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    Karl's Furniture

    3.0 (2 reviews)
    Closed 9:30 am - 5:30 pm

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    3 years ago

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    15 years ago

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    Des Kelly Interiors

    Des Kelly Interiors

    3.1(11 reviews)
    1.8 kmWalkinstown

    I don't usually write reviews, but after my experience with Deskelly, I feel it's important to…read moreshare. When we first visited the Tallaght branch, the staff were extremely helpful, especially Colm, who really went out of his way to assist us. This gave us confidence to go with Deskelly, even though their pricing was only average compared to other quotes. We chose them because we expected professionalism and reliability from a larger company. Unfortunately, the reality was very different. Endless Postponements: Dates we had confirmed in the shop were not entered into their system. More than once, I was told last-minute that the fitting was postponed, including on the very morning I was expecting them. This caused huge stress, especially since I had to rearrange the delivery of a new bed and other furniture several times. Customer Care Issues: Communication with customer care was one of the most frustrating parts. Calls were cut off while I was still talking, promises of follow-up were not kept, and I constantly had to chase updates myself. The lack of respect for my time and situation was very disappointing. Inconsistent Fitting Standards: The LVT team did an excellent, clean job. The carpet fitting, however, was messy and inconsistent. Some areas were left unfinished, and in one case the fitter admitted he had used leftover carpet because the measurement hadn't been done properly. Since Deskelly themselves took the measurements, I don't understand how this could happen, and I was left feeling like I had to accept poor standards for something I paid a premium for. In the end, the work was only completed after weeks of stress, delays, and unnecessary back-and-forth. For a company that presents itself as professional and charges above handyman prices, I honestly expected far better. Overall, while some staff tried to help (again, Colm was excellent), the overall process was exhausting, uncoordinated, and frustrating. I would strongly urge Deskelly to improve their communication, scheduling, and accountability so that future customers don't go through what I did. I left this experience frustrated and disappointed, and I genuinely cannot recommend them.

    Fitters put a carpet nail through a radiator pipe ( confirmed by two plumbers) assumed Des Kelly…read morewould at least cover refit of the carpet even though I am out plumber fees. Got email back today saying they would cover nothing, even though I have spent over €8000 with them. Fitter made no attempt to check with me about pipes (not a word the whole time) Go elsewhere for business for such an established company I expected better

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    Diamond Furniture

    Diamond Furniture

    1.0(2 reviews)
    1.8 kmWalkinstown

    Worst shopping experience ever! https://www.facebook.com/rohan.shaw.336/posts/10156102104708628:0…read more Zero values and zero customer courtesy, be extremely careful when putting down a deposit with them! Absolute, pain to deal with. Once you pay your money they have no courtesy to address your issues. They even have the audacity to say that what they say is the truth and my story is a complete lie!! I have never had this issue any other store in Dublin! They refused to give me a credit note or return my deposit for a sofa I am not in a position to purchase as it will not fit in the room I purchased it for. I have not received any goods from the store for the €500 deposit I paid to them. No other furniture store treats you like this!! I would recommend that you spend your hard earned money somewhere else, as you shouldn't have to deal with stores like this!!!

    The worst customer service i have ever experienced in my life, i have just been spoken down to and…read morecondescended over a 7 minute phone call, during which i have been told that the store will be keeping €300 of MY money, this was a deposit (the minimum they allowed us to put down) I had put on a table and explained that house sale had not yet gone through, they agreed at the time not to order it in from factory until we gave them the go-ahead. As house sale has fallen through we are not in a position to take this dining set and have been informed that we will not receive our money back. They openly state that they have not ordered the table from supplier so this is not a case that they would be left with it, they simply state that they won't be returning my money. Keith, who tells me he is the manager, has suggested, after much debate, that as a gesture of good will (his words) he could allow us €300 off the price of something else. I am truly shocked that allowing me to spend my own money is considered a gesture of good will!! We have been told that under no circumstances will our money be returned. I am outraged and appalled at the shocking manner in which customers are treated once any money has changed hands, before which all staff were ever so helpful and friendly. Daylight robbery and no better than common thieves.

    Karl's Furniture - furniture - Updated July 2026

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