Very upset. Since my husband and I are diabetic they billed medical insurance instead of eye…read moreinsurance. We didn't have our deductible yet. So stuck with $400 bill. Billing person was rude when I called. This is the way they do it she said. I have gone there for a long time. Won't go back. Finding new vision center!

Beth is using this group for eye surgery and having great experience and likes what has happened…read morethus far. Another eye to be worked on in several weeks. Then should be good as new!

The exam was very quick and did not seem thorough, compared with my eye exams over the last 30…read moreyears. She gave very little information when I asked a question. She never asked if I had any questions or concerns. I pointed out a dark spot on the white of my eye, which she never mentioned. "Oh that is nothing" was her response...nothing more! She never mentioned a weak spot on my retina, which different doctors have all noted for 15 years. When I asked her about it, she said she didn't see anything. This was the worst eye exam I ever had. Would not recommend this optometrist.

I got glasses here 3 months ago. They put the wrong Rx in them. So I put on my old glasses while…read morethey sent the new ones back in to be fixed. Wearing my old glasses was such a relief that I went somewhere else and got a second opinion. Turns out that I didn't even need the new glasses! Don't go to Exact Eyecare, they will waste your money on glasses you don't need!

Beth gets her eye accessory items here as they always have a good selection most all current…read morestyles. We in now shopping for replacement glasses. All good service here alao.

Steer clear of The Optical Gallery! Moved from Lind to The Optical Gallery due to insurance…read morechanges. I have never met front desk staff so poorly trained. Mandy is a great doctor, but the front office staff got my husband's contacts incorrect three different times! They also "forgot" to mention that they didn't take my insurance when I came in for a five minute check on my bloodshot eye. When I called in to talk about the bill the office manager, Misti then threatened to turn my bill over to county clerk the day I got it in the mail! She was very rude and condescending over the phone. Very unprofessional and poorly trained. Will NEVER return. Since then I have had over 15 other people with complaints about office staff and office manager. Not a one time/one person issue.

Have used this eye shop for a number of years and they always have a good selection of frames and I…read morelike. Wife also uses this shop just in the past year or 2.

Dr. Christman is wonderful. He really enjoys his profession. He is personable, cheerful, and keeps…read moreup with issues in his field. He is a bit of a science geek, so he understands and can explain what he does. He his happy to describe how his tools, tests, and our prescriptions work. Once, when I took my daughter to pick up new glasses, a playmate tagged along. The girl mentioned that she was color blind, so Dr. Christman gave her a color exam on the spot. It was fascinating for all of us. Her family optometrist hadn't believed she could not see a difference between reds and greens, and made her cry.

Fraud or taking advantage of older patients??? Very poor…read moreaccounting skills. I questioned a bill dated 2/16/2025 received statement on 2/20/2026 a full year and 4 days later. Paid in full on Aug. 2026 for surgery done in June 2025. First response to my inquiry was it was an oversight and it was paid in full, retracted that phone call with oops sorry you really do still owe this amount. I questioned if this is Medicare fraud or just taking advantage of older patients? Person totally denied all accounts of fraud. Unfortunately, the actual first surgery was a bust. Wrong lens inserted and treated very rudely by the Dr after the procedure. Would not recommend this business for any eye care going forth.

Wife uses this center for all eye related things. Exams, eyeglasses, surgery. Many of friends also…read moreuse this business, part of Lind Eye Care group in same building.