I can't believe that I am the first one to review Aerie. I have no shame in admitting that I think…read moreit is awesome. Do not disregard this review just because it is written by someone who is not a woman. I first discovered Aerie with my lovely wife at the Eaton Centre in Toronto. We were just browsing and Aerie looked interesting. Lingerie shopping hadn't been one of my wife's favourite pastimes, but the display caught our attention. We were genuinely welcomed by the first young lady we saw, unlike the typical ungenuine greeting from most other retails. We were referred to the bra "expert", who gave a briefing on everything under the sun regarding brassieres - something that made my wife very happy. They had a bra fitting tray, that allowed my wife to try on all different styles as some fit really well, some were not suited to her shape and others just felt awkward. My wife got measured and was like a kid in a candy store. My wife used to hate shopping for bras. Not anymore, thanks to Aerie. I am a sucker for badonkadonk, so I had a great time picking out panties, without feeling like a dirty old man. When it came time to check out & pay, Aerie paid attention to the little details. Wrapping and boxing everything up, and letting my wife pick what a pretty ribbons to put on her bag went a long way. My wife was disappointed to discover that Aerie had not made it's presence yet in Ottawa. This was July 2009. Roughly two years later, Aerie arrived in Ottawa. We have had the same kind of experience here in the Nation's Capital. Aerie's atmosphere is part of the appeal: easy going & laid back. The focus seems to be pretty, instead of sexy. My wife has been more than happy with the quality of the bras, always being able to find something that fits her off the rack. Aerie isn't just bras & undies though. My wife has picked up lots of their other accessories and apparel. We liked Aerie so much, we signed up for their loyalty program - something we typically NEVER do. It's turned out quite well - with their AE loyalty card, it's buy 4 bras, get the 5th free. 2/30 - Yelp Ottawa's 30 Day Challenge!

Poorly trained staff, terrible customer service. My…read moredaughter, who has a chronic disease and is on a disability income, mustered up her energy to make a trip to this store with a $25 gift certificate someone had given her. An hour on the bus to get there for someone with low energy, and an hour to get home. When she got to the cash, the blond cashier tried a few times to swipe the card, pronounced it invalid and told my daughter she'd have to sort it out herself, and how would she be paying today? My daughter was embarrassed, a line up behind her and didn't want to admit that she couldn't afford the $30 in front of everyone. She paid money she could not afford. I went back a few weeks later. Found out from American Eagle, the parent store, that the gift certificate was fine. Just needed to be keyed in manually as it was a grocery store purchased card. Went back to aerie and my daughter picked out $30 worth of goods. Same cashier. Same deal. Swiped it uselessly, and when I told her "you need to key it in manually, it's a grocery store card" she snapped back "I know that!" In a superior way to let me know there was nothing I could possibly have to tell her about her job. Card worked when manually keyed in. I called the head office to complain. Big whoop. Zero satisfaction. How about you send my daughter a $30 gift card, since your poorly trained and useless cashier pressured her into spending money she didn't have. I will never spend a penny in this store, they suck big time.

IF I COULD GIVE THIS STORE A RATING LOWER THAN ONE I WOULD!…read more Worst adult store in the city. The staff care more about talking to each other than the customers, the manager is rude and the owner is more concerned with the bottom line than customer satisfaction. Your money is better off going to any other store or those with a proper website. Update: After a couple of hours I received a DM from the owner of this "business". In his message he practically blamed me for the poor service I received. I mentioned that I had no desire to discuss my experience there and would rather shop anywhere else so I can enjoy shopping in a positive and helpful environment. I said I considered the matter closed. He actually sent another message, which I deleted outright. Still blaming the customer instead of taking any responsibility for his store and his employees. I never asked for a solution. I merely wish to let people know that they can get much better service at other stores in Ottawa.

yelled at my partner about requiring a canadian ID before they even walked into the store (my…read morepartner is canadian but not white). disgusting, shop at venus envy or stag shop instead of giving these people your money

Very helpful manager, Alessandro. Had question about the underwire in my bras, could not get much…read morehelp from VS chat, or customer service, but this store manager knows their stuff. Thank you, much appreciated.

Another store that I am so happy to have come to Ottawa, and have been patiently waiting to visit…read moresince it has opened. If you love dropping money on fancy lingerie, and undergarments, then you will be in HEAVEN!!! Maybe this is too much information, but I am CHEAP, CHEAP, CHEAP, when it comes to these things, and only a good sale may suck me in to purchase such items like this at places like Victoria Secret. But, I just had to check this store out!! I browsed through in the dimly lit store, UNTIL I found displays after display of MAKEUP!! I quickly ran to the back of the store and started swatching eye shadows and bronzers all over my hand. A lot of items actually caught my eye but I could not find price tags on ANY of the items. I searched and searched on the packaging, the displays, basically ripping everything apart. I made a mess, and thought maybe I can grab the attention of sales associate, but nope, everyone was busy merchandising trying to get the new shipment out on the shelves. Finally I found an associate at the cash and got a price check only to find that not only is the lingerie expensive, but the makeup is too. I did not want to play the guessing game regarding the prices for each makeup item, so i made my way out of the store and thought it was not meant to be.... Until I found the displays of perfumes, to which I sprayed myself with some yummy scents and went on my way. At the end of the day, this is a very nice store, with a lot of selection and stunning pieces. The layout is perfect, and it is not too crowded. Customer service was basically non existent and not visible, but I am sure if you need assistance and track some one down, they will be glad to help...hopefully!