I used to love using the service. They were alway's so accommodating. This year they had such a rude customer service agent. Kera I believe was the name. I had gotten a ride shortly after purchasing my ticket in person. My friend's arrived on the next flight. She said "Don't worry. I will make a note and call me before you head back. I will use your ticket for the return." I called to verify before I left. She then told me it was not company policy and she could not refund the charge nor use it toward's my return! SHE was the person who told me she would do it! Then acted like she had no idea what I was talking about! I asked to talked to a supervisor. She hung up on me. I called back and she hung up on me again. I was so angry and finally decided the amount wasn't worth the hassle. I do feel for those who it does matter to! read more

Karst Stage really needs some competition. I have had NUMEROUS awful experiences with them. They left without me (after showing up 25 minutes earlier then the time they told be to be there- I also asked them to call me if they were going to be early which they did not), one time they didn't show up at all and claimed that they did.. and they didn't offer a refund. Their customer service is awful. They can't keep track of your reservation- even after you confirm several times. Others in my family have had similar problems. We complained to the resort that we have had problems with Karst Stage, and they agreed that Karst Stage is not professional, and told us that they have had many complaints, but unfortunately there aren't any other options really and we just have to hope that we don't get left again. I really really wish that I didn't have to use them, but alas there are no other (similarly priced) options for getting from the Bozeman airport to Big Sky. Ugghh.. There is another shuttle company that is much more expensive- if you can spare the money GO WITH THEM!! They are so polite and professional. Similarly to Eric L., I have never written a review of a company before.. but Karst Stage is outrageously b read more

Such a friendly shuttle service! They were waiting in the baggage claim area for me after we landed. The driver was really nice and made sure the temperature was warm enough for everyone in the van. 5 stars, ya say??? It mainly goes to the driver for making me feel like he was going to get my to my destination SAFELY. Driving in the snow isn't easy and driving too fast will freak me out but driving too slow will make me wish I was there already. They were on point for shuttle service. I'd definitely give them a call next time. read more

We had a mishap with our rental truck and couldn't exchange it for one with actual snow tires. Thankfully, we were able to book a shuttle with Karst on short notice. Since we had planned on driving, I had bags of groceries with me. The friendly customer service reps found a cooler for me and let me store all of our groceries behind their counter while we waited for shuttle to leave and got lunch for our kids. The staff is beyond kind and the rates are very reasonable. Thank you Karst! read more

Will most likely not use them again. Had hour bus ride with near freezing temperatures inside bus. Heated was "on" and not broken.

I recently took a trip to Big Sky (first ever) and called Karst to see about prices and schedules for a shuttle back and forth from the airport. I subsequently had many changes to my plans (after booking) including a change to only one way needed and a change in where I was staying. All of my interactions with the Karst staff, from the initial call to all the calls to change my plans were extremely positive. The staff on the phone was not only courteous and responsive but they were exceptionally friendly. I was reimbursed for my original booking and received calls from the company to verify where I wanted to be picked up. The transportation arrived early to pick me up, the driver was very friendly and talked about various points of interest on the drive to Bozeman and then drove BACK to my hotel to drop off my hat which I had accidentally left in the car. I generally don't write reviews, but felt that this company deserved some props for their overall genuine customer care. I would highly recommend them to anyone traveling to Bozeman and needing transportation. read more