that I had accrued and replaced the dishwasher and oven/stove, fixed the toilet, did an inspection and will be following up on the areas of the floor that need to be addressed. I broke down crying!! The kindness of these people is something I had never experienced in my life!!! I went from fear as to what my future held to joy and humbled gratefulness. God had sent an angel to my rescue!!! This is a place that I will live in until my end. Thanks to Lindsey and the owner of the property my future is no longer fraught with dire worry and stress. I am so grateful that Endeavor took over management, and I tell everyone I know about how wonderful they are as landlords and truly compassionate people. Thank you Lindsey, and please let the owner know how grateful I am to you and your team! Tamara S Newbern - grateful and happy renter!

    Lindsey and Brittney took over management of our two Huntsville SFRs from another local management…read morecompany that was completely hands off and who severely neglected the properties. Lindsey and Brittney did a thorough onboarding inspection of both properties to advise me on the current condition of each home (this was never done by the prior management company) and provided feedback on what to expect down the road. On day one, they had hit the ground running with a large unit turn in one of the properties, keeping me in the loop every step of the way with all the maintenance they had to facilitate to bring the property back up to snuff. They promptly found a replacement tenant with a 10% increase over the rent the prior management company was able to negotiate. Their monthly financials are easily accessible through an online portal and they include electronic copies of invoices for easy reference. Year-end financials and 1099s are also available through the portal, making tax returns a breeze. Most importantly, they are always prompt to respond to emails (24 hours MAX, most of the time they respond within an hour) from me or my tenants, and any time an issue arises, they reach out to me with possible solutions in lieu of simply presenting the problem. I can't give them enough kudos for their professionalism and eagerness to get the job done!

    Stallworth Real Estate - SOLD - Another happy client

    Stallworth Real Estate

    (2 reviews)

    My family and I had an A+ experience buying a condo with James' help and guidance…read more First off, he was very prompt in relying to our inquiries and concerns and in keeping us up-to-date with the transaction steps and deadlines. James was willing to use multiple ways to communicate, such as the whatsapp phone app, when I was abroad. He is well-equipped to handle the remote signatures and document downloads. I also appreciate his patience and cheerfulness in communication with my parents, who came from Ukraine. I can attest that James does a thorough market research, checks the property carefully himself, and then guides his clients in developing an offer while having a good balance of urgency and consideration. During the inspection phase, James offered his knowledge of mechanical and electrical systems to prioritize the items in the inspection report and to negotiate with the seller. All the other phases of the process went smoothly too with James being flexible and understanding when there were a few delays on our part due to my remote location. My family and I were really pleased that the transaction was completed quickly and efficiently, thanks entirely to James! For our future home buying or selling needs, we will approach James again without any hesitation. Thank you, James!

    I am so appreciative of Stallworth Real Estat, Mr.Stallworth was amazing to work with and made…read moreeverything so easy! He is a great person and genuine cares about his work, and his customers. He went above and beyond to get us a great deal on the house we wanted as fast as he could. He was always on top of things and was knowledgeable enough to answer any and all questions I had. We will def be recommending him to as many people as possible !!

    Karen Ruffin & Company - realestateagents - Updated August 2026

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