We had interviewed several contractors to remodel our kitchen. And then Ryan from Crown Cabinetry…read morearrived. He spent time learning about our preferences, design ideas and our budget. Ryan came back with several design proposals and we chose the one that fit our needs. He took the time to look at the current configuration and warned us about a possible future expense when the project got underway. He was on site to supervise the project, his subs were outstanding and the kitchen was finished on time. We decided last minute to change the flooring and he made it work. Ten years in, I still love the look and with a large family, the durability has been unmatched. I called to ask for a drawer slide that I had broken. Ryan sent his repairman out and installed a new one at no charge. I highly recommend Crown Cabinetry and Ryan!

We contracted this company based upon the recommendation of a former neighbor. First of all, I have…read morecommunicated our issues with the owner. I have, also, told him that our impression of the quality of the cabinets is highly satisfactory. But, the job was a complete kitchen and more than just one issue arose with regard to other work. The most significant is that during the project, their tile layer stopped working for a couple of weeks due to COVID-19 and another tile layer was brought in to lay what we were led to think was a tile that closely matched our existing tile. Project manager brought a sample which was very close to the color of our tile. We agreed it was a good choice because of the tile we had. We found out, after it was installed, that it came in a batch that contained several lighter colors. It just happened that the sample brought by the project manager was one that was very close to the color of our existing tile. Most of what was installed was the much lighter colors. I notified the owner in September that we were not satisfied with the tile work, that grout was dry and coming out when I tried to clean. He set an appointment to come on September 23. He got to our front door and informed me that he wasn't coming in as he had just received a call that his son was going for medical care as he might have the virus. Obviously, I was glad he didn't take any chance with our health. I heard nothing from him so I texted him on 10/21/20 to ask if his son was okay. He replied quickly letting me know that it was not the virus. On 10/23/20, I texted "Do you plan to reschedule a time to address (at least the tile) issues?' He, again, replied that same day saying, "Yes. Let me look at my calendar next week. I am currently on vacation. Sorry I have not reached out before." As I have not heard from him since, I consider his actions to have "blown off my concerns." We paid for a quality job. He was very convincing in the discussion of the contract that he works do the job his customers expect. In looking back, I would not have contracted him as general contractor but would have found quality cabinets (the ones his company installed seem to be just that) but I WOULD NOT HAVE THEM DO the complete kitchen project. I would, definitely, use A DEPENDABLE REMODEL, LLC who did the demo and reinstall of the cabinets. Of course, I did not know about their work at the time as they were subs of Crown Cabinetry. The Crown Cabinetry company has two components as I learned after we were in contract. One is the Crown Cabinetry and the other is a remodeling company. I do not know the name of that company. I am going to make how he handled this be as known as I have the ability. I am sad to have the job be poor quality in some aspects but I,also, feel disillusioned by who I thought he was. The cabinets are made in Abilene, KS. The address shows the exact same street and street number there as the Blue Springs, Crown Cabinetry Showroom. That seems very odd!