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    Kassie Phillips - Prestige Properties

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

    Services - Kassie Phillips - Prestige Properties

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    12 years ago

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    Mia Romar-RE/MAX Top Realty

    Mia Romar-RE/MAX Top Realty

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    Mia Romar and her team are the most unprofessional team my wife and I dealt with while searching…read morefor a house. Never met Mia... We expressed interest in a property to Mia directly, but then received a call from an assistant. I had to ask them to have Mia call us to confirm that they were in fact who they were stating. The assistant was late arriving at the property, and did not give us a courtesy call to let us know. We had to call her to make sure she was coming. There are numerous other inconsistencies in what was communicated to us about their process that I won't go into. We specifically asked if the credit check would be a "soft" or "hard" inquiry. To which the assistant replied, "what is that? I've never even heard of that." WE then explained to her the difference between the two, and asked her to get back to us with an answer. She informed us that it would be a "soft credit" pull. 2 days later we check our credits reports only to find a hard inquiry. Mia and her team tried to back-peddle, and even made up a story of speaking to us saying she told us, "she was not sure if it was a hard or soft inquiry, but she believe it was a soft inquiry". IN FACT, she never spoke to either of us about this. We only spoke to the assistant. After getting her to admit we never spoke about this item, I then asked her to provide a "letter of removal" for us to submit to TransUnion to remove the inquiry from our credit reports. I explained that I would need her to mail them to me because we would require the original copies, not just the scanned copies she sent me. All I received was a reply stating, "I have done all I intend t do here. Enough time has been wasted by all." Mind you... we have already paid the application fee of $55, but we decided to not move forward with the property because we didn't feel comfortable dealing with her and her team. Even after lying about her mistake and being called out on it... she still persisted to be worst professional we dealt with in the Houston Real Estate Market.

    From the owner: The Romar Team understands how a seamless real estate transaction makes for a positive…read morelife-changing experience. Our team brings their expertise, diverse backgrounds, and commitment to unparalleled customer service to guide you through every decision whether you're a first-time home buyer or an experienced investor. We're dedicated to continuous education and stay on top of the latest market trends and real estate developments, giving us a competitive edge as your REALTORS®. And being your local resource for community knowledge, we provide great market strategies to sellers and help find buyers the perfect homes in Houston and the surrounding areas to match their family's wants and needs. So, when you're ready to make the next move, partner with us for a smooth and memorable experience

    Laura Hill - Local Texas Real Estate - Local Katy Realty - Laura Hill

    Laura Hill - Local Texas Real Estate

    (3 reviews)

    I interviewed 2-3 Realtors when we were searching for our home…read more I knew I wanted a REALTOR not just a Real Estate Agent (YES there is a difference!) I was at a starbucks and overheard Laura with a client, I loved the way she interacted and let the client run the show (this person was considering selling.) I asked for her card, talked with her on the phone and KNEW she was right for me! She helped me find the exact home I wanted! I was originally looking for a possible older home because I didn't like floor plans in new ones, but she found me EXACTLY what I wanted, and streamlined the process of finding our first home!

    I first met Laura while searching for a home for my sister who was relocating from Denver. This…read morewas kind of a usual situation, with me reviewing the homes prior to my sisters arrival. Since we had reached out to another realtor through my sister realtor in Denver, who left us flat, I was concerned about another realtor being able to be available, not only to show me the homes but keep my sister in the loop on all the properities we were reviewing. She immediatly put "our" minds at ease. She hit the ground running and continued to provide current information to my sister and me. Checking in daily as things became available and changes in homes we had previewed. By the time my sister arrived (one week later) to look at the homes the perfect home was on the list and purchased. Laura's professionalism and knowledge of the processes to handle all the issues, proved to be one of the best I have ever seen. In fact, she would contact us on an issue and already have a soluation in the works. That transaction was 4 years ago. We again are in need of Laura outstanding services. With the sale of the above mention property, which sold in one day with multiple offers, there will be the sale of my home and purchase of a "new" home being built. We are only part way through the process but again Laura is on top of all the issues. She is an amazing realtor to work with, Always keeping your needs at the top of the list. I expect to be just as pleased with her expertise and professionalism and I was 4 years ago.

    Benjamin Chin - CENTURY 21 Real Estate

    Benjamin Chin - CENTURY 21 Real Estate

    (36 reviews)

    Ben will show up for you!!!!…read more As first-time homebuyers, we honestly didn't know what to expect going into the process, especially with new construction, builders, lenders, deadlines, walkthroughs, and a million documents to sign. From day one, Ben Chin brought an incredible level of energy and focus that immediately put us at ease. He stayed on top of every single detail. He made sure we signed every document on time, met every deadline, and understood what we were committing to. He was also proactive in reaching out to the builder and lender to make sure they upheld their timelines and responsibilities. We never felt like we were chasing anyone, he was always one step ahead. What stood out most was how attentive he was to both of us. He took the time to make sure we felt completely comfortable throughout the process, encouraging us to ask as many questions as we needed and patiently walking through details until everything made sense. We never felt rushed or brushed off, which meant a lot as first-time buyers making such a big decision. Even after closing, Benj didn't disappear. He continued guiding us on next steps like registering warranties, filing for our homestead exemption, and best practices as new homeowners. That kind of follow-through is rare. Buying your first home can be overwhelming, but with Benjamin, it felt organized, supported, and handled. He's a star, and we will never question whether we chose the right realtor. If you're considering working with him, especially as a first-time buyer, don't hesitate!

    Benjamin Chin was professional, responsive, and easy to work with throughout the entire home-buying…read moreprocess. He was personable, genuinely cared about our best interests, and consistently made us feel like a priority. His knowledge of the industry, along with his strong network of trusted contractors and resources, was incredibly valuable. He made the process as smooth and stress-free as possible and was always there to address our questions and ease our concerns. I would highly recommend Benjamin to anyone looking for a realtor and wouldn't hesitate to recommend him to my family and friends.

    Raquel Refuerzo - United Real Estate - Beautiful single-family home in Cypress, TX

    Raquel Refuerzo - United Real Estate

    (39 reviews)

    Westchase

    From house hunting to closing, Raquel was there for us every step of the way - and she was truly…read morewonderful to work with. She brought outstanding professionalism, genuine dedication, and fast, reliable communication. Her calm, no-pressure approach reassured us that she was focused on our long-term happiness, not just getting the deal done.Throughout the entire process, She was incredibly attentive- answering our messages promptly, keeping us informed, confident and valued. Her expertise was instrumental in helping us find and secure the right home. If you are looking for a real estate professional who combines deep expertise with genuine heart to guide you through your house hunting journey, we highly recommend Raquel!

    f you use anyone else you're only hurting yourself - you want a realtor that actually answers your…read morecalls? That explains everything in detail? That goes above and beyond? Use Raquel. I had to deal with putting my late mother's house up for sale - and I live 1500 miles away. She has done everything for me - coordinated junk removal, got cleaners in it, continuously ran up to date comps so we could see where the property fell in the market every month. She ran by there and checked on the property from time to time and helped me make the best decision for which route I needed to take to optimize my profits. She handled aggressive investors for me and made sure I wasn't bullied into an offer I didn't like.

    Kassie Phillips - Prestige Properties - realestateagents - Updated July 2026

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