My first introductory visit to "Insight Optical" here in Peterborough took place recently. The…read moremoment I entered the business, the customer service greeting was exceptional, elite, and professional. Mitchell (Mitch) and Odessa were very thoughtful, absolutely no sales pressure. The first designer frames Mitchell picked out fit perfectly, complimentary in style and elegance. I tried on another pair from the same designer, but the shape failed to compliment my face. I settled on the first pair, Mitchell explained additional requirements like UV tinting and type of lenses. Excellent value. Mitchell promised they would have the new prescription completed within a week and they kept that promise. I couldn't be more pleased or impressed with my purchase. Planning to purchase a second pair for distance and sunglasses due to recent cataract surgery. I highly recommend Insight Optical for their courteous customer service, availability, customer selection. My SINCEREST APPRECIATION to both Mitchell and Odessa. Looking forward to dealing with you again in the very near future. I couldn't be anymore happier!

Absolutely the best customer service. Also lots of really cool and interesting glasses along with…read moreall the usual brand names. I'm currently wearing the most comfortable glasses i've ever owned.

The staff at Pearle Vision provided excellent service after my prescription sunglasses were…read moreunexpectedly delayed in production several times by an unrelated retailer. I required them for work and needed them ready as soon as possible due to weeks of unnecessary waiting, but thankfully the selection at the store was quality and reasonably priced. I was never suggested any unnecessary lens treatments during the purchase and the sunglasses had an incredibly short turn around on production. The staff I talked to for pick-up was also quick and very helpful. I really appreciated their help, I'll definitely be returning in the future.

I had an excellent experience at Peterborough Optometric. They were very thorough and helped me…read morefind the right glasses for me within my budget. Highly recommend them!

Super friendly and helpful staff. Great selection of glasses and testing is quick and professional.read more

This isn't only the worst eye care business I've been to but it's one of the worst businesses I've…read moreever seen. The staff blatantly make fun of their customers while other customers are around. One of the guys constantly interrupted me when I was looking to have glasses repaired. The lady behind the counter was the ONLY decent person in this place.

This is the old Master Opticians. Same location, same cutting edge selections and styles, same…read morewonderful service.

Bought 2 pairs of glasses...eyeglasses and a pair of sunglasses, totaling $1749.00, The timeframe…read moreto receive was 10 to 14 days. At 14 days, I went into the store and the glasses were in. Upon fitting and adjusting the eyeglass frames, one of the arms broke in half. The sunglasses had the wrong tint. The salesclerk told me I could take the sunglasses home and wear them until the new lenses came in. She said she was putting a rush on the order. After 2 weeks, neither the new frames or the lenses had arrived. Upon examining the frames of the sunglasses, I became aware that they were not the colour that I ordered. I tried on, ordered, and paid for black. What they sent was tortoise shell with a bit of black. So, wrong tints and wrong lenses. After all of this, they said that the eyeglass frames are on back order. I paid by debit, which is instant payment. I was informed that if I wanted a refund, it would have to be by cheque. Of course, the bank will put a hold on their cheque of probably 2 weeks. So, they have had my $1749.00 for over a month, and I have nothing. Furthermore, I will have to wait another couple of weeks for their cheque to clear. Purchasers beware. I expected better from this retailer. Disgraceful customer service. Completely lost confidence in this retailer and their supplier. Disgraceful. 4

AMAZING experience. All staff members are so helpful and fun to deal with. Tell you honest…read moreopinions, not just to make a sale. I definitely recommend! Best experience I've had compared to others! The one girl, Kirstin, super honest and helpful but the entire staff was amazing!

The Dr and all the staff are friendly and very helpful . They are experts in their fields and very…read moreknowledgeable :)

Hands down, these guys are the BEST!!! I have never had…read moreglasses before, in my life and worried about how even to go about getting them. So I emailed Towne and explained my worries. Melissa got back to me right away. Her reply was so kind and relaxing . She made me feel important and looking forward to it. When I got there, Melissa was waiting and made me feel like I was arriving a friend's house. Very fun, warm and full of energy. My appointment was fast and fun! I picked up my new glasses today and Melissa was there. I feel like a million bucks. I highly recommend Towne as your next Optical experience 100% Thank you guys